Stay informed in your job search
Click 'Allow' for important updates
Operations ManagerJames New York - NomadNew York, NY
A property of: Highgate Hotels
This Job Post is no longer active

In less than 2 minutes, get your
Personal Score for every job

SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

The James New York - NoMad offers 'urban explorers' a calm and cool experience in NYC. Situated on the corner of 29th Street and Madison Avenue, the 337-room luxury boutique hotel is in the heart of Manhattan's desirable NoMad neighborhood. The hotel boasts a modern yet classic design, acclaimed signature restaurant Scarpetta, cocktail lounge The Seville , and creative programming.

Overview

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

Responsibilities

  • Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering)
  • Provide strong lobby presence to assist front desk agents and guest
  • Provide all aspects of shift coverage in F&B operations as needed
  • Balance the hotel room type inventory
  • Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)
  • Monitor and action Nor 1 upsell program
  • Handle guest's special requests and customer complaints during shift.
  • Perform all other front desk duties and responsibilities.
  • Investigate and handle complaints, disturbances, emergencies, etc. during shift
  • Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed
  • Coach, train, counsel hourly associates and administer discipline as needed
  • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
  • Prepare, copy, and distribute reports as required.
  • Handle special guest requests.
  • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.

Job Requirements

Qualifications

  • At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
  • Previous supervisory responsibilities
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Long hours sometimes required.
  • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by manager

For California Applicants Only

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Job Details

Mid level
Full-time

About this location

class:
Luxury
room Count:
101-250
location Type:
Urban

Values

Belonging
Greatness
Growth
Innovation
Leadership
Pioneering
Trust
Similar Jobs: 339

Similar Jobs: 339

PM Club Operations Manager  
The University Club - NYC
New York, NY
2 weeks ago
Rooms Operations Manager  
The Time New York by Dream Hotel Group
New York, NY
4 weeks ago
Operations Manager  
Residence Inn World Trade Center
New York, NY
2 weeks ago
Operations Manager  
Modernhaus Soho
New York, NY
3 weeks ago
Operations Manager  
Modernhaus Soho
New York, NY
4 days ago
Overnight Operations Manager  
James New York - Nomad
New York, NY
2 days ago
Overnight Operations Manager  
The Michelangelo
New York, NY
1 week ago
Operations Manager  
Courtyard By Marriott New York Manhattan/Fifth Avenue
New York, NY
2 weeks ago
Operations Manager  
Royalton Park Avenue
New York, NY
3 weeks ago
Operations Manager  
Element New York Times Square West
New York, NY
3 weeks ago
See more similar jobs
James New York - Nomad
James New York - Nomadshow more
Address22 East 29th Street, New York, NY, 10016 View map
Property typeHotel 
classLuxury 
room Count101-250 
location TypeUrban 

Culture (3)

Aga Khan FoundationThe Aga Khan Foundation brings together human, financial and technical resources to address some of the challenges faced by the poorest and most marginalized communities in the world. Special emphasis is placed on investing in human potential, expanding opportunity and improving the overall quality of life, especially for women and girls.
Save the ChildrenSave the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Sustainability EffortsHighgate and its portfolio of properties are committed to incorporating environmentally friendly initiatives into our day-to-day activities. As part of our continued sustainability efforts we are proud to support Clean the World® in promoting waste reduction programs through the recycling of soap and bottled bath amenities — helping to protect the environment, preserve natural resources, and reduce costs.
Company Logo
This property is managed by
Highgate Hotels