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PBX Agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments.
Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events.
Duties include but are not limited to:
Minimum of a High School Diploma (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration.
Previous hotel-related experience desired.
Must be able to speak and understand the primary language used by the guests who visits the hotel.
Must have availability to work multiple shifts.
Possesses a working knowledge of the reservations department.
Knowledge of centralized telephone systems.
Knowledge of personal computers and methods of updating databases.
Excellent communication skills-oral and written.
Excellent Guest service skills.
Must be friendly, flexible, dependable and able to multi-task.
Microsoft office computer skills.
Must be sales minded.
Skills in the operation of telephone equipment.
Skills in dealing diplomatically with the public under stressful conditions.
At this time, Keswick will not sponsor a new applicant for employment authorization for this position.
Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).
|Address||701 Club Drive, Keswick, VA, 22947 View map|