Property
Public Area Attendant (Houseperson)Hilton Garden Inn/Outer Banks-Kitty HawkKitty Hawk, NC
A property of: Hilton Garden Inn/Outer Banks-Kitty Hawk
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Job Description

Position is SEASONAL. Could become a year-round opportunity, based on performance. Looking to fill P.M. shift (3-11pm). $13.00 per hour.

Weekends are REQUIRED.

COMPANY BENEFITS (dependent upon hours/tenure/performance)

* Paid Vacation
* Paid Birthday
* Medical, Dental, and Vision plans
* 401K Plan - Company matches up to 3%
* Team Member Travel Program - highly discounted rates at Hilton Brand hotels
* YMCA Corporate Discount
* Monthly Incentives
* Seasonal Bonuses
* Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
* Hilton Schoolroom for remote learning - for employee's children (only during COVID)
* Employee Recognition and Appreciation Program
* Employee Meal Program and Meal Discounts
JOB DESCRIPTION: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for common areas and guest requests/needs.

ESSENTIAL FUNCTIONS

* Keep lobby clean and neat.
* Clean guest landings and vending rooms.
* Clean and maintain stairwells.
* Vacuuming, carpet cleaning, sweeping, mopping, heavy cleaning.
* Check and maintain the physical condition of the hotel.
* Clean public restrooms and replenish amenities, including employee restroom.
* Obtain assignments from Front Desk and HelloShift.
* Check your equipment; make sure to restock for next shift.
* Know the security procedures for entering a guest room.
* Report damages to Front Desk.
* Answer Radio and HelloShift when summoned.
* Empty trash cans (indoor/outdoor).
* May be required to clean guest rooms.
* Keep Pool, Fitness Center and Business Center clean.
* Accommodate guest special requests courteously.
* Answer guest questions regarding hotel and local area facilities and services.
* Responsible for the proper administration of key control for issued keys.
* Carry out any reasonable request by management that you are capable of performing.
* Must be available day before & day of QA Inspection.
TECHNICAL SKILLS

* Familiar with frequently used standard operating procedures.
* Ability to work independently with minimum supervision.
* Ability to communicate effectively both written and verbally.
* Individual must possess a good work history and stability.
* Willingness to respond to emergency situations on short notice.
* Individuals must be service and detail oriented.
* Must comply with all department, hotel, and corporate standard operating procedures.
* Responsible for knowing Hotel emergency procedures.
GUEST RELATIONS

* Be ready available/approachable for all guests.
* Take proactive effort when dealing with guest concerns.
* Extend professionalism and courtesy to guests at all times.
OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the supervisor:

* The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
* Carry out all reasonable requests by leadership team.
* Comply with department uniform and appearance standards.
* Must be capable of how to read, write, and speak English fluently.
OBX Resorts, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.

Job Requirements

see above for details

Job Details

Mid level
Full-time

About this location

class:
Economy
room Count:
101-250
location Type:
Urban

Values

Customer Focus
Honesty
Hospitality
Integrity
Leadership
Ownership
Teamwork

Perks

401(K)
Health Insurance Benefits
Paid Holidays
Paid Time Off
Travel Perks
Wellness Programs
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Hilton Garden Inn/Outer Banks-Kitty Hawk
Oceanfront hotel with many great amenities including Indoor pool,
outdoor pool, restaurant/bar, business center, game room, meeting
space and banquet rooms.
show more
Address5353 North Virginia Dare Trail, Kitty Hawk, NC, 27949 View map
Property typeHotel 
classEconomy 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
Hilton Garden Inn/Outer Banks-Kitty Hawk