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Night AuditCambria Fort Lauderdale, Florida Fort Lauderdale, FL
A property of: Meyer Jabara Hotels
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Job Description

Job Title: Night Auditor/Guest Service Agent
Reports To: General Manager, Assistant General Manager, Front Office Manager

SCOPE:

Accurately balances all hotel income and expenses for 24-hour hotel operating period. Maintains the functional areas of guest registration, telephone operations, and guest reservations overnight to ensure guest satisfaction and maximize hotel profitability.

PRIMARY RESPONSIBILITIES:

  • Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
  • Balances all room revenue and room expenses. Balances all room and tax charges for closing of financial transactions of the day.
  • Answer hotel telephones courteously and efficiently and provides wake-up calls to guest rooms.
  • Maintains a"can do" and a"guests first" attitude at all times.
  • Be familiar and knowledgeable with the operation of the Point-of-Sale system (ALOHA), ChoiceAdvantage PMS, and all front office operating systems.
  • Follow Cambria Suites and Meyer Jabara Hotels operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures, and standards
  • Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
  • Arrives at work in a timely fashion in accordance with the posted schedule.
  • Abides by established uniform guidelines.
  • Attends scheduled training sessions, meetings, and completes all mandatory training as dictated by the brand, Meyer Jabara, and the hotel management.
  • Works as a functional member of the team and is ready and willing to assist with any other department duties within the hotel as directed.


QUALIFICATIONS

Education: Minimum of High School Diploma or equivalent

Experience: Previous hospitality experience required
Previous supervisory experience preferred
Knowledge of accounting principles

Skills: Interpersonal communication skills/ Customer service orientation
Attention to detail and well organized

Good oral and written communication skills in English, bilingual a plus

Computer aptitude, especially Microsoft Excel

Mathematical skills (profit/loss concepts, percentages and variances)

Must have ability to work weekends and holidays

Ability to multi- task

Ability to stay awake during working hours overnight

Ability to lift, pull, or carry items weighing at least 50 pounds

The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Other details
  • Job Family New Jobs
  • Pay Type Hourly

Apply Now

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  • 2231 N Ocean Blvd, Fort Lauderdale, FL 33305, USA

Job Requirements

See Job Description.

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Action-Oriented
Balance
Celebrate
Change Agent
Community
Empowerment
Learning
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Cambria Fort Lauderdale, Florida
The 104-room Cambria Hotel Fort Lauderdale Beach, which will be
located at 2231 N Ocean Blvd., will offer ocean views and convenient
access to The Strip, the city's popular waterfront promenadshow more
show more
Address2231 North Ocean Boulevard, Fort Lauderdale, FL, 33305 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 

People (9)

William A. MeyerChairmanFollowing his graduation from the Wharton School of the University of Pennsylvania, The London School of Economics and Georgetown University Law School, Bill Meyer became a member of the New York and Florida Bars and a specialist in real property law with a New York City law firm. He later became a graduate of Harvard Business School. In 1976, he accepted the position of Vice President, Real Estate and Law, for Servico, Inc., then a small publicly traded hotel company. Over the next 12 years Servico grew to become one of the largest independent hotel companies in the United States with 58 hotels in its portfolio. Before selling his interest and resigning in mid-1988, Mr. Meyer served as Servico's President and Chief Executive Officer. Mr. Meyer is presently Chairman of Meyer Jabara Hotels with offices in Danbury, Connecticut and West Palm Beach, Florida. Its hotel portfolio includes 30 hotels with nearly 5,000 rooms in 12 states. The hotels range in size from 38 rooms to 500 rooms and are operated under licenses from Marriott, Hilton, Sheraton, Intercontinental, Hyatt and Choice.
Richard JabaraCEORichard Jabara is a second generation hotelier and has been active for 40 years in the development and management of hotels. A graduate of the University of Denver Hotel School, he is experienced in the turnaround of distressed properties and all facets of hotel development, including site location, construction and major renovations. Based in Danbury, CT, Richard is President and CEO of Meyer Jabara Hotels which operates 24 hotels under licenses from Marriott, Hilton, Hyatt, Sheraton and Holiday Inns. His involvement in the daily management of these hotels includes annual planning, development of senior and on-site management and enhancing operational excellence. Under his leadership Meyer Jabara Hotels has won awards for excellence from five different franchisors. He believes in the principles of non-directive management, leadership and learning. He has embraced and brought to Meyer Jabara Hotels the Journey Management System developed by well known management consultant and author Dr. James Belasco. Richard has been active in industry committees for many years. He has been involved with the Hotel-Motel Association of New York City and was a member of the Ad Hoc Committee which negotiated the union contracts for 250 New York City hotels. He is past Chairman of the Owners' Association of Six Continents Hotels and Resorts, franchisor of Inter-Continental, Crowne Plaza, Holiday Inn and Staybridge Suites hotels. Richard brings his extensive business experience to various other organizations. He is currently the President of the Parish Council at his church and a member of the Board of Directors of Danbury Hospital. He is also one of the founders and supporters of Dream Come True, a regional charity that directs their efforts in helping terminally ill children and their families.
Denise MaiaticoVice President Lehigh Valley
Justin JabaraPresident
Rick OdorisioSr. Vice President
Ron AntonucciSr. VP of Operations
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Meyer Jabara Hotels