Stay informed in your job search
Click 'Allow' for important updates
Overnight Call Center Agent - Full Time (Property Based) - Waldorf Astoria Monarch Beach RWaldorf Astoria Monarch Beach Resort & ClubDana Point, CA
A property of: Hilton
This Job Post is no longer active

In less than 2 minutes, get your
Personal Score for every job

SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

JOB DESCRIPTION

As a reservations call center agent you will have the opportunity to provide elite customer service in our 5 Star Resort on our high energy team.

JOB REQUIREMENTS
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computer skills.
  • Ability to be persuasive with telephone sales skills.
  • General knowledge of city and its attractions.
  • Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Prior hotel or customer service experience preferred but not required


JOB RESPONSIBILITIES

    • Provides assistance all guests over the phone and/or other communication platforms (Kipsu, Email, etc.).
      • Directs outside callers to correct departments that can assist with their specified inquiry.
      • Communicate guest requests to housekeeping, bell, valet, engineering and other departments via HotSos, Teams, Phone and Radio (when needed).
      • Providing support to Accounting by sending guest folios and assisting rate disputes.
    • Provides assistance with reservations to guests looking into dining options at the resort.
      • Will be able to discuss all outlets hours of operation, menus, general pricing and specific items in each outlet.
      • Will have individual dining conversion goals. Will have department abandonment & speed of answer goals.
      • Will be responsible for producing rolling 10 Day dining cover report.
    • Will provide assistance and coverage for Front Desk Overnight when necessary
      • Check guests in / out
      • Understand room types, hotel locations and room allocation rules.
      • Assist with guest questions and needs
    • Will be held to Forbes/Aspire/AAA standards.

Job Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veteran

Job Details

Entry level
Full-time

Values

Hospitality
Integrity
Leadership
Now
Ownership
Teamwork

Perks

401(K)
401(K) Matching
Adoption Assistance
Casual Attire
Commuter Benefits
Company Discounts
Company Outings
Counseling
Dental Benefits
Disability Insurance
Employee Stock Purchase Plan
Family Medical Leave
Fitness Subsidies
Flexible Spending Account (FSA)
Flexible Work Schedule
Gender Reassignment Coverage
Health Insurance Benefits
Job Training
Legal Consultations
Life Insurance
Onsite Gym
Paid Holidays
Paid Sick Days
Paid Time Off
Similar Jobs: 181

Similar Jobs: 181

Waldorf Astoria Monarch Beach Resort & Club
Overnight Call Center Agent - Full Time (Property Based) - Waldorf Astoria Monarch Beach R  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
1 week ago
Waldorf Astoria Monarch Beach Resort & Club
Restaurant Sales Manager - Waldorf Astoria, Monarch Beach Resort  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
2 weeks ago
Waldorf Astoria Monarch Beach Resort & Club
Purchasing Manager - Waldorf Astoria Monarch Beach Resort & Club  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
1 week ago
Waldorf Astoria Monarch Beach Resort & Club
Director of Front Office Operations - Waldorf Astoria Monarch Beach  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
1 week ago
Waldorf Astoria Monarch Beach Resort & Club
Director of Marketing, Waldorf Astoria Monarch Beach  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
1 week ago
Waldorf Astoria Monarch Beach Resort & Club
Kid's Club Attendant - Part Time - Recreation Activities  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
6 days ago
Waldorf Astoria Monarch Beach Resort & Club
Reservations Manager - Waldorf Astoria Monarch Beach Resort  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
3 days ago
Waldorf Astoria Monarch Beach Resort & Club
Cook II - Full Time - Aveo Kitchen - Waldorf Astoria Monarch Beach ** SIGN ON BONUS $1000  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
3 days ago
Waldorf Astoria Monarch Beach Resort & Club
Assistant Food and Beverage Manager - Monarch Bay Beach Club  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
2 weeks ago
Waldorf Astoria Monarch Beach Resort & Club
Fitness Attendant - Part Time - Spa Department  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
5 days ago
See more similar jobs
Waldorf Astoria Monarch Beach Resort & Club
show more
Address1 Monarch Bay Drive, Dana Point, CA, 92629 View map

Culture (3)

Hilton Hotel Team Members Share Career Path Stories, Early Career AdviceWith thousands of opportunities on Team Hilton across the globe, Hilton empowers life-long learning, encouraging our Team Members to find their passion and create their own unique career journeys. Here, Team Members at our U.S. hotel properties share their career paths and advice to those just beginning their own careers in hospitality. Read more here: https://jobs.hilton.com/us/en/blogarticle/hilton-hotel-team-members-share-career-path-stories-early-career-advice
Hilton Ranked #1 on DiversityInc’s Top 50 Companies for Diversity ListHilton has been recognized for its commitment to diversity and inclusion by DiversityInc, placing #1 on the 2021 Top 50 Companies for Diversity list. This award marks the company’s seventh consecutive year on the list, which highlights the nation’s top companies that hire, develop, retain and promote a broadly diverse workforce. Hilton recently announced its plans to increase gender and ethnic diversity in leadership roles, with a focus on the future.
Hilton Named #1 Best Big Company to Work For, #3 Best Company to Work For in USAmid one of the most challenging times in the history of the hospitality industry, Hilton has been recognized for its exceptional – and resilient – workplace culture. Great Place to Work and Fortune named Hilton #1 on the 2021 Best Big Companies to Work For® list and #3 on the 2021 Best Companies to Work For® list in the U.S. Hilton is the highest ranked hospitality company to appear on both lists, especially notable given the significant impact the pandemic has had on the travel industry.
Company Logo
This property is managed by
Hilton