FUNCTION:

Responsible for providing clean and immaculate hotel guestrooms that meet the expectations of the guest and the established standards of the brand and company.

RESPONSIBILITIES:

• Ensures complete guest satisfaction.

• Responsible for investigating guest complaints.

• Responsible for follow-up with Guest complaints and requests.

• Responsible for providing clean guestrooms.

• Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms, and public areas of the hotel.

• Responsible for vacuuming hotel guestrooms.

• Responsible for emptying guestroom wastebaskets and clean ashtrays.

• Responsible for washing windows, mirrors, door panels, and sills.

• Responsible for replenishing guestroom amenities and supplies, i.e. tissue, soaps, shampoos etc.

• Responsible for ensuring that Quality Standards and Service are maintained for Property, Product and People.

• Responsible for ensuring that Quality Standards are met for brand expectations.

• Responsible for reporting suspicious persons or activities, hazardous conditions, etc. to the Executive Housekeeper, General Manager or Security.

• Responsible for turning over all lost and found items immediately to Supervisor.

• Adheres to established policies and procedures for Winston Hospitality, Inc

• Practices the Winston Hospitality, Inc. Culture and ensures all cultural expectations are implemented and regularly practiced throughout the Housekeeping Department.

• Responsible for cleaning an average of fifteen (15) rooms per shift.

• Responsible for developing a critical eye for detail and perfection.

• Responsible for security of guestroom and its contents.

• Responsible for performing “other duties” as assigned by management.

GROOMING/UNIFORMS 

• All employees must maintain a neat,      clean and well-groomed appearance. Specific uniform guidelines and/or      required articles of clothing will be explained to you as a part of the      orientation process.

LICENSES OR CERTIFICATES 

• Ability to obtain any licenses or permits that may      be required by law or company Regulations.