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Responsible for all aspects of the hotel’s laundry including collection, cleaning, folding and restocking. May also be required to handle other housekeeping duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Alert management and Maintenance personnel of problems and issues concerning the upkeep of the hotel
Assist House Attendants and Room Attendants when necessary
Clean and maintain all laundry room equipment and linens
Ensure efficient and proper operation of laundry equipment
Greet each guest politely
Handle and store all cleaning agents according to set regulations
Identify and report any linens found not belonging to hotel
Keep laundry area organized and clean
Supply an adequate amount of linens for Room Attendants to properly complete all duties
Train and assist new employees with techniques and procedures
Work with fellow employees and management to achieve the standards set by the hotel brand
All other duties as assigned
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Certificates, Licenses, Registrations
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently required to stand; walk; use hands to finger, reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to wet or humid environments. The employee is frequently exposed to moving mechanical parts; toxic or caustic chemicals. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.