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Reservation ManagerInterContinental - New OrleansNew Orleans, LA
A property of: Dimension Development CompanyPosted Today

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Job Description

This is the job description for RESERVATIONS MANAGER

Job Title: Reservations Manager
Department: Sales
Company: Dimension Development
Reports To: General Manager & Director of Sales & Corporate Director of Revenue Management
Supervises: Group Rooms Coordinator (if applicable)

Job Purpose: Implement revenue management strategies and processes in hotel(s), in order to optimize and maximize revenues.

Job Summary: Manages rooms and function space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits for hotels in the market. Responsible for building rates, packages and hotel sales strategy information in the hotel(s)' inventory systems. The position makes pricing and positioning recommendations for market hotels. Conducts analysis of revenue, profit and demand associated with hotel rooms and space inventory. Position contributes to forecasts, budgets, weekly and daily projections. Position critiques sales strategy effectiveness and prepares historical and future analysis of revenue and profit opportunities

Job Responsibilities:
1. Manages room authorizations, rates and restrictions.
2. Manages function space authorizations and restrictions.
3. Manages rooms inventory to maximize hotel(s) rooms revenue
4. Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue.
5. Conducts sales strategy analysis and refines as appropriate to increase market share for all managed properties.
6. Ensures that the hotel(s) sales strategies are effectively implemented in the reservation system and the inventory system.
7. Prepares sales strategy critique.
8. Monitors transient and group inventory daily to ensure straight-line availability and maximization of revenue potential for all hotels and brands.
9. Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
10. Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.
11. Initiates, implements and evaluates revenue tests.
12. Ensures compliance and participation in company promotions and eCommerce channels
13. Ensures all hotels follow brand strategies that will maintain and/or increase the hotel(s) revenue per available room (RevPAR) and revenue per available square foot (RevPAS).
14. Understands the working relationship between sales, reservations and property management systems.
15. Promotes and protects brand equity.
16. Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.
17. Responsible for assessing, analyzing and pricing group business strategies.
18. Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
19. Establishes long-range objectives and specifying the strategies and actions to achieve them.
20. Ensure web site booking process is maintained up-to-date and functional.
21. Work in liaison with hotel sales and reservations departments as a team.
22. Regularly check the input and the quality of data (segmentation, denials tracking, etc...) points.
23. Conduct quarterly property performance review and develop strategic and tactical action.
24. Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements
25. Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc...).
26. Compiles information, analyzes and monitors actual sales against projected sales
27. Creates long range forecast for rooms and catering by segment and updates forecast every period.
28. Other duties as assigned.

Job Skills:
1. Highly computer literate with a high level proficiency with Excel.
2. Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets.
3. Good analytical and numeric skills.
4. Ability to work under own initiative in a highly pressured environment.

Job Qualifications:
Education: Bachelors or Master's Degree in Hotel Management, Tourism or Economic Studies preferred or an equivalent combination of education.
Experience: 2 - 4 years of hands-on Hotel Revenue Management experience.
Licenses/Certifications: N/A

Job Requirements


Job Details

Mid level

About this location

room Count:
location Type:


Customer Service


Dental Benefits
Disability Insurance
Health Insurance Benefits
Hotel Discounts
Life Insurance
Paid Holidays
Paid Sick Days
Paid Time Off
Pet Insurance
Tuition Reimbursement
Vision Benefits
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InterContinental - New Orleans
Authentic New Orleans luxury meets you at the InterContinental New
Orleans - where impeccable, Four-Diamond accommodations and
service are matched only by our perfect location. This is thshow more
show more
Address444 St Charles Avenue, New Orleans, LA, 70130 View map
Property typeHotel 
room Count251-500 
location TypeUrban 

People (9)

Lilibeth GonzalezCluster Director of Operations"Dimension provides the tools, resources and support to their employees to ensure success for the team and individuals. I really appreciate that Dimension Development fosters an environment where associates are motivated to excel and provide high levels of service."
Nicole LemSales Manager"I appreciate the support we receive from the Dimension Development senior leadership team which allows us to work together to achieve our goal.”
Jimmie MorrisExecutive Housekeeper"I have worked for Dimension for the past 20 plus years. Dimension has given me opportunities to grow in areas of customer service, sales, and technology. It is my opinion, that Dimension is a strong company that cares about its employees. Here at Dimension, we are family."
Oscar MercedesGuest Services Representative"I have been in the hospitality for 10 years! What I enjoy he most of this industry is creating memorable experiences with lasting memories!"
Cesar Espericueta Jr.Engineering“I started with Dimension Development at the age of 18, the courtyard Santa Clarita was my first job and I love that we are like a big family. This job has taught me a lot of skills that I can use in both my professional and personal life.”
Kristy ShawenSales Manager“I am impressed on how Dimension Development truly cares about the wellness of their associates.”

Culture (2)

A CULTURE OF SERVICE AND LONG-TERM SUCCESSDimension began as a family business, and that family feeling remains important to us. We combine that with a strong emphasis on individual accountability, expecting excellence from every Dimension associate. Simply stated, we measure everything we do. And we strive to improve anything that enhances guest satisfaction, boosts profits and investor returns, and contributes to the retention of great associates. We are gritty. We are scrappy. We hustle.
Reputation of SuccessDimension has earned a reputation of success by sticking with a few, basic principles: Be affiliated with great brands! Recruit and retain great people! Continuously improve! We've built a winning tradition by: Selecting winning development sites and capitalizing on well-timed acquisitions; Working with a winning combination of leading lenders, architects, contractors, and vendor-partners; Maintaining a geographically diversified portfolio of superior hotel product concepts.
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This property is managed by
Dimension Development Company