Wyndham is now seeking a Reservations Sales Agent Starting at 16 to join our team at the Wyndham San Diego on the Bay location in San Diego, California.
The Reservations Sales Agent is responsible for ensuring a high quality guest experience, including handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham International standards.
This dynamic and challenging role will monitor expected arrivals for reservation duplications or incomplete information, assist in the billing of no-show reservations and commission tracking. The agent will reserve and block rooms to accommodate special requests or VIPs, coordinate group room blocks with Sales department, post advance deposits, review hotel information and availability, and handle confirmations. The agent will assist the Reservation Manager with group blocks as needed and assist the Front Office with pre-arrival requirements of VIPs and corporate accounts.
Education & Experience
⦁ High School diploma or equivalent required.
⦁ Experience in a hotel or a related field preferred.
⦁ Experience with Opera Property Management System preferred.
⦁ College course work in related field helpful.
⦁ Flexible and long hours sometimes required.
⦁ Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
⦁ Maintain a warm and friendly demeanor at all times.
⦁ Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
⦁ Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
⦁ Must be able to multitask and prioritize departmental functions to meet deadlines.
⦁ Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
⦁ Attend all hotel required meetings and trainings.
⦁ Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
⦁ Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
⦁ Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
⦁ Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
⦁ Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
⦁ Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
⦁ Must be able to cross-train in other hotel related areas.
⦁ Must be able to maintain confidentiality of information.
⦁ Must be able to show initiative, including anticipating guest or operational needs.
⦁ Perform other duties as requested by management.
⦁ Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
⦁ Answer guest inquiries about hotel services, facilities and hours of operation.
⦁ Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
⦁ Enter reservations into the computer according to standard operating procedures.
⦁ Communicate and work closely with the Sales Department concerning group bookings.
⦁ Maintain availability calendar and communicate all relevant information to the operations staff.
⦁ Maintain accurate files and reports.
⦁ Handle all special reservations, to include V.I.P. reservations, packages and discounts.
⦁ Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
⦁ Attend and give input on trends and opportunities to maximize revenue.
⦁ Complete forecasts as required by management.
⦁ Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.
⦁ Post no-show revenue daily, if required at property.
⦁ Process travel agent checks, if required at property.
⦁ Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
⦁ Communicate availability to wholesalers.
⦁ Call for occupancy at area hotels.
⦁ File reservations and group contracts.
⦁ Review Reservations logbook and Guest Request log on a daily basis.
⦁ Send confirmations.
⦁ Process advance deposit/balance sheet.
⦁ Process brochure requests.
⦁ Forecast packages according to hotel standards.
⦁ Research travel agent commissions.
⦁ Monitor expected arrivals for reservation duplications or incomplete information.
⦁ Assist in the billing of no-show reservations and commission tracking.
⦁ Reserve and block rooms to accommodate special requests or VIPs.
⦁ Coordinate group room blocks with Sales department
⦁ Post advance deposits
⦁ Review hotel information and availability; handle corresponding confirmations.
⦁ Assist the Reservation Manager with group blocks as needed
⦁ Asist the Front Office with pre-arrival requirements of VIPs as well as corporate accounts.
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.
We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: Wyndham San Diego on the Bay, 1355 N Harbor Drive, San Diego, California 92101
Employment Status: Full-time
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