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Regional Director of OperationsDora Hospitality - Corporate OfficeFishers, IN
A property of: Dora Hospitality
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Job Description

JOB OVERVIEW

This position will be responsible for overseeing overall operations for an assigned group of hotels in the greater Indianapolis area. Responsible for directing management and if required all employee functions at the regions assigned hotel properties in accordance with the policies and practices of the company. Responsibilities include the development and implementation of regional strategies for meeting goals in the areas of revenue generation, market share performance, guest satisfaction scores, associate opinion scores, and net operating income.

DUTIES AND RESPONSIBILITES

· Develop short term action plans and long-range planning for new programs and strategies that impact the hotels based on the existing corporate directed goals and any new goals that are created.

· Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation. Control labor and expenses in all areas of the hotels in your region.

· Develop and monitor the Capital Expenditure Plans for capital improvements to enhance the assets of the company and brand loyalty.

· Be familiar with company accounting manual and ensure that all reports are submitted accurately and in a timely manner.

· Develop and monitor the annual Business Plan and Sales Plan in accordance with company guidelines.

· Ensure a safe and secure environment for guests, employees and hotel assets. Establish and achieve Workers Compensation and safety compliance goals. Comply with all standards and inspection requirements.

· Manage aging of receivables to ensure bad debt expense is at a minimum.

· Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness. Establish and maintain preventative maintenance programs to protect the physical assets of the hotel. 

· Effectively manage the people resources of the corporation to meet the needs of the organization including career development.

· Establish performance goals for employees and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

· Travel is required approximately 75% of the time. Individual property visits to each hotel. Maintain accurate records of these visits with particular attention to follow up required, etc.

· Make sales calls to our top ten accounts and targeted accounts at each hotel.

· Develop and maintain rapport with key community contacts to ensure a visible presence in the local community. Become acquainted with and maintain contacts with all top hotel accounts through personal sales calls on each of them.

· Promote teamwork and quality service through daily communication and coordination with all regional contacts, and corporate office.

· Obtain approval from President of Dora Hospitality before signing any contract. You are authorized to approve room contracts.

· Interact with outside contacts:

      o Guests – to ensure their total satisfaction

      o Owners and/or Principals – regarding operation updates and current issues

      o Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or servicer issues, to resolve any               vendor performance issues, etc.

      o Regulatory agencies – regarding safety and compliance matters

      o Other contacts as needed (Professional organizations, community groups, local media)

· Develop and submit property and overall region reports to the President of Dora Hospitality on a consistent basis.

· All other duties as assigned by President of Dora Hospitality.

Job Requirements

Qualifications and Requirements:

The selected candidates must possess the following:

· High ethical standards, analytical ability, excellent communicator

· Diverse experiences in sales, management, and administration

· Computer literacy

· Decisive, educated facilitator experienced in resolving conflicts between parties in dispute

· Bachelor’s degree in Hotel Administration, Business Administration or equivalent and/or experience in hotel operations or some prior general management experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent English. Other languages preferred.

The following requirements of this position will include but will not be limited to:

· Exceptional leadership skills: Possess the emotional intelligence, moral character, and skills to lead and inspire a team

· Experience at being a sales leader

· A proven track record: Experience at operating successful properties and delivering results.

· The ability to operate independently: Achieve superior results while working with minimal direction and exceptional support

· Ownership mentality

· Strategic foresight: An ability to foresee upcoming market dynamics and assist General manager to craft a business plan to maximize results

· An eye for detail: Deliver exceptional customer and associate service

· An analytical mind: Possess the ability to budget and plan eventualities, along with the skill to analyze and adjust strategies as is required in today's volatile markets.

· Minimum of three years Multi Unit experience

· Extensive travel across multiple states

· Excellent people skills with the ability to lead and develop others

· Reside in or relocate to regional location

· Valid driver’s license.

Other:

• Standing and moving about the facilities.

• Carrying or lifting up to 25 pounds.

• Using a keyboard to generate correspondence, reports, etc.

• Handling objects, products, and equipment.

• Computer skills including email, excel, word, PowerPoint and brand‐related software.

• Ability to travel to attend workshops, tradeshows, conventions, etc.

• May be required to work nights, weekends, and/or holidays.

Job Details

Senior level
Full-time
Bonus Plan

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Accountability
Family
Passion
Teamwork
Wow Factor

Perks

401(K)
Flexible Work Schedule
Health Insurance Benefits
Paid Holidays
Paid Sick Days
Paid Time Off
Performance Bonus
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Dora Hospitality - Corporate Office
Dora Hospitality - Corporate Officeshow more
Address9904 North by Northeast BLVD, Fisher, IN, 46062 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 

People (4)

Lindsay RandolphRegional Director of OperationsAs Regional Director of Operations, Lindsay (second from left) has over 20 years of Hospitality experience working with several different brands from Hilton, Marriott, IHG, Wyndham and CHOICE. Her experience encompasses all Brand-Types of hotels, as she has held General Manager and various corporate positions with several worldwide brands throughout her career. She has gained experience in working with Corporate Brands, and Independently Owned and Operated Management Companies throughout the United States and Canada. Her vast knowledge is demonstrated through specifically focused goals and streamlining operational processes to produce financially successful hotels. Lindsay has extensive experience opening new builds as well as the renovation and brand conversions of existing properties. With continued efforts in promoting a culture of excellence, Lindsay works closely with each assigned location to ensure that our guests feel valued and receive the highest quality of service.
Laura StewartDirector of Human ResourcesLaura Stewart is the Director of Human Resources for Dora Hospitality. Laura joined DHG in 2011—bringing 15 years of experience in human resource development, compensation and benefits, compliance, recruiting, and training development. Before joining Dora Hospitality, she worked for Menards, the third largest home improvement chain in the United States; the location she worked within was one of the company’s top volume stores. A graduate from Indiana State University, Laura holds a Bachelor of Science degree in Human Resource Development. She also holds a Certificate for Human Resource Management from Ivy Tech Community College. During her tenure in HR, Laura has developed and implemented valuable policies, training, and state employee handbooks. Always striving for excellence, Laura welcomes the challenges of her diverse responsibilities, and is excited to continue making Dora Hospitality a premier company to work for.
Jerry Eggleton, CHAVice President of OperationsJerry (center) has been in the hospitality business for over 30 years, beginning with his first job as a night auditor and guest service associate after high school and during college. After serving as the General Manager of several hotel locations, Jerry moved into portfolio leadership positions, where for the past 25 years he worked for a variety of large and small firms focused on ownership/management, development, renovations, new construction, and third party management. During his tenure, Jerry has worked with nearly every brand system in the hotel industry, including independent hotels. He has also been a Certified Hotel Administrator for 25 years. Jerry's experience includes over 30 new construction openings and portfolio management of nearly 200 hotels for ownership and management company groups throughout the country. Prior to joining Dora Hospitality in 2013, Jerry served in portfolio leadership positions with Pillar Hotels and Resorts, Buffalo Lodging, and SJB Management, among others. Jerry holds a Bachelor of Science degree in Marketing from Franklin University. He has served on several boards and committees with the Ohio Hotel and Lodging Association as well as other Associations around the country during his expansive career.
Vince DoraPresidentVincent J Dora graduated from the University of Hawaii-Manoa with a degree in Hospitality Management. Vincent began his career working in several big resorts in Hawaii, including the Sheraton Princeville, Doubletree Waikiki, and the Hilton Hawaiian Village. Since joining Dora Hospitality in 2007 Vince has implemented several new practices and standards within Dora Hospitality to update its systems and controls. Vincent now acts as the President of Dora Hospitality. He has overseen the development, construction, opening, and operations of 10 brand new hotels and added 3 existing hotels to the management company portfolio. Vincent has personally been awarded several awards during his time with Dora Hospitality, as well as accepted numerous awards on behalf of the hotels in the portfolio. These awards include; Torchbearer (IHG), Quality Excellence (IHG), New Development Design Award (IHG), Circle of Excellence (Hilton), Platinum Award (Choice), Gold Award (Choice), Developer of the Year Award for Choice Hotels, and Hotel Management Young Professionals Thirty Under 30.

Culture (2)

Dora Hospitality Gives BackEach holiday season Dora Hospitality allots money for each hotel to give back to the local community. "We donated our funds to the local Walmart to pay towards the store's layaway. The ladies in the department were very appreciative." - Janet, HGI Fishers GM "The Candlewood Suites Bismarck donated to the F5 Project. This project is working to change the lies of prisoners while in confinement and prepare them to break the cycle of crime." - Danielle, General Manager These are just a few!
Our MissionThe Dora Hospitality Group is passionate about advancing a reputation of excellence. We are committed to maximizing asset value for our clients, from the earliest stages of new hotel development, to the transitional process of receivership. Our depth of management experience and individualized attention to each hotel is what separates Dora Hospitality from other management companies.
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Dora Hospitality