Restaurant ServerSheraton Oklahoma CityOklahoma City, OK
A property of: Crescent Hotels & Resorts
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Job Description

ESSENTIAL JOB FUNCTIONS:
  1. Take and serve guest orders promptly and according to service manual.
  2. Do all necessary set-up side work as assigned.
  3. Answer any guest questions about the menu.
  4. Operate the electronic cash register/P.O.S. system (MICROS).
  5. Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
  6. Perform any other job related duties as assigned.


REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job Requirements

See Job Description.

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Accountability
Action-Oriented
Integrity
Passion

Perks

401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Tuition Reimbursement
Vision Benefits
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Sheraton Oklahoma City
show more
Address1 North Broadway Avenue, Oklahoma City, OK, 73102 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 

People (6)

Michael GeorgeFounder, President & Chief Executive OfficerteamMemberName As Founder, President & CEO of Crescent Hotels & Resorts, Michael is a career hotelier, entrepreneur and leadership mentor. Crescent is a nationally recognized, top tier hotel and resort management firm, operating over 100 properties in the U.S. and Canada, with an additional 14 under development. Crescent is an award winning management firm and one of the few elite management companies approved to operate luxury and upper upscale full service hotels under Marriott, Hilton, Hyatt, IHG and premier soft brand affiliations. Crescent also operates a collection of legendary independent and lifestyle hotels & resorts affiliated with “Latitudes Collection, Lifestyle by Crescent”. Crescent's clients predominately include hotel REIT’s, private equity firms and major developers. Prior to Crescent, Michael served as Senior Vice President of Operations for Destination Hotels & Resorts. Destination operated many luxury independent hotels and resorts including signature assets such as Hotel del Coronado, Eden Roc Resort and Royal Palms Resort & Spa. Prior to Destination, Michael served as Chief Operating Officer for Sunstone Hotels & Resorts and was instrumental in Sunstone becoming one of Marriott’s largest full service managers. Michael also served as Senior Vice President of Operations for Capstar/MeriStar Hotels and Resorts (present day Interstate Hotels); Michael was a member of the executive committee who took the firm public. Early in his career, Michael served as an award winning General Manager for premier full service hotels and resorts with Hilton, Westin and Sheraton brand affiliations. Michael currently serves on the Owners Advisory Boards of Marriott and Hilton. Michael previously served on the Board of Directors of several publicly traded hotel companies and is an active contributor to the Juvenile Diabetes Research Foundation.
Michael Carr-TurnboughSenior Vice President of Food & BeverageteamMemberName Michael brings a wealth of industry experience with over 30 years in Food & Beverage. He brings to Crescent a strong background in culinary operations in both the hospitality and restaurant industries. Prior to joining Crescent, Michael held the role of Vice President of Culinary Operations with Sage Restaurant Group where he was an intricate part in the creation of opening 13 award winning restaurants and hotels. Michael has direct involvement in property operations, as well as the development and implementation of detailed policies and procedures. In his role as SVP of Food & Beverage, Michael will lead Crescent’s Food & Beverage team within the operations department.
Evan StuderSenior Vice President of OperationsAs Executive Vice President of Operations, Evan Studer works directly with regional teams over a portfolio of hotels and with ownership representatives for those designated hotels. Mr. Studer brings an extensive and successful amount of experience in the hotel/hospitality industry to Crescent Hotels & Resorts. Prior to joining Crescent, Mr. Studer held the Executive Vice President of Operations position at Invitation Homes, the largest owner/operator of single-family residential leased homes throughout 14 major US markets. Prior to that Evan held the position of Executive VP of Operations at Remington Hotels for 3 years and Executive Vice President Operations at Sunstone Hotels Management company (which became a wholly owned subsidiary of Interstate Hotels & Resorts) for 15 years including 6 years of direct COO responsibilities and assisted operationally with a successful IPO rollout. Evan also had a successful tenure with Vista Host Hotels and Winegardner & Hammons. Mr. Studer has extensive experience in day to day operations and overseeing the opening of numerous hotels as a general manager, regional director and SVP of Sales & Marketing, and he also served on many hotel industry committees including Marriott’s Rooms Advisory Board and VP of Tourism for Pensacola, FL to name a few. Evan also became a certified trainer of the Integrity Selling system and a graduate assistant of the well-known Dale Carnegie program. Mr. Studer holds a BS Degree in Mathematics and Business Administration from Eastern Kentucky University.
Robert ButlerExecutive Vice President of OperationsRobert brings to team Crescent more than 25 years of invaluable operational leadership experience, Robert joins us from Sage Hospitality where he served as Executive Vice President of Operations with total oversight of Sage’s full service portfolio. Robert has demonstrated a career record of consistently leading top-brand hotels to exceptional performance through focus on quality and top-line revenue to drive profitability, market penetration, brand development, and associate and guest satisfaction. Robert has a history of providing effective and strategic leadership, promoting team development and has the capacity to build and create a competitive advantage resulting in superior quality, value and service.
Laura WarnerSenior Vice President of Human ResourcesLaura Warner is Senior Vice President of Human Resources at Crescent Hotels & Resorts in Fairfax, Virginia. With over 15 years of diverse management experience in the hospitality industry, Laura is directly responsible for all aspects of the Human Resource discipline within the Crescent portfolio. Highly skilled and proficient in all facets of Human Resources, Laura is a dynamic leader dedicated to developing positive associate relations and exceeding organizational goals. Laura's involvement in the industry began with front office, food and beverage, and various different operational roles at Marriott International before establishing her career in Human Resources with Starwood Hotels.
Michael J MetcalfChief Operating OfficerMike Metcalf possesses over 25 years of hotel investment, underwriting, asset management and operations experience ranging from resort, luxury, upper upscale, convention, golf and condominium hotels. As Chief Operating Office of Crescent Hotels & Resorts, he is engaged with Crescent’s capital partner relations, hotel investment strategy, asset management oversight and securing management contracts. Mike has been instrumental in Crescent’s success for many years, having served previously as Executive Vice President, Executive Vice President of Operations, Senior Vice President of Operations, Vice President of Operations, and Vice President of Business Development for Crescent Hotels & Resorts. Mike began his career with ITT Sheraton in various operational positions including General Manager at numerous ITT Sheraton managed hotels. Mike served as General Manager at the prestigious PGA National Resort & Spa in Palm Beach, Sheraton LAX, and was General Manager in Orlando at both Hotel Royal Plaza and Delta Orlando Resort. Mike also served as Vice President for NR Advisors, an independent consulting firm providing asset management and interim General Manager services. Prior to Crescent, Mike served as Vice President of Operations for Providence Hospitality Partners.
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