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Sales CoordinatorEmbassy Suites by Hilton Columbia GreystoneColumbia, SC
A property of: Atrium Hospitality
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SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

Hotel:
Columbia Embassy Suites

Job Description

Profile:
Telecommute: No
Bonus Eligible: No
Direct Reports: No
Reports To: Director, Sales & Events
Equipment: Laptop or Desktop Computer

Primary Purpose:
The primary purpose of the Sales Coordinator is to provide a wide range of hotel administrative support that would enable the property sales and event managers to focus on revenue generating activities.

Work Performed:

The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:
  • In support of the property sales team the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence;
  • Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers;
  • Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes;
  • Assist property managers with sales duties as needed including but not limited to initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
  • Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed;
  • Send all local Convention and Visitors Bureau (CVB) request for proposals (RFPs) received by the hotel to the Hotel's assigned Lead Analyst for distribution per our internal protocols;
  • Assist Sales & Events Service Manager (SESM) with reservation requests and building group master accounts in the brand system, as needed;
  • Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings;
  • Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces;
  • Participate in Sales Department meetings.
  • Provide additional administrative assistance as directed.
  • Any and all other work as required to complete the primary purpose of the position.


Qualifications:

Required Prior Experience:

Minimum one (1) year of experience in customer service or clerical experience.

Preferred Prior Experience:

Prior hotel sales office experience, particularly working in a fast-paced environment.

Required Education:

High School diploma or equivalent

Preferred Education:

Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Required Technology:

Proficient in Microsoft Office

Preferred Technology

Experience with Sales System (Delphi.fdc or CI/TY) and the brand's PMS (OnQ, Opera, etc.)

Travel:

Less than 5% travel requirement.

Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice.

Physical:

Up to 8+ hours sitting at a desk and computer work.

Other:

Excellent written and oral communication skills. Ability to effectively multi-task.

Competencies:

(38) ORGANIZATIONAL AGILITY

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

(15) CUSTOMER FOCUS

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

(33) LISTENING

Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Job Requirements

See Job Description.

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Suburban

Values

Customer Service
Inclusion
Perseverance
Respect
Teamwork

Perks

401(K) Matching
Dental Benefits
Disability Insurance
Flexible Work Schedule
Health Insurance Benefits
Life Insurance
Paid Time Off
Uniforms provided
Vision Benefits
Similar Jobs: 2

Similar Jobs: 2

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Columbia, SC
3 weeks ago
Restaurant Server  
Embassy Suites by Hilton Columbia Greystone
Columbia, SC
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Embassy Suites by Hilton Columbia Greystone
Welcome to the pet-friendly, all-suite Embassy Suites by Hilton Columbia
Greystone hotel. Let our courtesy shuttle pick you up at the airport and
take you to attractions within five miles of our hotel in Colushow more
show more
Address200 Stoneridge Drive, Columbia, SC, 29210 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeSuburban 

People (4)

Kimberly FurlongSVP Revenue StrategiesKimberly Furlong is SVP of Revenue Strategies and is responsible for developing our sales and revenue management platforms, as well as overseeing and directing the revenue generation and marketing strategies across all operating departments for Atrium Hospitality. Prior to joining Atrium, Kimberly spent three years with the Proccacianti Group as Vice President of Revenue Management. Prior to TPG Hospitality, she held various executive and senior revenue management and sales and marketing positions with Hersha Hospitality and Lodgian, Inc., both publicly traded hotel companies. She is a member of the Marriott Distribution Strategy Advisory Committee, Marriott Full Service Sales and Marketing Advisory Council, and Hilton’s All Suites Task Force. She also serves as the Chair of the IHG owners Association, Distribution and Digital Committee.
Joe KellySenior Vice President of OperationsJoe Kelly is Senior Vice President of Operations and is responsible for the day-to-day operations of Atrium’s hotel portfolio. In his role, Joe leads the Vice Presidents of Operations in developing and executing operational strategies. As a member of the AH Executive Committee he also assists in developing a culture of best in class engagement and execution. Joe joined us in 2015 after working for John Q. Hammons Hotels for five years as Regional VP, managing 16 hotels with Hilton and Marriott brands, exceeding $190 million in revenue. Prior to his role with JQH, he spent eight years in regional roles with Lodgian Inc., culminating his time there as VP of Operations and an officer in this publicly traded company. Prior to his corporate positions, Joe was a GM for 15 years with Hart Hotels and Winegardner & Hammons across IHG, Starwood, and Radisson branded hotels.
Jacinta CarterSVP Human ResourcesJacinta Carter is SVP of HR, responsible for the continuous development of our organization’s human resource functions, directing the company’s staffing goals and strategies to support productive and profitable business operations, and advancing our vision “to be the place to work in the local market.” Jacinta joined Atrium in February 2015 and has more than 15 years of human resource experience with manufacturing, packaging, and consumer products companies, leading teams and business units in corporate functions. Prior to joining Atrium, Jacinta was the VP, Corporate HR & Communications for Graphic Packaging International. During her eight years with Graphic Packaging, she held a number of global leadership positions. She has also held other HR Generalist and HR leadership roles of increasing responsibility with companies such as Tyson Foods and ConAgra Foods. Jacinta has served as the Secretary of the Georgia Association of Black Women Attorneys (GABWA) Foundation Board since 2012 and has earned her Senior Human Resources Professional certification. She is also a member of Zeta Phi Beta Sorority Incorporated, the National Association of African Americans in Human Resources – Atlanta (NAAAHR), Society of Human Resources Professionals (SHRM), and is a Big Sister with the Big Brothers Big Sisters of Greater Atlanta.
Daniel AbernethyPresidentDaniel is President of Atrium Hospitality. He joined Atrium in 2007 as SVP of Asset Management and has been responsible for overseeing all facets of operations for the company’s hotel, resort and golf portfolio. He has over 30 years of experience in the hotel industry, concentrating in asset management, sales and marketing, and revenue management at the hotel and corporate levels. In his role as President, Daniel is actively involved in the development of property and enterprise level operating and capital investment strategies to maximize financial performance, improve product positioning, and increase ROI on capital projects. Prior to joining Atrium, Daniel was Vice President of Sales and Marketing for Lodgian Inc., responsible for revenue generation and strategy development for over 80 hotels with a variety of brands including Starwood, Marriott, Hilton and IHG.

Culture (4)

EducationAs hoteliers, we are lifetime students of providing great customer service and creating memorable experiences. Atrium Hospitality’s commitment to education within the communities where we do business is shaping the lives of those around us every day. From supporting back to school programs, ESL courses or charitable organizations focused on learning, we are proud to help others make their dreams, hopes and goals become a reality through education.
SustainabilityThe hospitality industry has a considerable impact on the environment due to factors such as water consumption and our use of consumable goods and energy. Embracing sustainability is a business imperative for Atrium Hospitality, as it impacts the experience of our guests, our brand image and cost efficiencies. We take our responsibility as environmental stewards very seriously. Our focus on sustainability has a direct and significant correlation to the lives and health of others around the world.
Embracing Those With DisabilitiesWe embrace diversity at Atrium Hospitality every day through our acceptance of and respect for all individuals. We acknowledge and appreciate the fact that each person is unique; and we value their contributions and differences. To help further our commitment to diversity and inclusion in the workplace, Atrium has an ongoing partnership with Project Search, a business-led preparation program for young people with disabilities that takes place at a company for one year. The goal for each participant is competitive employment, attained through real-life work experience combined with training in employability and independent-living skills to help these individuals make a successful transition into a productive adult life. A number of our Project Search participants have gone on to full-time employment with the hotels after graduating from the program.
WellnessAtrium Hospitality understands our associates are an essential part of the positive guest experience. In order for our associates to be their best selves at work, the company offers an enhanced array of benefits. In addition, Atrium Hospitality is committed to enriching the wellness of our guests and communities in which we operate. Some examples are community-based fitness programs, promotion of 5-10k runs, participation in local sports leagues, community health fairs, and chef demonstrations on how to prepare healthy meals.
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