Resort Sales Consultant, PGA National resort & SpaPGA National Resort & SpaPalm Beach Gardens, FL
A property of: Crescent Hotels & Resorts
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Job Description

Our Resort Sales Consultants, working in our Reservation Call Center are outgoing, self-motivated, organized, detail oriented, quick learners, and have positive attitudes.

They assist our guests with planning their entire visit by promoting all PGA National Resort & Spa offerings.

Our Resort Sales Consultants answer guest inquiries regarding various resort amenities-guest rooms, dining, spa services.

Additionally, the Resort Sales Consultant has the opportunity to participate in a lucrative incentive plan.

Duties:
  • Answering incoming phone calls and assisting guests with any inquiries regarding resort, spa and tee time offerings.
  • Complete initial and ongoing training programs required.
  • Providing information about local features, such as shopping, dining, nightlife, and recreational destinations.
  • Apply professional sales techniques using approved conversation flow guidelines.
  • Maintaining current knowledge of all resort and spa offerings and hours of operation.
  • Upselling resort rooms and spa services
  • Coordinating with other departments in order to ensure a “Championship Experience” to all guests.
  • Maintain data entry accuracy and attention to detail with systems.
  • Ability to progress through various training levels.
  • Meet department and individual metrics (such as revenue, conversion, and quality standards).
  • Ability to handle escalated or complex calls, while striving for the highest level of customer service.
  • Selling gift cards.

Job Requirements

See Job Description.

Job Details

Entry level
Full-time

About this location

class:
Luxury
room Count:
251-500
location Type:
Resort

Values

Accountability
Action-Oriented
Integrity
Passion

Perks

401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Tuition Reimbursement
Vision Benefits
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PGA National Resort & Spa
PGA National Resort & Spa has long been a place of legendary
moments. Here at this Palm Beach destination, luxury is always the
standard, golf is never considered just a game and togethershow more
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Address400 Avenue of the Champions, Palm Beach Gardens, FL, 33418 View map
Property typeHotel 
classLuxury 
room Count251-500 
location TypeResort 

People (6)

Michael GeorgeFounder, President & Chief Executive OfficerteamMemberName As Founder, President & CEO of Crescent Hotels & Resorts, Michael is a career hotelier, entrepreneur and leadership mentor. Crescent is a nationally recognized, top tier hotel and resort management firm, operating over 100 properties in the U.S. and Canada, with an additional 14 under development. Crescent is an award winning management firm and one of the few elite management companies approved to operate luxury and upper upscale full service hotels under Marriott, Hilton, Hyatt, IHG and premier soft brand affiliations. Crescent also operates a collection of legendary independent and lifestyle hotels & resorts affiliated with “Latitudes Collection, Lifestyle by Crescent”. Crescent's clients predominately include hotel REIT’s, private equity firms and major developers. Prior to Crescent, Michael served as Senior Vice President of Operations for Destination Hotels & Resorts. Destination operated many luxury independent hotels and resorts including signature assets such as Hotel del Coronado, Eden Roc Resort and Royal Palms Resort & Spa. Prior to Destination, Michael served as Chief Operating Officer for Sunstone Hotels & Resorts and was instrumental in Sunstone becoming one of Marriott’s largest full service managers. Michael also served as Senior Vice President of Operations for Capstar/MeriStar Hotels and Resorts (present day Interstate Hotels); Michael was a member of the executive committee who took the firm public. Early in his career, Michael served as an award winning General Manager for premier full service hotels and resorts with Hilton, Westin and Sheraton brand affiliations. Michael currently serves on the Owners Advisory Boards of Marriott and Hilton. Michael previously served on the Board of Directors of several publicly traded hotel companies and is an active contributor to the Juvenile Diabetes Research Foundation.
Michael Carr-TurnboughSenior Vice President of Food & BeverageteamMemberName Michael brings a wealth of industry experience with over 30 years in Food & Beverage. He brings to Crescent a strong background in culinary operations in both the hospitality and restaurant industries. Prior to joining Crescent, Michael held the role of Vice President of Culinary Operations with Sage Restaurant Group where he was an intricate part in the creation of opening 13 award winning restaurants and hotels. Michael has direct involvement in property operations, as well as the development and implementation of detailed policies and procedures. In his role as SVP of Food & Beverage, Michael will lead Crescent’s Food & Beverage team within the operations department.
Evan StuderSenior Vice President of OperationsAs Executive Vice President of Operations, Evan Studer works directly with regional teams over a portfolio of hotels and with ownership representatives for those designated hotels. Mr. Studer brings an extensive and successful amount of experience in the hotel/hospitality industry to Crescent Hotels & Resorts. Prior to joining Crescent, Mr. Studer held the Executive Vice President of Operations position at Invitation Homes, the largest owner/operator of single-family residential leased homes throughout 14 major US markets. Prior to that Evan held the position of Executive VP of Operations at Remington Hotels for 3 years and Executive Vice President Operations at Sunstone Hotels Management company (which became a wholly owned subsidiary of Interstate Hotels & Resorts) for 15 years including 6 years of direct COO responsibilities and assisted operationally with a successful IPO rollout. Evan also had a successful tenure with Vista Host Hotels and Winegardner & Hammons. Mr. Studer has extensive experience in day to day operations and overseeing the opening of numerous hotels as a general manager, regional director and SVP of Sales & Marketing, and he also served on many hotel industry committees including Marriott’s Rooms Advisory Board and VP of Tourism for Pensacola, FL to name a few. Evan also became a certified trainer of the Integrity Selling system and a graduate assistant of the well-known Dale Carnegie program. Mr. Studer holds a BS Degree in Mathematics and Business Administration from Eastern Kentucky University.
Robert ButlerExecutive Vice President of OperationsRobert brings to team Crescent more than 25 years of invaluable operational leadership experience, Robert joins us from Sage Hospitality where he served as Executive Vice President of Operations with total oversight of Sage’s full service portfolio. Robert has demonstrated a career record of consistently leading top-brand hotels to exceptional performance through focus on quality and top-line revenue to drive profitability, market penetration, brand development, and associate and guest satisfaction. Robert has a history of providing effective and strategic leadership, promoting team development and has the capacity to build and create a competitive advantage resulting in superior quality, value and service.
Laura WarnerSenior Vice President of Human ResourcesLaura Warner is Senior Vice President of Human Resources at Crescent Hotels & Resorts in Fairfax, Virginia. With over 15 years of diverse management experience in the hospitality industry, Laura is directly responsible for all aspects of the Human Resource discipline within the Crescent portfolio. Highly skilled and proficient in all facets of Human Resources, Laura is a dynamic leader dedicated to developing positive associate relations and exceeding organizational goals. Laura's involvement in the industry began with front office, food and beverage, and various different operational roles at Marriott International before establishing her career in Human Resources with Starwood Hotels.
Michael J MetcalfChief Operating OfficerMike Metcalf possesses over 25 years of hotel investment, underwriting, asset management and operations experience ranging from resort, luxury, upper upscale, convention, golf and condominium hotels. As Chief Operating Office of Crescent Hotels & Resorts, he is engaged with Crescent’s capital partner relations, hotel investment strategy, asset management oversight and securing management contracts. Mike has been instrumental in Crescent’s success for many years, having served previously as Executive Vice President, Executive Vice President of Operations, Senior Vice President of Operations, Vice President of Operations, and Vice President of Business Development for Crescent Hotels & Resorts. Mike began his career with ITT Sheraton in various operational positions including General Manager at numerous ITT Sheraton managed hotels. Mike served as General Manager at the prestigious PGA National Resort & Spa in Palm Beach, Sheraton LAX, and was General Manager in Orlando at both Hotel Royal Plaza and Delta Orlando Resort. Mike also served as Vice President for NR Advisors, an independent consulting firm providing asset management and interim General Manager services. Prior to Crescent, Mike served as Vice President of Operations for Providence Hospitality Partners.
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