Room Attendant - The Kimpton Goodland HotelKimpton GoodlandFt. Lauderdale, FL
A property of: Hotel Equities
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Job Description

Hotel Equities, one of the top hotel owner, developer, and management companies in the industry, is seeking a remarkable Room Attendant for our newest luxury boutique hotel, The Kimpton Goodland in Fort Lauderdale, FL. Opening in Q2 2021, this South Florida gem will be an incredible addition to our rapidly growing life-style portfolio. We offer an award-winning culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.

Job Summary:
Housekeeper will be responsible for the overall room cleanliness as well as replenishment of mini bar amenities to ensure exceptional service to all guests that is consistent and continually in accordance to the standards of Hotel Equities.
Housekeeping Skills/Essential Functions:
- Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, light fixtures and common areas such as balconies within shift time requirements.
- Safely clean rooms with the proper chemicals.
- Perform quality cleaning to meet the required room inspections.
- Replace amenities.
- Deep clean on rotational schedule.
- Restock and reorganize cart daily.
- Review daily board and refresh stay over rooms.
- Refill bottled chemicals at the close of the scheduled shift to ensure the next team is stocked.
- Report any light outages, broken equipment, or room disparities to manager and/or supervisor.
- Ability to communicate with house attendant on rooms inventory need.s
- Acknowledge guest in all public spaces with a warm and friendly greeting.
- Assist guest(s) with any special requests.
- Respect all guests, team members, and management by maintaining a positive, friendly attitude.
- Interact with guests and share hotel knowledge using personalization such as using the guest’s name.
- Perform turndown service as requested by guest.
- Follow scheduled shifts and follow break and lunch requirements.
- Maintain guest confidentiality following all hotel procedures.
- Report any suspicious activity or unusual items in room.
- Report any irregular behavior from guests in public areas and/or in room.
- Follow all hotel policies and procedures as outlined in the team member handbook.
- Maintain cleanliness and order of work area such as closets, carts, and housekeeping office.
Supportive Functions/Teamwork Skills:
- Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
- Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
- Assist other housekeeping associates in maintaining clean and organized work and public areas.
- Take every opportunity to impress the guest.
- Promptly respond to and resolve guest complaints.
- Anticipate and exceed guest expectations.
- Smile, have eye contact and greet guests immediately upon each encounter.
- Wear uniform and name tag with pride.
- Be groomed according to company standards.
- Handle special requests properly.
- Follow correct procedures for entering a guest room.
- Keep voices and other noise low on guest floors, especially in the morning.
- Be an enthusiastic, helpful and positive member of the team.
- Be professional, responsible and mature in conduct and behavior.
- Be understanding of, encouraging to, and friendly with all co-workers and supervisors.
- Communicate pertinent information to supervisor and co-workers.
- Care for co-workers’ rooms, carts and equipment.
- Respond positively to new ideas.
- Accept critical/developmental feedback openly.
- Report to work on time.
- Give adequate notice if going to miss work.
- Work flexible schedule to include weekends and holidays.
- At all times projects a favorable image of Hotel Equities to the public.
Safety and Security: Safety and Security Skills:
- Be knowledgeable of policies regarding emergency procedures.
- Minimizes safety hazards by following all safety, security rules and procedures.
- Be knowledgeable about bloodborne pathogen procedures.
- Properly document and store “lost and found” items.
- Use all chemicals and cleaners properly.
- Properly handle and account for keys.
- Ensure protection of guests’ room numbers and policies regarding guest room access procedures.
- Responsible for following policy and procedures regarding guest rooms, access, accountability for keys and key procedures, lost and found procedures.
Specific Job Knowledge, Skills and Abilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Working knowledge of applicable sanitation standards.
Physical Demands:
- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
- Must be able to stand and exert well-paced mobility for up to 4 hours in length.
- Must be able to exert well-paced ability in limited space.
- Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
- Must be able to lift up to 50bs on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
Qualifications:
- High school diploma or equivalent education preferred.
- No prior experience required.
- Hospitality experience or attitude desired.
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All candidates will be required to complete a pre-employment drug screening and background check. EOE/DFW

Job Requirements

See Above

Job Details

Entry level
Full-time

About this location

class:
Luxury
room Count:
101-250
location Type:
Urban

Values

Accountability
Customer Focus
Empathy
Integrity
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Kimpton Goodland
Here at Kimpton Goodland, we have a Golden State-of-mind attitude and
158 newly refurbished beach-chic guestrooms and suites for a
postcard-perfect Santa Barbara stay. We’re A Different Washow more
show more
Address5650 Calle Real, Goleta, CA, 93117 View map
Property typeHotel 
classLuxury 
room Count101-250 
location TypeUrban 

People (2)

Brad RahinskyPresident & CEOBrad Rahinsky serves as President and Chief Executive Officer of Hotel Equities, an Atlanta-based, full-scale hotel ownership, management and development firm. He develops the long term vision for Hotel Equites and supports all aspects of the firm’s growing business. In late 2018, Mr. Rahinsky guided Hotel Equities through a historic joint venture and strategic partnership with Virtua Holdings International that will accelerate the firms growth through a comprehensive acquisition platform. Mr. Rahinsky joined Hotel Equities as Vice President of Operations in early 2012 and quickly moved into senior leadership where he has powered the firm’s explosive growth adding over 75 hotels to the firm in over 25 states and multiple provinces in Canada. To handle the rapid and unprecedented expansion, Mr. Rahinsky has internally developed and externally recruited some of the industry’s brightest leaders. Prior to joining Hotel Equities, Mr. Rahinsky co-owned a successful portfolio of Hilton and Hyatt branded hotels in the Southeast. He spent his early years learning the business through progressive executive level positions with Sheraton, Hyatt, Wyndham and various independent resorts. Mr. Rahinsky serves as a member of the TownePlace Suites by Marriott Franchise Advisory Committee and Hilton’s Hampton Inn and Suites Owners Advisory Council. He earned a B.S. degree in Communication Arts with a minor in marketing from the University of West Florida. He and his beautiful wife, Tricia, have five children and reside in Fulton County, north of Atlanta, GA.
Frederick "Coach" CerroneFounder & ChairmanFred Cerrone serves as Founder and Chairman of Hotel Equities with a portfolio of properties nationwide. His four-decade career started as a desk clerk at Boston’s largest hotel and included work as an award-winning GM, an astute management company executive and a successful hotel owner. After many years in key positions with top hotels, he launched Hotel Equities in 1989 and Marriott tapped him as one of their first franchise partners. In 2012, he co-founded Hotel Development Partners (HDP), an Atlanta-based joint venture between Hotel Equities, IRE Capital and McCarthy Investments to acquire and develop premier-branded hotels. He serves as COO of HDP which has ten properties under management in Atlanta and Charleston and three properties under development in Miami Beach and Atlanta. Marriott International named Hotel Equities the recipient of its prestigious “Spirit to Serve Award for Community Service” in 2017 and 2012. The award recognized the company’s values as expressed through employee volunteerism plus in-kind and cash donations. Hotel Equities is also a two-time winner of the Marriott Partnership Circle Award. Chairman of Marriott’s Fairfield Inn Franchise Advisory Board, Fred holds an MBA from Georgia State University and an undergraduate degree in Hotel and restaurant Management from Miami Dade College.

Culture (2)

Diversity & InclusionAt Hotel Equities, we know our results are widely achieved due to our deliberate efforts toward diversity & inclusion. Simply put, associates perform at their best when they are unconditionally accepted and encouraged to grow. Hotel Equities embraces all the differences of associates. We celebrate the qualities that make us each unique. Come grow with us!
Why We Are DifferentAt Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests and one another.
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