Night ManagerRadisson Blu AnaheimAnaheim, CA
A property of: Radisson Hotel Group Americas Posted 3 weeks ago

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Job Description



With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team's talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!

As Night Manager, you are the first point of contact for dealing with any general management related inquiries that arise within the hotel. The position predominately involves face-to-face contact with guests and represents senior-level hotel management in their absence. It is also the management contact point for any hotel operational issues that arise that cannot be resolved by the department.

Specifically, the Night Manager will perform the following tasks at the highest level of service.
  • Be visible in the hotel lobby and other public areas, particularly during busy times
  • Monitor the activities of the entire hotel by conducting a periodic walk through of the property
  • Ensure that all guest complaints are handled promptly and completely
  • Complete and submit nightly manager on duty report after shift is completed
  • Ensure the F&B operation is adequately staffed and following proper procedures
  • Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly
  • Offer current knowledge on all hotel products, services, policies, and emergency procedures
  • Monitor guest satisfaction reports and implement actions to improve results
  • Handle any management issues or emergencies that arise, record them as required, and remediate as required
  • Manage room inventory to ensure proper room types are assigned and maximize our rate strategies


Position Requirements:

A Night Manager is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • Current knowledge (proof of valid qualifications required) of health, safety, and security procedures
  • Calm, efficient, and the ability to work well under pressure
  • Excellent inter-personal and communication skills
  • Proficiency with Microsoft Word, Excel, and Outlook computer programs
  • A passion for delivering exceptional levels of guest service


We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.

Job Requirements

Please see job description.

Job Details

Mid level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban
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Radisson Blu Anaheim
Radisson Hotel Group is a leading hospitality company serving as a true
host and best partner to guests, owners, business partners and talent.
Our eight unique hotel brands offer award-winning and excshow more
show more
Address1601 South Anaheim Boulevard, Anaheim, CA, 92805 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 

People (1)

Jim AldermanChief Executive Officer: Jim Alderman is the Chief Executive Officer, Americas for Radisson Hotel Group and is based in the company’s U.S. headquarters in Minnetonka, Minn. Alderman is responsible for the corporate offices and more than 680 hotels in the company’s portfolio throughout the Americas. He is also a member of the U.S. Board of Directors for Radisson Hotel Group. With more than 34 years of experience in hospitality real estate, Alderman has an extensive background in hotel and restaurant development, private equity fund investment, management contracts, franchises, public/private partnerships and investor relations. He most recently, he served as Executive Vice President for Extended Stay America (ESA), where he was instrumental in driving the company’s franchising strategy. In just 18 months, he took ESA from zero to 150 franchise deals. He was responsible for their next-generation product through new construction and franchise sales, and asset management of existing real estate portfolio, as well as acquisitions/disposition, and future redevelopment. Alderman joined ESA from Kimpton Hotels where he was the Chief Development Officer. Prior to joining Kimpton, he held various senior leadership positions with Wyndham, Starwood Capital, IHG and Ernst & Young. Throughout his career, Alderman has been involved in the acquisition, development, joint venture, and financing of over $15 billion of hotel real estate projects globally. He has helped guide the strategy and branding of hundreds of hotel projects from limited service and extended stay to independent boutiques and ultra-luxury properties with branded residential components.

Culture (2)

CULTURE & BELIEFSAt the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who we are at the core. We help to ensure our success by aligning our 95,000 global team members around our core beliefs
DIVERSITY & INCLUSIONAt Radisson Hotel Group we believe success starts from inside our organization with our greatest asset: our talent. One of our core cultural beliefs, “We are Many Minds with One Mindset” is based on our respect for individual differences, life experiences and diverse world views working together to help make memorable experiences for all who walk through our doors. To enable that to happen, we are dedicated to building a global team of employees that reflect the communities where we work and live, and the diversity of the customers we serve. Our guests and our talent deserve an environment where they are valued for who they are. With our workforce driven by voices of people from different backgrounds, personalities and points of view across the global workplace, we strive to create a place where everyone can express their authentic selves, seize opportunities, make decisions and resolve conflicts. Diversity & Inclusion at Radisson Hotel Group brings to life our programs and practices that enhance our Workforce, our Workplace and the Marketplace. We open our arms to you and welcome you to join us in this effort.
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Radisson Hotel Group Americas