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Reservations AgentStreamsong ResortBowling Green, FL
A property of: KemperSportsPosted 2 weeks ago

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Job Description

Position Summary

Your memory is sharp, you have a knack for matching people with experiences, and you’re quick on your feet. Frequent guests and VIPs know you because you’re on top of the property’s offerings and “get” their needs. Your mind races with possibilities and you love the challenge of making the most out of each for hotel profit and sales goal wins. It’s not just a job. It’s an incredible opportunity to gain sales knowledge and impact the bottom line. Perhaps a Reservations Agent position with Streamsong is a good match for your next career step?

Primary Duties

  • Handle all telephone reservations and changes with prompt courtesy, taking care to apply the hotel’s selling strategy and your thorough understanding of the offerings and segmenting, in order to beat sales goals, increase revenue and maximize profit. 
  • Connect with people in a meaningful way, actively listen and apply tele-sales techniques to capture transient and outside sales. Know your VIPs and frequent guest program members to effectively apply perks and preferences.
  • Keep a pulse on room availability and the wait list, offering alternate arrangements on closeout dates. Resourcefully fill and block rooms, communicating updates and difficulties, and ensuring group cover accuracy and entry.

Job Requirements

  • A high school education or equivalent is required, with further education helpful.
  • Previous data entry and telephone experience also is helpful.
  • The ability to access, retrieve and leverage info from the hotel property management system is expected.
  • The ability to make accurate, efficient entries into the reservations system is essential.
  • Must possess excellent verbal and written English communication skills.
  • The ability to operate a telephone, computer and various software is expected. 
  • Flexible availability including mornings, nights, weekends, and holidays.

Job Details

Entry level

About this location

room Count:
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401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Free Daily Meals
Golf Discounts
Health Insurance Benefits
Life Insurance
Paid Time Off
Vision Benefits
Wellness Programs
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Streamsong Resort
Streamsong Resortshow more
Address1000 Streamsong Dr, Streamsong, FL, 33834 View map
Property typeHotel 
room Count101-250 
location TypeResort 
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