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Restaurant ManagerThe Hermosa InnParadise Valley, AZ
A property of: The Hermosa Inn
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Job Description

The Hermosa Inn, Paradise Valley, AZ


About us:


Ranked as the #1 hotel in the Southwest and the #8 hotel in the US in the 2018 Conde Nast Traveler Readers' Choice Awards, the AAA Four Diamond Hermosa Inn is a jewel of a hideaway surrounded by an exclusive neighborhood in Paradise Valley, and minutes from Scottsdale and its many attractions.

The culinary centerpiece is LON’s at the Hermosa, a AAA Four Diamond restaurant serving globally inspired Arizona fare. A recipient of Wine Spectator's 'Best of Award of Excellence', the restaurant is complemented by a subterranean wine cellar and a celebrated outdoor dining patio.

Job Summary:

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Skills

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BS degree in Business Administration; hospitality management or culinary schooling is a plus

Job Requirements

 Skills

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BS degree in Business Administration; hospitality management or culinary schooling is a plus

Job Details

Mid level
Full-time

About this location

class:
Luxury
room Count:
0-50
location Type:
Resort

Values

Excellence
Hospitality
Integrity

Perks

Dental Benefits
Discounted Staff Meals
Free Daily Meals
Health Insurance Benefits
Hotel Discounts
Paid Holidays
Paid Sick Days
Paid Time Off
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The Hermosa Inn
Hospitality Jobs at The Hermosa Inn Ranked as the #1 hotel in the
Southwest and the #8 hotel in the US in the 2018 Conde Nast Traveler
Readers' Choice Awards, the AAA Four Diamond Hermosa Ishow more
show more
Address5532 North Palo Cristi Road, Paradise Valley, AZ View map
Property typeHotel 
classLuxury 
room Count0-50 
location TypeResort 
Company Logo
This property is managed by
The Hermosa Inn