PBX Operator (Part-time)Surf & Sand ResortLaguna Beach, CA
A property of: JC Resorts
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Job Description

Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests. 

 To complete an APPLICATION please visit our website: WWW.SURFANDSANDRESORT.COM or contact the Human Resources office direct line 949-376-2764 anytime Monday - Friday, 8:30 am – 5:00 pm for more information 

The PBX OPERATOR / Part Time is responsible to correctly connect incoming hotel calls to the appropriate individual or department with the utmost courtesy and efficiency.

ESSENTIAL DUTIES, include but not limited to:

  • To understand and respond to all guest needs and requests in a timely and professional manner.
  • To follow all specified telephone procedures including correctly answering and transferring all incoming calls in a timely, courteous, and professional manner; forwarding messages to guests and managerial staff in a timely manner; correctly operating all features of the PBX switchboard; and adhering to posted standardized telephone greetings.
  • To assist guests and staff, as requested, to place out-going calls.
  • To actively promote guest use of the hotel services and facilities.
  • To follow all specified procedures to properly perform routine job tasks; maintaining other PBX logs; updating staff message board, and delivering messages; preparing check-in packets; filing daily check-outs registration cards; documenting and following up on guest complaints; following up on unanswered wake-up calls; following up on unsuccessful call transfers; transferring relevant PBX information to the next shift; and tracking telephone problems, including their sources and resolution.
  • To monitor the Daily Activity Calendar, message boards, and hotel/department bulletin boards on a daily basis, in order to maintain current awareness of changes in PBX policies and procedures.
  • To follow all specified procedures to complete the PBX packet on a daily basis, including all requested documentation or logs.
  • To understand how to utilize software related to Front Desk operations such as Opera, HotSOS, Zingle, Flock, Alice Saflok and any other necessary software.


Job Requirements

 JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Some telephone experience required. Experience on multi-line telephone system preferred. Must be computer literate and have a minimum typing speed of 30 wpm. Previous hotel experience preferred. Must display knowledge of currently accepted business phone etiquette.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Must be able to handle multiple tasks and be able to prioritize. Strong verbal communications skills, and pleasant telephone voice. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

PHYSICAL DEMANDS: Interactively engaged at telephone switchboard approximately 60-90% of shift, depending upon level of business. Stands/walks approximately 5-10% of shift. Work is repetitious and requires intense focus. May be required to work extended hours during special events or other unusual circumstances. Must be able to work well under pressure. Some lifting.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort is recognized as one of Condé Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel + Leisure’s World’s Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years.

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com                            HR direct line: (949) 376-2764     


Job Details

Entry level
Part-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Resort

Perks

401(K)
Paid Time Off
Tuition Reimbursement
Wellness Programs
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Surf & Sand Resort
Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a
proven leader in the management and operation of golf and resort
properties since 1971. We are located directly on the beachshow more
show more
Address1555 South Coast Highway, Laguna Beach, CA, 92651 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeResort 

People (2)

Cristina SchultzAssistant Director of Human ResourcesCristina Schultz has been with the Surf & Sand Resort’s Human Resources team since 2006. Her education started in her native country of Mexico, where she obtained a Law Degree from the Universidad Autonoma De Guadalajara. Cristina’s Human Resources professional career started in 2000 when she achieved her certificate in Human Resources at California State University, Long Beach. She has worked in HR in various positions such as HR Coordinator, Training Manager and Employment Manager. “Surf & Sand Resort and JC Resorts is my second home. It’s a privilege to work in a beautiful environment with such a wonderful team of professionals.”
Julie DoddDirector of Human ResourcesJulie Dodd has been leading the Human Resources team at Surf & Sand Resort since 2004. She obtained her Bachelor’s degree from Michigan State University in Hospitality Business and has held several positions within the industry; including restaurants, hotels, and private clubs. This diversity allows her to understand the ins and outs of various departments. In 1999, Julie accepted her first Human Resources opportunity and has remained in the HR field ever since. She is personally invested in a service culture where employees are supported and have their own voice. “Hospitality is a hardworking but equally rewarding industry. It’s a pleasure to work for JC Resorts where employees are recognized and appreciated for their efforts. Although our employees are focused on making JC Resorts properties a memorable destination for our guests, I enjoy my focus on making the JC Resorts properties a desirable place to work.”

Culture (1)

Making Memories. Every Guest. Every Time.At Surf & Sand Resort, we expect the best and have a great time doing it. We embrace our employees and value their contributions. We reward and celebrate team members’ successes.
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This property is managed by
JC Resorts