Lead Resident Concierge - 1st shiftValet LivingAtlanta, GA
A property of: Valet Living
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Job Description

Grow as We Grow and Take Your Career to New Heights!

Do you have a knack for providing top-level customer service? Do you go the extra mile to ensure satisfaction for clients and guests? If so, this just might be the right opportunity for you!

As a Lead Resident Concierge, you will coordinate and provide amenity services to residents of our client communities. You will work directly with residents, community managers, and home valets to coordinate service schedules and ensure that exemplary customer service is being provided. Amenity services includes pet walking, package delivery, doorstep garbage collection, and dry-cleaning pickup and delivery. Along with the normal Resident Concierge duties, you will also have elevated duties that require additional partnership with the District Manager and the clients.

Pay: $15.00 per hour

Work Schedule: 1st shift: Must be flexible to work a schedule within our hours of ​operation which operates 7 days a week and within the hours of 7:00am-3:00pm

Lead Concierge Essential Duties:
  • Participate in daily stand-up meetings with clients – during these meetings; the Lead Resident Concierge will need to take notes and communicate client feedback to District Manager and provide highlights to other Concierge
  • Assist with onboarding and training of new associates
  • Provide job shadowing training for new associates
  • Act as a subject matter expert within the Resident Concierge role
  • Act as a first point of contact for other Resident Concierge regarding certain inquiries
  • Partner with District Manager to provide feedback on how to improve day-to-day duties and/or processes
  • Complete quality checks and/or audits as directed by the District Manager
  • Assist with minor quality client and resident complaints and/or questions
  • Assist with learning initiatives that foster an environment for continuous growth, development, and creative out-of-the-box thinking
  • Act as a liaison and/or the District Manager’s partner at resident events
  • Be knowledgeable of all Valet Living services available at specific communities
  • Ensure Home Valets maintain and adhere to the proper safety protocols and procedures
  • The Lead Valet schedule is subject to change dependent upon business needs


Essential Duties:
  • Deliver memorable interactions with all residents by being friendly, answering questions and being helpful as you develop a strong rapport with each client
  • Manage the community’s concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in
  • Keep the concierge suite clean, organized, well-stocked and inviting for resident interaction
  • Assist residents who come to the concierge suite to make a service request by entering that service request into the system
  • Manage and organize the delivery of resident packages by accepting packages, arranging the delivery of the package and notifying the resident
  • Assist residents with questions and requests related to their amenity services in person, through email and via phone
  • Assist in resident communication efforts
  • Maintain an atmosphere of warmth, personal interest, and positivity
  • Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
  • Develop and manage schedules for amenity services provided by the Home Valets
  • Provide exemplary and timely customer service to residents, pets and community staff
  • Build relationships with client residents and community staff
  • Ensure we are following outlined protocol while providing amenity services to residents
  • Maintain a daily activity log for all services provided to residents in the community
  • Conduct any amenity services needed in the absence of a Home Valet, including pet walking, dry cleaning pickup/drop off, doorstep trash collection and package delivery
  • Ability to perform other duties as assigned by the District Manager


You are a good fit if you have the following skills:
  • Must have a commitment to service excellence with a friendly and positive attitude
  • Must love dogs with an understanding and willingness to learn about their care
  • The ability to multi-task and handle various duties at one time
  • Time-management and problem-solving skills are essential
  • Maintain a professional appearance and friendly attitude toward residents and community staff
  • Must have excellent skills in Microsoft Office products
  • Able to keep up with the physical demands of being on your feet and walking for much of the day
  • Must be able to lift at least 25 pounds
  • Able to cope with inclement weather (rain, snow, cold, or heatwave, we walk through it all)
  • Must enjoy delighting all residents including pets and possess exemplary customer service skills
  • Must display excellent verbal and written communications skills
  • Attention to detail and quality
  • Ability to take direction, be reliable, work productively on one’s own and adhere to a schedule
  • Own an iPhone with IOS 9 or newer or Android 6 or newer
  • Comfortable with downloading and using mobile apps
  • Must have a valid Driver’s License with a clean driving record
  • Wants to be part of a fun and growing company


Education & Experience Requirements:
  • High school diploma or GED required
  • Intermediate to advanced communication skills required
  • 5+ years of customer service experience in the hospitality industry
  • Experience working as a concierge in a hotel or luxury condominium is a plus
  • Experience in the multifamily industry is a plus
  • Certification or degree in Hospitality Management is a plus


We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members.
  • Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
  • Tax advantages through healthcare savings and flexible spending accounts
  • Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
  • 401k plan with a generous company matching contribution
  • Generous paid time off program in which benefits increase along with your tenure with the company
  • Support of continued education through tuition reimbursement
  • Associate and family assistance program
  • Associate discount programs
  • Referral bonus program
  • Rewards and recognition program


Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Job Requirements

See Job Description.

Job Details

Mid level
Full-time

About this location

floors:
0-10
class:
Other
building Type:
Multifamily

Values

Creative
Diversity
Empowerment
Growth
Innovation
Leadership
Learning

Perks

Flexible Work Schedule
Health Insurance Benefits
Job Training
Paid Holidays
Paid Sick Days
Paid Time Off
Tuition Reimbursement
Wellness Programs
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Valet Living
Valet Living is the only nationally-recognized full-service amenities
provider to the multifamily housing industry, performing more than 340
million events annually across 1.4 million apartment homes show more
show more
Address700 - 100 South Ashley Dr, Tampa, FL, 33602 View map
Property typeOffice 
floors0-10 
classOther 
building TypeMultifamily 

People (4)

Nikita BhappuManager, Public Relations & Social Media
Teresa ReedRegional Vice President, National Sales
Roosevelt FullerSenior Director of Operations
Erin McCaryNational Director of Sales
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