NIGHT AUDITORHershey Entertainment & Resorts Company (HE&R) HeadquartersHershey, PA
A property of: Hershey Entertainment & Resorts Company (HE&R)Posted 3 weeks ago

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Job Description

This position will perform Night Auditor, Front Desk Attendant, and Switchboard Operator responsibilities including greeting, registering and orienting guests to The Hotel Hershey as well as responsible for conducting the nightly audit process.

Job Functions:
  • Greeting guests upon their arrival
  • Registering guests and confirming room rates
  • Providing information about the Hotel and other attractions within the company and the surrounding area
  • Answering telephones / Wake-up calls
  • Handling guest questions and concerns
  • Audit guest room charges
  • Balance nightly credit card transactions
  • Receiving payments on accounts
  • Balancing all daily postings and activities
  • Preparing daily Managers' Report
  • Performing other duties as assigned

Job Requirements

Basic Qualifications:
  • Must be at least 18 years of age or older
  • Minimum of 1 year experience in accounting
  • High School Degree or equivalent
  • Minimum of 1 year experience in guest customer service
  • Must have valid driver's license

Additional Qualifications:
  • Proven guest relations, problem solving and organizational skills
  • Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy
  • Professional image representative of company image

Working Conditions:
  • Physical requirements include standing (up to 100% of the shift), finger dexterity, good hearing, performing detailed work at close distances and communicating verbally.
  • This position is responsible to work a variety of shifts based on operational demand. During the week, shifts will primarily be 11 PM to 7 AM. Weekends and holidays included.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Job Details

Entry level

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Hershey Entertainment & Resorts Company (HE&R) Headquarters
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Address27 West Chocolate Avenue, Hershey, PA, 17033 View map
Property typeOffice 
building TypeCommercial 

People (2)

ANDREW HELMERVICE PRESIDENT, HUMAN RESOURCESAndy was named Vice President, Human Resources in January 2014. Andy began his career with the company in 1984 at Hersheypark and held various positions in the Foods Department at the Park over the next eight years. In 1992, he began his management career as Food Service Personnel Coordinator. Throughout his more than 20-year career with the company, Andy has held a variety of positions, including Manager Compensation/HRIS and Assistant General Manager of the Entertainment Complex. Prior to becoming the company's Vice President, Human Resources, Andy served as Managing Director of Human Resources.
JOHN K. LAWNPRESIDENT & CHIEF EXECUTIVE OFFICERJohn was appointed a Director of the company in June 2017. John was elected Chief Executive Officer in June 2017 after serving as President since September 2016. He previously served as Vice President and Chief Operating Officer and held other leadership positions in the Entertainment division, including Director of Food & Beverage and Assistant General Manager of Hersheypark®. Prior to joining the company, John worked with clients at Yankee Stadium, FedEx Field, and the Men's US Open Championships, as well as at other sporting venues and premier hospitality events throughout the country. John is a member of the Pennsylvania Restaurant & Lodging Association and the International Association of Amusement Parks and Attractions (IAAPA). He serves on the boards of both the Harrisburg Regional Chamber & CREDC and the Pennsylvania Chamber of Business and Industry.

Culture (2)

SweetWhat makes us different makes us sweet.
CORPORATE SOCIAL RESPONSIBILITYHershey Entertainment & Resorts is dedicated to preserving the legacy of our founder, Milton S. Hershey. Mr. Hershey's business practices of more than 100 years ago extended to what business leaders today recognize as the foundations of responsible and sustainable business. He believed that supporting the community and helping those in need were an important part in the success of his business model. Those same beliefs hold true today and are the foundation to everything we do as a company.
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Hershey Entertainment & Resorts Company (HE&R)