Room AttendantCasa Monica Resort and SpaSt Augustine, FL
A property of: Kessler CollectionPosted 1 month ago

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SALARY FIT
Good Match
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Highly Competitive
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Good Fit
4.0

Job Description

JOB SUMMARY
The overall objective and purpose of the Room Attendant position are to maintain the cleanliness of guest rooms. The incumbent is responsible for making beds, removing dirty linen, cleaning bathrooms and kitchens, dusting and vacuuming, emptying trash, and making the room neat and tidy. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.
CORE RESPONSIBILITIES
  • Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
  • Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
  • Bring all dirty linen from guest rooms to the laundry area to be washed
  • Transfer clean linen from the laundry room to the guest rooms
  • Remove trash from guest rooms and dispose of according to specifications
  • Make beds, dust rooms to include but not limited to furniture, fixtures, artwork, baseboards, and window sills, vacuum floors, clean bathrooms, empty trash and refresh towels according to the specifications outlined in the standard operating procedures
  • Place all items, including and not limited to furniture, throws, pillows, appliances, glassware, plates, silverware, bathroom supplies, and amenities in the proper location and to the specifications outlined in the standard operating procedure
  • Maintain organization and supply of cleaning products and linen
  • Maintain neat and orderly storage closets
  • Use software program to communicate any deficiencies in rooms and hallways, including but not limited to remote controls, TVs, light bulbs, plumbing, and repairs
  • Work efficiently in order to meet daily requirements
  • Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
  • Solve problems proficiently
  • Secure lost items according to the specifications
  • Maintain a neat and organized work area
  • Maintain the integrity of Company proprietary information and protect Company assets
  • Maintain complete knowledge in the use of equipment and property management systems and access according to specifications
  • Maintain complete knowledge and comply with company policies and procedures
  • Maintain neat, clean, and professional appearance according to standards
  • Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
  • Develop and maintain a positive working relationship and support the team to achieve our goals
  • Attend required training and meetings
  • All other duties as assigned, planned or un-planned
KNOWLEDGE, SKILLS, AND ABILITIES
  • Ability to perform all Room Attendant-related tasks and proficiently use job-related tools and equipment
  • Ability to remain calm in various situations, use sound judgment and effectively solve problems
  • Ability to read and interpret documents such as safety rules and procedural manuals
  • Strong written, verbal, and interpersonal skills
  • Ability to follow instructions, prioritize and multi-task
MINIMUM QUALIFICATIONS
  • High school diploma, General Education Degree, or related training equivalent- required
  • Minimum of 6 months of relevant work experience in similar scope and title - required
  • Ability to communicate in the English language - preferred
SUPERVISORY RESPONSIBILITIES
  • None
WORK ENVIRONMENT
  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
PHYSICAL DEMANDS
  • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
  • Push, pull, and lift up to 50 lbs.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

Job Requirements

Behaviors

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Technical/other training or better.
High School or better.

Skills

Guest Service Novice
Enthusiastic Novice
Dependability Novice

Experience

Previous housekeeping experience preferred.

Job Details

Entry level
Full-time

About this location

class:
Luxury
room Count:
51-100
location Type:
Urban

Values

Consumer Focus
Customer Service
Determination
Excellence
Passion
Teamwork
Wow Factor

Perks

Company Discounts
Dental Benefits
Flexible Work Schedule
Health Insurance Benefits
Job Training
Paid Time Off
Tuition Reimbursement
Vision Benefits
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Casa Monica Resort and Spa
Looking for a career in hospitality? There are no hotels in St. Augustine
quite like the Casa Monica. Its majestic history greets you at the door
and then draws you in with promises of a storied past and sshow more
show more
Address95 Cordova Street, St. Augustine, FL, 32084 View map
Property typeHotel 
classLuxury 
room Count51-100 
location TypeUrban 

People (2)

We Are BohemianGrand PerformerBohemian isn’t a label. It’s a relentless sense of curiosity. A license to let creativity come out and play. It’s sharing your art side, inviting cultures to connect and finding new ways to appreciate the world. We celebrate originality. And err on the side of unconventional. We inspire guests to challenge plans—to find themselves delightfully distracted by the art that surrounds them or to get lost in the stories each piece holds. We invite them to join us in the kitchen for cooking school, try wine blending, or to taste something new on our menu. We give guest rooms a new soundtrack. And hotel stays a new story. The Bohemian lifestyle invites our guests to wander. To explore what inspires them. And claim what fuels their passion.
Richard KesslerChairman & CEOBack in 1970, Richard Kessler became real estate developer Cecil Day’s right hand man, at just 23 years old, when they both helped found Days Inn of America. He spent the next five years working diligently, leading five estate developments and operational companies which prepared him to become the president and CEO of Days Inn. One year later, he became the chairman at 29 years old and in the 1980s, he opened a separate division dedicated to boutique hotels with a property in Savannah, Georgia and another in Orlando, Florida. The Days Inn chain was sold in 1984 and Kessler introduced his new independent venture, The Kessler Enterprise, Inc., which he still runs today as president and CEO. His main goal at the time was to break into the development of his own boutique hotels. The name “Bohemian” was inspired by the Bohemian Club in California and it provides an experience for guests and visitors to step away from the usual. It invites them to feed into their curiosity by embracing the European Bohemian Lifestyle as an unconventional wandering gypsy with a healthy dose of funky California spirit. This ambience can be felt in each hotel, where guests are encouraged to give into temptation and let their creativity come out to play. In April 2010, the Marriott International Inc., Autograph Collection made its debut with seven Kessler Collection properties. Today, there are a total of 9 properties in The Kessler Collection, including Casa Monica Resort & Spa, St. Augustine, Florida; Grand Bohemian Hotel Orlando, Florida; Bohemian Hotel Celebration, Orlando, Florida; Grand Bohemian Hotel Asheville, North Carolina; Beaver Creek Lodge, Colorado; Bohemian Hotel Savannah Riverfront, Georgia; Mansion on Forsyth Park, Savannah, Georgia; Grand Bohemian Hotel Charleston, South Carolina and Grand Bohemian Hotel Mountain Brook, Alabama. However, the collection is still growing and three new Grand Bohemian properties are coming soon in Charlotte, Atlanta and Greenville.

Culture (2)

We Are Grand PerformersThank you for your interest in The Kessler Collection! www.kesslercareers.com
An Extraordinary StoryFor us, good is not good enough. We practice the art of extraordinary. We create it everyday, with passion, purpose and relentless determination. We call ourselves Grand Performers and while we may not always be center stage, we’re at the heart of every guest experience. We bring some of the industry’s best talent together who deliver professional service warmed with a welcoming smile. Then we add another layer of intuitive service, that you may never even see.
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Kessler Collection