Night AuditorHilton Washington DC National MallWashington, DC
A property of: Hilton Washington DC National Mall The WharfPosted 2 weeks ago

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SALARY FIT
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Highly Competitive
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Good Fit
4.0

Job Description

JOB OVERVIEW
To provide our guests with excellent service at the front desk from making the reservation to departure. To respond to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions. Complete the daily Food and Beverage audit following established policies and procedures. Balance all department accounts and posts any remaining charges. Reconciles room and tax audit and post room and tax to all occupied rooms. Balance POS and PMS systems and close the day. Completes reports for management.

Part Time Night Auditor

JOB DUTIES
• Balance all department accounts.
• Reconcile front desk postings and investigate discrepancies.
• Balance Food and Beverage cashiers’ paperwork to Micros report.
• Balance all credit cards to both Micros and OnQ systems.
• Audit room rates and market codes.
• Posts room and tax to all occupied rooms.
• Run “End of Day” reports for both POS and PMS systems. Closes the day.
• Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
• Post charges to individual room or master account.
• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process.
• Process accounts of departing guests.
• Resolve guest problems and complaints.
• Receive advance deposits at the desk for future reservations and process as per policy.
• Adhere to guest safe deposit box procedures.
• Adhere to policies regarding handling of employee’s cash bank.
• Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
• Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
• Post charges to individual room or master account.
• Complete tasks on daily checklist.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.
• Sell Hilton Honors Rewards Program to guests.
• Process mail, messages, faxes and packages.
• Responsible for knowledge of groups and functions in the Hotel on a daily basis.
• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Be a Team Player and encourage the teamwork attitude among staff.
• Attends department and inter-departmental meetings.
• Notify management of any pertinent information related to shift activities.
• Be knowledgeable in all hotel emergency procedures.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Ensures total guest satisfaction.
• Follow supervisor’s instructions and performs other duties as directed or assigned.
• Assist in safety and maintenance by tracking items in HotSos for relevant department
• Receive advance deposits at the desk for future reservations and process as per policy.
• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

Job Requirements

Behaviors

Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

High School or better.

Skills

ONQ Some Knowledge
Detail Oriented Advanced

Experience

Previous Front Desk Agent and Hilton Experience preferred.
1-2 years: Must have 1-2 years night audit or accounting experience in a similar capacity of 23,000 sq. ft. meeting space and 367 rooms.

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban
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Hilton Washington DC National Mall
The Hilton Washington DC National Mall , located in the historic L'Enfant
Plaza, has an unrivaled location near the National Mall, the Smithsonian
Museums, the International Spy Museum, the U.S. Capitol, tshow more
show more
Address960 L'Enfant Plaza Southwest, Washington, DC, 20024 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
Hilton Washington DC National Mall The Wharf