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Part Time Overnight Reservation AgentFairmont Scottsdale PrincessScottsdale, AZ
A franchise of: AccorPosted 2 weeks ago

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SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Part Time Overnight Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

What's in it for you:
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Career development and growth with national and international opportunities
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RIISE

What you will be doing:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
  • Processing all external and internal calls by redirecting calls or directly assisting the caller
  • Answer email and KIPSU inquiries in a timely manner
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
  • Maintaining accurate records of guest calls to maintain data integrity
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Liaise with Sales and other departments as required
  • Understanding of the hotel's emergency procedures and dispatching as required
  • Follow all safety policies
  • Other duties as assigned

Your experience and skills include:
  • Proficient in the English language (verbal & written), second language is an asset
  • Previous customer related experience an asset
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Computer literate in Microsoft Window applications required
  • Prior experience working with Opera or a related system an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Flexibility to work weekends and holidays as needed
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Job Requirements

See Job Description

Job Details

Entry level
Part-time

About this location

class:
Luxury
room Count:
501-1000
location Type:
Suburban

Values

Innovation
Passion
Respect
Sustainability
Trust

Perks

401(K)
401(K)
401(K) Matching
Company Discounts
Company Outings
Discounted Staff Meals
Health Insurance Benefits
Hotel Discounts
Paid Sick Days
Travel Perks
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Fairmont Scottsdale Princess
We are thrilled to embark on an exciting new chapter as our luxury brand
and unrivaled collection of iconic hotels join AccorHotels Group, one of
the world’s largest global hotel companies. Together, as a glshow more
show more
Address7575 East Princess Dr., Scottsdale, AZ, 85255 View map
Property typeHotel 
classLuxury 
room Count501-1000 
location TypeSuburban 

People (1)

Sébastien BazinChairman and CEOAfter five years working in several financial positions in New York, San Francisco and London, Sébastien Bazin was appointed CEO of Hottinguer Rivaud Finances, an investment bank, in 1990, and then CEO of L’Immobilière Hôtelière, a hotel developer in France, in 1992. In 1997, he moved to Colony Capital, a private real estate investment firm, to head up its European branch and lead several acquisitions, principally in the hospitality sector (Générale des Eaux, Club Méditerranée, Lucien Barrière, Fairmont & Raffles, Buffalo Grill, Château Lascombes, Stadia Consulting and others). He joined Accor’s Board of Directors in 2005 and, via Colony Capital, became a Paris Saint-Germain shareholder in 2006 and the club’s Chairman in 2009. In August 2013, he resigned from his duties at Colony Capital and was appointed Chairman and CEO of Accor. Sébastien has been Chairman of the Théâtre du Châtelet’s Board of Directors since 2015 (and a Board member since 2013), is Vice-Chairman of the Gustave Roussy Foundation’s Supervisory Board, and has been a member of GE’s Board of Directors since 2016.

Culture (5)

Explore Limitless PossibilitiesWe’re so much more than hotels - we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 30 + hotel brands, restaurants, nightclubs, spas, co- working spaces, and tech start-ups. Have a passion or want to change your passion? Challenge yourself and switch between jobs, brands, and career paths
Grow, Learn & EnjoyJoin the world’s leading school for lifestyle and hospitality. Acquire new expertise and enjoy life long learning, with courses tailored to your career and interest. Work isn’ t work if its something you love so join us and you join a community. Live your best life and explore the world with our special employee benefits.
Work With PurposeCaring for others is our superpower! We create memories that stay, connect people and cultures, and make the world that much smaller, everyday. Want to give back? Roll up your sleeves and change the world for good, with industry- leading programs to protect our planet and act as social elevators for our communities
Come As You AreWe believe in strength in unity, and power in diversity. What that means is a culture of inclusion that welcomes everyone, regardless of race, gender, background, or… anything really! Add your voice to 120 cultures and counting. So come as you as you are, and dare to be who you want.
Be LimitlessDo what you love. Care for the world. Dare to challenge the status quo!
Company Logo
This property is a franchise of
Accor