Property
Room AttendantWinstar World Casino HotelThackerville, OK
A property of: Winston HospitalityPosted 2 days ago

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SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

FUNCTION:

Responsible for providing clean and immaculate hotel guestrooms that meet the expectations of the guest and the established standards of the brand and company.

RESPONSIBILITIES:

• Ensures complete guest satisfaction.

• Responsible for investigating guest complaints.

• Responsible for follow-up with Guest complaints and requests.

• Responsible for providing clean guestrooms.

• Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms, and public areas of the hotel.

• Responsible for vacuuming hotel guestrooms.

• Responsible for emptying guestroom wastebaskets and clean ashtrays.

• Responsible for washing windows, mirrors, door panels, and sills.

• Responsible for replenishing guestroom amenities and supplies, i.e. tissue, soaps, shampoos etc.

• Responsible for ensuring that Quality Standards and Service are maintained for Property, Product and People.

• Responsible for ensuring that Quality Standards are met for brand expectations.

• Responsible for reporting suspicious persons or activities, hazardous conditions, etc. to the Executive Housekeeper, General Manager or Security.

• Responsible for turning over all lost and found items immediately to Supervisor.

• Adheres to established policies and procedures for Winston Hospitality, Inc

• Practices the Winston Hospitality, Inc. Culture and ensures all cultural expectations are implemented and regularly practiced throughout the Housekeeping Department.

• Responsible for cleaning an average of fifteen (15) rooms per shift.

• Responsible for developing a critical eye for detail and perfection.

• Responsible for security of guestroom and its contents.

• Responsible for performing “other duties” as assigned by management.

GROOMING/UNIFORMS 

  • All employees must maintain a neat,      clean and well-groomed appearance. Specific uniform guidelines and/or      required articles of clothing will be explained to you as a part of the      orientation process.

LICENSES OR CERTIFICATES 

  • Ability to obtain any licenses or permits that may      be required by law or company Regulations.


Job Requirements

 TECHNICAL EXPERIENCE:• Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.• Must have knowledge of brand standards and corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.• Must have the ability to stand, walk, bend, reach and move continuously to clean rooms.


PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

  • Physically mobile with reasonable accommodations.
  • Must be able to lift and carryupwards to 25 pounds. 
  • Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. 
  • Read, write, speak, and understand English. 
  • Operate in mentally and physically stressful situations. 
  • Respond to visual and aural cues
  • Work in cold & hot temperatures
  • Possibly be exposed to second hand smoke

 

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Perks

Hotel Discounts
Life Insurance
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Winstar World Casino Hotel
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Address777 Casino Avenue, Thackerville, OK, 73459 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
Winston Hospitality