PBX AgentKeswick Hall Keswick, VA
A property of: Keswick Hall
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Job Description

 PBX Agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments.

Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events.

Duties include but are not limited to:

  • Answers incoming calls.
  • Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
  • Places outgoing calls.
  • Receives guest messages and deliver the same to the guest.
  • Logs all wake-up call requests and performs wake-up call services.
  • Provides information about hotel services to guests.
  • Understand the telephone operator board or PBX switchboard operations.
  • Knows what action to take when an emergency call is required.
  • Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
  • Assists in reporting telephone equipment or service complaints and problems.
  • Trains or assists with training new telephone operators in performance of job duties.
  • Open and close telephone functionality on the hotel front office software.
  • Setup conference calls in different locations and time zones.
  • Update directory information on the front office software.
  • Provide relay service for hearing-impaired guests.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures. 
  • Perform other duties as assigned.

Job Requirements

 Minimum of a High School Diploma (or equivalent) and 0-2 years of experience.  However, a combination of experience and/or education will be taken into consideration.  

Previous hotel-related experience desired.

Must be able to speak and understand the primary language used by the guests who visits the hotel.

Must have availability to work multiple shifts. 

Possesses a working knowledge of the reservations department.

Knowledge of centralized telephone systems. 

Knowledge of personal computers and methods of updating databases.

Excellent communication skills-oral and written. 

Excellent Guest service skills. 

Must be friendly, flexible, dependable and able to multi-task. 

Microsoft office computer skills. 

Must be sales minded.

Skills in the operation of telephone equipment. 

Skills in dealing diplomatically with the public under stressful conditions.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. 

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

Job Details

Mid level
Full-time
Hourly ($15 - $15)

About this location

class:
Luxury
room Count:
51-100
location Type:
Suburban
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Keswick Hall
Keswick is a luxury brand and sophisticated destination for discerning
travelers. The needs of our guests and members, are in the forefront of
everything we do. We strive to provide personal experienceshow more
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Address701 Club Drive, Keswick, VA, 22947 View map
Property typeHotel 
classLuxury 
room Count51-100 
location TypeSuburban 
Company Logo
This property is managed by
Keswick Hall