Reservations Sales Agent Starting at 16Wyndham San Diego BaysideSan Diego, CA
A property of: Wyndham Hotels & ResortsPosted 4 weeks ago

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Job Description

Wyndham is now seeking a Reservations Sales Agent Starting at 16 to join our team at the Wyndham San Diego on the Bay location in San Diego, California.

Job Summary

The Reservations Sales Agent is responsible for ensuring a high quality guest experience, including handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham International standards.

Overview

This dynamic and challenging role will monitor expected arrivals for reservation duplications or incomplete information, assist in the billing of no-show reservations and commission tracking. The agent will reserve and block rooms to accommodate special requests or VIPs, coordinate group room blocks with Sales department, post advance deposits, review hotel information and availability, and handle confirmations. The agent will assist the Reservation Manager with group blocks as needed and assist the Front Office with pre-arrival requirements of VIPs and corporate accounts.

Education & Experience

⦁ High School diploma or equivalent required.
⦁ Experience in a hotel or a related field preferred.
⦁ Experience with Opera Property Management System preferred.
⦁ College course work in related field helpful.

Physical Requirements

⦁ Flexible and long hours sometimes required.
⦁ Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

⦁ Maintain a warm and friendly demeanor at all times.
⦁ Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
⦁ Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
⦁ Must be able to multitask and prioritize departmental functions to meet deadlines.
⦁ Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
⦁ Attend all hotel required meetings and trainings.
⦁ Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
⦁ Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
⦁ Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
⦁ Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
⦁ Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
⦁ Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
⦁ Must be able to cross-train in other hotel related areas.
⦁ Must be able to maintain confidentiality of information.
⦁ Must be able to show initiative, including anticipating guest or operational needs.
⦁ Perform other duties as requested by management.

Fundamental Requirements

⦁ Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
⦁ Answer guest inquiries about hotel services, facilities and hours of operation.
⦁ Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
⦁ Enter reservations into the computer according to standard operating procedures.
⦁ Communicate and work closely with the Sales Department concerning group bookings.
⦁ Maintain availability calendar and communicate all relevant information to the operations staff.
⦁ Maintain accurate files and reports.
⦁ Handle all special reservations, to include V.I.P. reservations, packages and discounts.

⦁ Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
⦁ Attend and give input on trends and opportunities to maximize revenue.
⦁ Complete forecasts as required by management.
⦁ Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.
⦁ Post no-show revenue daily, if required at property.
⦁ Process travel agent checks, if required at property.
⦁ Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
⦁ Communicate availability to wholesalers.
⦁ Call for occupancy at area hotels.
⦁ File reservations and group contracts.
⦁ Review Reservations logbook and Guest Request log on a daily basis.
⦁ Send confirmations.
⦁ Process advance deposit/balance sheet.
⦁ Process brochure requests.
⦁ Forecast packages according to hotel standards.
⦁ Research travel agent commissions.
⦁ Monitor expected arrivals for reservation duplications or incomplete information.
⦁ Assist in the billing of no-show reservations and commission tracking.
⦁ Reserve and block rooms to accommodate special requests or VIPs.
⦁ Coordinate group room blocks with Sales department
⦁ Post advance deposits
⦁ Review hotel information and availability; handle corresponding confirmations.
⦁ Assist the Reservation Manager with group blocks as needed
⦁ Asist the Front Office with pre-arrival requirements of VIPs as well as corporate accounts.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Wyndham San Diego on the Bay, 1355 N Harbor Drive, San Diego, California 92101
Employment Status: Full-time

Job Requirements

Please see Description

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
501-1000
location Type:
Urban

Values

Accountability
Customer Focus
Diversity
Fun
Inclusion
Integrity

Perks

401(K)
401(K) Matching
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Paid Time Off
Vision Benefits
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Wyndham San Diego Bayside
Wyndham San Diego on the Bayshow more
Address1355 North Harbor Drive, San Diego, CA, 92101 View map
Property typeHotel 
classMidscale 
room Count501-1000 
location TypeUrban 

People (5)

GEOFF BALLOTTIPresident and Chief Executive OfficerGeoff serves as our President and Chief Executive Officer and a member of our Board of Directors. Prior to the spin-off of Wyndham Hotels & Resorts in 2018, he served four years as President and Chief Executive Officer of Wyndham Hotel Group and before that, six years as Chief Executive Officer of Wyndham Destinations. Prior to joining Wyndham, Geoff held leadership positions of increasing responsibility at Starwood Hotels and Resorts Worldwide, including President of Starwood North America; Executive Vice President, Operations; Senior Vice President, Southern Europe; and Managing Director, Ciga Spa, Italy. Prior to joining Starwood he was a Banking Officer in the Commercial Real Estate Group at the Bank of New England. Geoff serves as a Past Chair of the American Hotel & Lodging Association Board. He previously served as Chairman of the U.S. Travel Association and on the Executive Committee of the American Resort & Development Association. He also served on the board of directors for Christel House International, a not-for-profit organization that supports impoverished children throughout the world.
LISA BORROMEO CHECCHIOChief Marketing OfficerLisa serves as our Chief Marketing Officer, championing the world’s most iconic hotel brands and leading the company’s revenue generation strategy. Prior to the spin-off of Wyndham Hotels & Resorts in 2018, Lisa served as Senior Vice President, Global Brands for Wyndham Hotel Group. Lisa joined the company in 2015 as vice president, Brand Marketing. Prior to joining Wyndham, Lisa served in various marketing positions at JetBlue Airways, and earlier in her career, she worked in event management in professional tennis.
MONICA MELANCONChief Human Resource OfficerMonica serves as our Chief Human Resource Officer, leading a wide range of human resources, corporate social responsibility, and operations functions across the company’s global enterprise. Prior to her current role, she served as Group Vice President, Human Resources, overseeing human resources for all of Wyndham’s managed hotels in North America. She joined the company in 2018, following its acquisition of La Quinta, where she previously served as Vice President, Employee Relations. Prior to La Quinta, Monica spent 15 years with Target, serving in a number of progressive, senior human resources roles.
SCOTT LEPAGEPresident, AmericasScott serves as our President, Americas, and is responsible for maximizing the performance of franchised and managed hotels in the region. He previously served as Executive Vice President, Managed Operations, overseeing the company’s managed hotel portfolio. Prior to the spin-off of Wyndham Hotels & Resorts, Scott served as Executive Vice President, North America Operations for Wyndham Hotel Group and before that, as Vice President, Internal Audit, for Wyndham Worldwide. Before joining Wyndham, he served in various financial and operational roles with Arthur Andersen, IAC and Cameron-Brooks. Scott is a former Naval Aviation Officer and previously led operational teams over a 10-year career with the U.S. Navy.
MICHELE ALLENChief Financial OfficerMichele serves as our Chief Financial Officer. Prior to this role, she served as our Executive Vice President and Treasurer, overseeing capital markets activity, global cash management, risk management and business intelligence. Before the spin-off of Wyndham Hotels & Resorts in 2018, she served as Senior Vice President of Finance for Wyndham Worldwide, where she had responsibility for enterprise-wide budgeting, forecasting, capital allocation, financial analysis and strategy. Michele has over 20 years of experience in the hospitality industry and has served in varied financial leadership positions of increasing responsibility throughout her tenure with Wyndham and its predecessors. She began her career as an independent auditor with Deloitte.

Culture (2)

OUR VALUESIntegrity We hold ourselves to the highest standards. We’re responsible, truthful, and transparent. Accountability We honor our commitments and deliver results. Under any circumstance, we stand up and say, “Count on me.” Inclusive We respect differences in people, cultures, ideas, and experiences. Caring We never underestimate the power of compassion. We generously give our time, attention, and action. Fun When we have fun doing what we love, our guests love their experiences with us.
CULTUREAt Wyndham Hotels & Resorts, a set of values underpins our distinctive culture, drives our growth, nurtures innovation, and inspires the great experiences we create for team members and the people we serve. COUNT ON ME Our signature “Count on me” service culture encourages each team member to be responsive, be respectful, and deliver great experiences to our guests, partners and communities.
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