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PART-TIME AM/PM Food Server/Busser- El PasoEmbassy Suites by Hilton El PasoEl Paso, TX
A property of: Spire Hospitality, LLC
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Job Description

Embassy Suites Hotel by Hilton El Paso, TX is searching for an experienced server/busser who is outgoing, professional yet friendly and who is dedicated to customer service. As a server/bartender, you will serve our customers while providing courteous, professional, efficient service and ensuring customer satisfaction.

As a part of our mission, we are people-centric and performance-minded. EMBASSY SUITES HOTEL by HILTON El Paso, TX and Spire Hospitality pride ourselves on supporting, encouraging and coaching our fellow Team members to provide outstanding Guest care and satisfaction-and we would like you to become part of our Team. With Spire Hospitality, your success is our primary mission.

  • Check Room Service for proper set up
  • Do all necessary set-up side work as per side work schedule
  • Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the Room Service menu in a direct, concise way. Know the Use Records
  • Use suggestive selling techniques
  • Check Micros machines to make sure they are set to the proper menu
  • Set up orders and deliver to rooms within the standards
  • Complete knowledge of service standards for beer, liquor and wine
  • Follow procedures in taking guest's order
  • Check food before delivery it to guest room to ascertain that appearance, temperature and portions are correct
  • Follow proper tray set up for special delivery such as VIP
  • Report any problems that may occur with service or a guest complaint to management
  • Have complete knowledge of daily hotel events and hours of operation.
  • Promptly return check and payment to cashier
  • Call back to guest after 5-10 minutes to see if meal is satisfactory
  • Maintain good telephone techniques
  • Have complete knowledge of micros system. No voids or deletes without management's written approval
  • Accurately and efficiently fill out reports, vouchers, forms, etc., to document daily transactions and provide accounting with necessary shift information
  • Maintain a clean and appealing facility in compliance with health code and safety standards
  • Prepare for the next shift by restocking adequate items in each shelf
  • Promptly retrieve soiled dishes from hallways and guest rooms as needed
  • Declare tips according to IRS standards
  • Be familiar with hotel facilities and their location and hours of operation or where direct guest to find this information. Know directions to get to hotel
  • Provide positive, professional guest contact. Answer guest's questions and solve guest's problems and complaints promptly. Make guest feel welcomed
  • Assure that sufficient supplies of necessary service are available to maintain adequate stock (coffee cups, lids, napkins, sugar, silverware, etc.)
  • Ensure that proper communications take place between Cook, Cashier and management
  • Clean and break trays in dish area, taking care not to break or chip dishware

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster ( ) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (\_formattedESQA508c.pdf )

Job Requirements

Licenses or certificates:
  • Ability to obtain any government required license or certificate including alcohol servers' certification/Food handlers certification. CPR Certification and/or First Aid Training is a plus.
  • Must be flexible enough to work any shifts including evenings, weekends and holidays

  • Previous experience preferred in hospitality business

  • Able to communicate accurately and effectively in verbal and written form with guests and employees so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.

  • Basic mathematics skill required
  • Use arithmetic accurately to calculate checks and collect payment

  • Memorize the menu, specials of the day and special promotions
  • Accurate short term memory

Job Details

Entry level

About this location

room Count:
location Type:


Customer Service


Dental Benefits
Disability Insurance
Family Medical Leave
Flexible Spending Account (FSA)
Health Insurance Benefits
Hotel Discounts
Job Training
Legal Consultations
Life Insurance
Paid Holidays
Paid Time Off
Parental Leave
Vision Benefits
Wellness Programs
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Embassy Suites by Hilton El Paso
Advance your hotel career at the Embassy Suites by Hilton El Paso, TX.
This hotel offers on-site dining, spacious guestrooms, and beautiful event
space. If you are a hospitality professional, we encourage to show more
show more
Address6100 Gateway Boulevard East, El Paso, TX, 79905 View map
Property typeHotel 
room Count101-250 
location TypeAirport 

People (5)

Barbara DoucetVP of Human ResourcesBarbara Doucet joined Spire Hospitality as our VP of Human Resources. Barbara spent the last 11 ½ years at Omni, starting at the hotel level before being promoted to regional and corporate positions, culminating to her current role as VP of HR supporting well over 50 upscale full-service hotels and corporate. Barbara and her team will continue to have an intense focus on team member support, culture, recruiting, retention and employee development and will work closely with the hotel teams to support our future growth.
Bill DeforrestVice ChairmanBill DeForrest’s hotel experience began with entry-level associate positions then moved to general manager, regional director of operations, vice president of hospitality management and vice president of sales and marketing. He joined Lane Hospitality, now Spire Hospitality, as senior vice president of development in 1996 and was promoted to President & CEO in 2000. After more than 20 years leading what is today Spire Hospitality, DeForrest serves as the Vice Chairman of the company. Under Bill’s leadership, Spire Hospitality established itself as one of the leading and most respected hotel management companies, and Bill continues to be involved in its growth in the Vice Chairman role. DeForrest earned an MBA from the University of Denver and has served on numerous boards, state hotel associations, industry leadership groups and charitable foundations, including The Summit Foundation, Utah Hotel & Lodging Association and local resort association boards. He currently serves on IHG Owners Association board of directors and was previously chairman of the association. DeForrest led more than 6,000 members of IHG Owners Association as global chairman in 2011.
Bill KeatingExecutive Vice President & Chief Financial Officer30+ years of experience in strategic planning, finance, real estate development and operations. Responsible for the development of office, residential, retail and mixed-use projects. Prior to Spire Hospitality, Keating worked extensively in acquisition activities for Lane Industries and its subsidiaries, overseeing more than 25 acquisitions in the hospitality, radio broadcasting and security service industries.
Dawna ComeauxSenior Vice President25+ years in the hospitality industry, representing all major hotel brands, including 260 hotels across 45 states with more than 8,000 employees Prior to joining Spire Hospitality, Comeaux led the sales, revenue management and operation teams of one of the largest third-party hospitality management companies, Pillar Hotels and Resorts Previously, Comeaux held the Senior Vice President of Sales and Senior Vice President of Operations role for Archon Hospitality and was an Area Director of Operations for Prism Hotels
Chris RussellChief Executive OfficerIndustry veteran overseeing a diverse portfolio of assets from Marriott, Hilton, IHG and independent hotels. Previously led Archon Hospitality, the in-house hotel management company for a Goldman Sachs subsidiary. Archon sold in 2011 and the business was rebranded Pillar Hotels & Resorts where Russell remained President/CEO managing over $2 billion of assets consisting of 260 hotels in 45 states with 8,000 employees. Pillar Hotels & Resorts sold to Aimbridge Hospitality in 2016 and subsequently joined Spire in 2018.

Culture (6)

We love having fun!
Celebrating Success
People • Purpose • Passion
National Wear Red Day in honor of Women's Heart Health
We love to give back to our communities: A Bed for Every ChildThe hotel partnered with A Bed for Every Child to build and donate beds for children without. We were thrilled to be able to participate in this very worthy cause.
We celebrate people. We celebrate culture.Join the family at Spire and experience the difference. Happy #nationaluglysweaterday from our holiday heaven to yours.
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Spire Hospitality, LLC