PBX OperatorBeaver Creek LodgeBeaver Creek, CO
A property of: Kessler Collection
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Job Description

JOB SUMMARY
The overall objective and purpose of the Telephone/PBX Operator position are to manage the telephone system in a friendly and proficient manner. The incumbent is responsible for answering and transferring calls, recording messages, and providing hospitable service. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.
CORE RESPONSIBILITIES
  • Primary responsibilities and tasks include, but are not limited to the following:
  • Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
  • Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
  • Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
  • Proficiently screen and transfer calls to the appropriate extension
  • Process and respond to wake-up calls according to the standard operating procedure
  • Record messages legibly and completely. Notify guests of messages.
  • Run daily reports and contingency lists.
  • Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions
  • Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
  • Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner
  • Solve problems proficiently
  • Maintain a neat and organized work area
  • Maintain the integrity of Company proprietary information and protect Company assets
  • Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
  • Maintain complete knowledge and comply with company policies and procedures
  • Maintain neat, clean, and professional appearance according to standards
  • Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
  • Develop and maintain a positive working relationship and support the team to achieve our goals
  • Attend required training and meetings
  • All other duties as assigned, planned or un-planned
KNOWLEDGE, SKILLS, AND ABILITIES
  • To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
  • Ability to perform all tasks at the PBX location and proficiently use job-related software, property management systems, and office equipment
  • Ability to remain calm in various situations, use sound judgment and effectively solve problems
  • Ability to read and interpret documents such as safety rules and procedural manuals
  • Strong written, verbal, and interpersonal skills
  • Comprehensive knowledge of office equipment and property management systems
MINIMUM QUALIFICATIONS
  • Bachelor's degree in Business or related training equivalent - required
  • 1+ year of relevant work experience in similar scope and title - required
  • Experience within luxury brand/markets - required
  • Student or graduate of hotel management - preferred
WORK ENVIRONMENT
  • The work environment/conditions described herein are representative of those that an incumbent may experience.
  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism &
  • collaboration.
  • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
PHYSICAL DEMANDS
  • The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
  • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and sit up to 8 hours on a daily basis.
  • Push, pull, and lift up to 10 lbs.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Requirements

Behaviors

Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Bachelors or better in Business Administration or related field.

Skills

Email Some Knowledge
Microsoft Office Some Knowledge
Helpfulness Advanced
Courteous Advanced
Guest Service Some Knowledge

Job Details

Entry level
Full-time

About this location

class:
Luxury
room Count:
51-100
location Type:
Resort

Values

Consumer Focus
Customer Service
Determination
Excellence
Passion
Teamwork
Wow Factor

Perks

Company Discounts
Dental Benefits
Flexible Work Schedule
Health Insurance Benefits
Job Training
Paid Time Off
Tuition Reimbursement
Vision Benefits
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Beaver Creek Lodge
Looking for a career in hospitality? Beaver Creek Lodge is an all-suite
luxury resort nestled at the foot of Beaver Creek Mountain and voted one
of the best Colorado ski resorts. Explore hotel jobs at the Bshow more
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Address26 Avondale Lane, Beaver Creek, CO, 81620 View map
Property typeHotel 
classLuxury 
room Count51-100 
location TypeResort 

People (2)

We Are BohemianGrand PerformerBohemian isn’t a label. It’s a relentless sense of curiosity. A license to let creativity come out and play. It’s sharing your art side, inviting cultures to connect and finding new ways to appreciate the world. We celebrate originality. And err on the side of unconventional. We inspire guests to challenge plans—to find themselves delightfully distracted by the art that surrounds them or to get lost in the stories each piece holds. We invite them to join us in the kitchen for cooking school, try wine blending, or to taste something new on our menu. We give guest rooms a new soundtrack. And hotel stays a new story. The Bohemian lifestyle invites our guests to wander. To explore what inspires them. And claim what fuels their passion.
Richard KesslerChairman & CEOBack in 1970, Richard Kessler became real estate developer Cecil Day’s right hand man, at just 23 years old, when they both helped found Days Inn of America. He spent the next five years working diligently, leading five estate developments and operational companies which prepared him to become the president and CEO of Days Inn. One year later, he became the chairman at 29 years old and in the 1980s, he opened a separate division dedicated to boutique hotels with a property in Savannah, Georgia and another in Orlando, Florida. The Days Inn chain was sold in 1984 and Kessler introduced his new independent venture, The Kessler Enterprise, Inc., which he still runs today as president and CEO. His main goal at the time was to break into the development of his own boutique hotels. The name “Bohemian” was inspired by the Bohemian Club in California and it provides an experience for guests and visitors to step away from the usual. It invites them to feed into their curiosity by embracing the European Bohemian Lifestyle as an unconventional wandering gypsy with a healthy dose of funky California spirit. This ambience can be felt in each hotel, where guests are encouraged to give into temptation and let their creativity come out to play. In April 2010, the Marriott International Inc., Autograph Collection made its debut with seven Kessler Collection properties. Today, there are a total of 9 properties in The Kessler Collection, including Casa Monica Resort & Spa, St. Augustine, Florida; Grand Bohemian Hotel Orlando, Florida; Bohemian Hotel Celebration, Orlando, Florida; Grand Bohemian Hotel Asheville, North Carolina; Beaver Creek Lodge, Colorado; Bohemian Hotel Savannah Riverfront, Georgia; Mansion on Forsyth Park, Savannah, Georgia; Grand Bohemian Hotel Charleston, South Carolina and Grand Bohemian Hotel Mountain Brook, Alabama. However, the collection is still growing and three new Grand Bohemian properties are coming soon in Charlotte, Atlanta and Greenville.

Culture (2)

We Are Grand PerformersThank you for your interest in The Kessler Collection! www.kesslercareers.com
An Extraordinary StoryFor us, good is not good enough. We practice the art of extraordinary. We create it everyday, with passion, purpose and relentless determination. We call ourselves Grand Performers and while we may not always be center stage, we’re at the heart of every guest experience. We bring some of the industry’s best talent together who deliver professional service warmed with a welcoming smile. Then we add another layer of intuitive service, that you may never even see.
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