Marketing Operations CoordinatorSage Hospitality HeadquartersDenver, CO
A property of: Sage Hospitality Group
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Job Description

Why us?

Sage Hospitality Group is set to hire a Marketing Operations Coordinator.

Flexible and remote work are possible with this position, but it will be based out of our Denver office with the expectation to come in as needed.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

The Marketing Operations Coordinator is responsible for SRC's demand-generation platforms, including online ordering, reservations, private dining sales, menu management, guest-facing digital profiles and restaurant websites. Oversees the set-up and maintenance of up-to-date content and assists restaurant property teams with all needs related to these platforms. Responsible for marketing campaigns for online ordering channels in collaboration with and under the guidance of the VP of Marketing. Assists with restaurant website updates to promote current happenings, hours of operations and menu changes. In conjunction with the marketing team, ensures proper use of marketing tracking links throughout digital channels. The ideal candidate is someone who is highly organized, tech-savvy and has the ability to learn new systems quickly. They thrive in a fast-paced environment and are comfortable with the art of the pivot. They can manage multiple competing priorities and effectively prioritize workload. Must be able to write well, with proper spelling and grammar, and ensure content is on brand and in voice. This position will also be expected to provide regular reporting and related insights from their demand-generation channel portfolio.

Responsibilities

  • Oversee the set-up and continued maintenance of up-to-date content on demand-generation channels including but not limited to bbot, OpenTable, Tock, TripleSeat, Google My Business, Yelp, TripAdvisor, SevenRooms and Bento Box, as well the maintenance of up-to-date menu content via SinglePlatform.
  • Work with restaurant teams and VP of Marketing to develop dedicated digital and email marketing, re-marketing and loyalty campaigns for SRC's online ordering channels and reservations platforms, leading to channel growth, new guest acquisition and guest loyalty.
  • Work with restaurant teams to ensure proper configuration of reservation platforms and private dining sales tools, including collaborating with IT teams to ensure floorplans match between SRC tools and POS.
  • Assist with restaurant website updates (no HTML knowledge required) to promote restaurant happenings and maintain up-to-date hours of operations and menus.
  • Maintain up-to-date content, visual assets, brand presence and integrity across all channels, including online review properties (e.g., Yelp, Google, TripAdvisor, OpenTable, etc.) and listing sites.
  • Assist with responding to reviews and assigning review responses to property teams.
  • Assist property teams with digital and email marketing campaigns specific to the private dining sales channel.
  • Oversee paid digital advertising on demand-generation channels.
  • In partnership with IT team and VP of Marketing, ensure integrity of integrations between systems.
  • Ensure consistency of storytelling and brand messaging across all channels and email marketing campaigns, as well as consistency of tracking across all digital content and outbound links.
  • Work with VP of Marketing to benchmark, measure, track and analyze the performance of demand-generation channels, content and campaigns/digital marketing initiatives. Use this reporting to drive improved content, marketing initiatives and decisions. Ensure insights and learnings lead to measurable actions.
  • Stay up to date with the latest trends and best practices in the restaurant digital space, including online ordering, online marketing and measurement. Communicate trends to restaurant teams and optimize strategy to incorporate those trends.
  • Set ambitious growth, engagement and web traffic goals on all platforms and hold properties and agencies accountable to those goals.
  • Create processes and procedures to ensure effective planning and utilization of time and resources.
  • Work with VP of Marketing and properties to define their messaging and content priorities on each channel to ensure alignment with brand identity and property positioning.
  • Act as administrator of these platforms and manage property access as needed.
  • Work with marketing team to advise and collaborate on integrated marketing strategies.

Job Requirements

Qualifications

Education/Formal Training

A four-year college degree or equivalent education/experience

Experience
  • Required to have a minimum of 3-4 years of experience in a marketing position.
  • Hospitality experience preferred.
  • Experience in Restaurant operations preferred.


Knowledge/Skills
  • Strong interpersonal, verbal and written communication skills
  • Excellent comprehension and literacy required to read letters, help prepare contracts and proposals
  • Ability to negotiate effectively
  • Excellent attention to detail and multi-tasking skills
  • Professional appearance and manner
  • Computer literacy, specifically MS Word for Windows


Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.


Environment

Office, hotel, and restaurant environment

Job Details

Mid level
Full-time

About this location

floors:
0-10
class:
A
building Type:
Commercial

Values

Community
Integrity
Leadership
Personal Growth

Perks

401(K)
401(K) Matching
Company Discounts
Dental Benefits
Family Medical Leave
Health Insurance Benefits
Hotel Discounts
Job Training
Paid Sick Days
Paid Time Off
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Yesterday
Sage Hospitality Headquarters
show more
Address1575 Welton Street, Denver, CO, 80202 View map
Property typeOffice 
floors0-10 
class
building TypeCommercial 

People (6)

Thelma RockholdSenior Vice President, Sage Hotel Management“Always treat your employees exactly as you want them to treat your best customers.” – Stephen R. Covey
Daniel del OlmoPresident, Sage Hotel Management"It always seems impossible until it’s done." - Nelson Mandela
Matt SchwartzSenior Vice President and Chief Technology OfficerMatt Schwartz currently serves as Senior Vice President and Chief Technology Officer at Sage Hospitality. In this capacity, Matt has responsibility for all aspects of IT including applications, infrastructure, business intelligence, project management and security for the entire company. Matt spends most days thwarting cyber attacks, enhancing Sage’s CRM database, and moving as much as possible to the Cloud. Prior to joining Sage, Matt served as the VP of Digital Solutions at Intrawest where he deployed a cloud-based Central Reservation System (CRS) to all of Intrawest’s resort properties including Winter Park and Steamboat. Prior to Intrawest, Matt held various leadership positions in IT and Finance at PetSmart and Staples. Matt has a strong passion for technology, starting his career as a “coder” of HTML and SQL. Matt earned a B.S. with Honors from Cornell University and an M.B.A from MIT’s Sloan School of Management.
Jason AltbergerChief Investment OfficerJason Altberger is Sage Hospitality’s Chief Investment Officer and leads Sage’s continued growth in the real estate investment market, targeting urban lifestyle hotels and developments that align with the company’s vision within the United States. Jason joins Sage after 18 years at real estate private equity firm DLJ Real Estate Capital Partners where he spent the final eight years of his tenure as Managing Director. In this role, he was responsible for a range of assets and investment opportunities and served as an investment committee member for both the US and China funds. He held previous positions with real estate merchant bank Cheslock, Bakker & Associates and the New York office of accounting firm Price Waterhouse. Jason received his undergraduate degree from Georgetown University, magna cum laude, and an MBA from The Wharton School of Business with highest distinction. He is also a licensed CPA, he is an avid runner and serves on the board of a charter school in New Jersey.
Zack NeumeyerChairmanZachary T. Neumeyer is a businessman and civic leader. He is the Chairman of Sage Hospitality and is the Vice Chair of Mobile Accord. He is or has been an investor and board member of companies in the technology, communications, manufacturing, senior housing, banking and service industries. He also works on K-12 education reform in Colorado and nationally. Zack’s civic focus is ensuring that every child in America can fulfill their potential. He works through many organizations focused on making our education system work. These include Board Chair of America Succeeds, Board Member of Colorado Succeeds and Teach For America Colorado. He believes that developing superb leadership is essential to improving our cities, states and country. Zack is a graduate of Cornell University—along with many others at Sage, who also refuse to disclose their graduation year. Continuing in his passion for education, he has taught or lectured at Cornell University, University of Colorado, Harvard University and The University of Denver.
Walter IsenbergCo-Founder, President & Chief Executive Officer Sage Hospitality Group"The future belongs to those who believe in the beauty of their dreams." – Eleanor Roosevelt

Culture (3)

COMMUNITY CITIZENSHIPGiving back to our communities isn’t just a nice talking point. At Sage, it’s a way of life. Our associates are constantly encouraged to find better ways to take care of the places where we live, work and play. We want to make sure it’s never about us—it’s about doing all we can for the greater good.
LEADERSHIP DEVELOPMENTWe believe leaders should be disruptors because that’s how change occurs. Sage is always looking for ‘A’ players—the leaders of leaders. We empower our leaders with a perfect balance of robust growth opportunities, efficient task force management and chances for personal fulfillment. We never forget that the best leaders are people focused first.
PERSONAL & PROFESSIONAL GROWTHAchieving personal and professional growth is one of our values at Sage Hospitality. We believe it’s not just about the work you do, but it’s about who you are. We know your job isn’t your life. That’s why we support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes—both personally and professionally.
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