Labor ManagerGrand HotelMackinac Island, MI
A property of: Davidson Hotels & Resorts
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Job Description

  

Labor Performance Manager

 


PERFORMANCE STANDARDS

· CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest or team member questions or problems in a timely, professional manner.

· WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

· PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.

· SAFETY AND SECURITY: Follow the hotel’s recommended safety, security, and emergency procedures; follow hotel procedures for key control, lifting heavy objects and/or using chemicals; report potential security risks and hazardous conditions to management.

· ADMINISTRATION: Maintain accurate records, files, reports, contracts, etc.; frequently produce reports and correspondence that are effective, appropriate for the audience, and grammatically and technically accurate; protect confidentiality of all relevant information; effectively handle team members and guests on the phone by practicing proper phone skills; effectively use computer systems and software to analyze information, produce reports and correspondence.

· FINANCIAL: Remain within budget for department, projects and/or supplies; payroll is accurately processed and properly documented; meet standards for payroll; follow procedures in accordance with Internal Audit and FLSA .

ESSENTIAL FUNCTIONS

· Constantly. Collaborate with hotel team to develop labor standards for each position to be included in Hotel Effectiveness

· Constantly. Set up Hotel Effectiveness system on property to ensure seamless and flawless inaugural 2021 labor season

· Constantly. Conduct property-wide training on Hotel Effectiveness use and processes and develop/execute ongoing training to reinforce and ensure efficient and consistent knowledge and use among management team.

· Constantly. Assist Department Heads with Labor reporting on a weekly and monthly basis. Detect and communicate areas of opportunity.

· Frequently. Observe departmental operations and provide input into improving performance efficiency.

· Frequently. Develop reporting process of Key Performance Indicators tying together Hotel Effectiveness with Profit Sword and other applicable systems.

· Frequently. Develop and maintain labor plans, ensure that all positions have plans attached to them. Adjust accordingly if environment changes.

· Frequently. Hold daily labor meetings to review prior day and week to date actuals vs labor plan. Ensure that department managers are reacting to overages/shortages.

· Frequently. Ensure that all managers are keeping up with daily labor check in’s and audit required commentary associated with this process.

· Frequently. Ensure that all key revenue metrics are properly mapped and flowing into Hotel Effectiveness on a daily basis, either by manual night entry or interfaced with PMS/POS.

· Occasionally. Involvement in end of month reporting and P&L analysis and help to develop department managers.

· Occasionally. Involvement in creating budgets and forecasts for operating departments utilizing Hotel Effectiveness labor plans, tied in with Profit Sword.

· Constantly. Maintain work areas neat and organized.

· Constantly. Report all unsafe conditions immediately.

· Frequently. Complete other tasks as assigned by supervisor.

· Occasionally. Attend all mandatory meetings.

PHYSICAL REQUIREMENTS

· SITTING: Constantly. Sitting in a backed chair behind a desk.

· STANDING/WALKING: Frequently. Distribute reports to different hotel departments.

· CROUCHING (BEND AT KNEES): Occasionally. When loading computer paper, filing in lower cabinets and drawers, and retrieving records.

· KNEELING/CRAWLING: Occasionally. When loading computer paper, filing in lower cabinets and drawers, and retrieving records.

· STOOPING (BEND AT WAIST): Occasionally. When loading computer paper, filing in lower cabinets and drawers, and retrieving records. 

· TWISTING (KNEES/WAIST/NECK): Rarely.

· CLIMBING: Frequently. Climb stairs.

· BALANCING: Rarely.

· LEG/FOOT USE: Rarely.

· REACHING (OVERHEAD/EXTENSION): Occasionally. Reaching overhead for boxes when conducting a records search.

· HANDLING/GRASPING: Constantly. Sorting and filing of large quantities of paperwork.

· FINGERING/FEELING: Constantly. Calculator and computer keyboard.

· PUSHING/PULLING: Occasionally. Average weight 5 lbs.; maximum weight 25 lbs.

· LIFTING/CARRYING: Occasionally. Average weight 5 lbs.; maximum weight 25 lbs.

· OTHER PHYSICAL DEMANDS: Rarely.

USE OF SENSES

· TALKING IN PERSON: Frequently. With guests, public and employees.

· TALKING ON TELEPHONE: Frequently. With guests, public and employees.

· OTHER SPEECH REQUIREMENTS: Rarely.

· HEARING IN PERSON: Frequently. With guests, public and employees.

· HEARING ON TELEPHONE: Frequently. With guests, public and employees.

· OTHER HEARING REQUIREMENTS: Rarely.

· NEAR VISION: Constantly. Corrected to 20/40.

· FAR VISION: Frequently. Corrected to 20/40.

· DEPTH PERCEPTION: Rarely

· COLOR VISION: Rarely.

· FULL FIELD VISION: Rarely.

· SMELL: Constantly. Detect potential hazards and odors.

MENTAL REQUIREMENTS

· INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Constantly. Professionally deal with difficult situations/people.

· DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice.

· FLEXIBILITY: Frequently. Need to work a variety of hours. Varied tasks under varied conditions.

· PACE: Frequently. Must change pace as business demands.

· ATTENTION TO DETAIL: Frequently. Very important to ensure all transactions are properly recorded.

· OTHER PSYCHOLOGICAL DEMANDS: Occasionally. Must be able to deal with argumentative employees who feel that their paychecks are incorrect.

ENVIRONMENTAL SETTING

· SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly. Adhere to safety standards and procedures.

· EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Rarely.

· OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Constantly. Must be able to operate computers, time clock and calculators.

Job Requirements

QUALIFICATIONS

· Analyze and monitor labor effectiveness for all positions and optimize for ideal service and team member engagement at maximum efficiency.

· Prior experience preparing and analyzing department property schedules preferred.

· Experience in Hotel Effectiveness and Profit Sword preferred.

· High level mastery of Excel

· Business and hospitality industry experience at the strategic and tactical level required.

· Strong analytical skills.

· Department head experience in Rooms or Food and & Beverage departments demonstrating supervisory leadership and departmental technical knowledge. 

· Must have a strong knowledge of hotel operations and performance analytics. 

· Ability to embrace and implement change and present clear and logical arguments.

· Education – college degree preferred, with an emphasis on business or analytics a plus.

· Read, write, and speak English fluently

Job Details

Mid level
Full-time

About this location

class:
Upscale
room Count:
251-500
location Type:
Resort

Values

Innovation
Integrity
Relationships
Self-Discipline
Value Creation

Perks

401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Health Insurance Benefits
Paid Sick Days
Paid Time Off
Tuition Reimbursement
Vision Benefits
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Grand Hotel
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Address286 Grand Avenue, Mackinac Island, MI, 49757 View map
Property typeHotel 
classUpscale 
room Count251-500 
location TypeResort 

People (3)

Peter SamsChief Operating Officer
Thom GeshayPresident
JOHN BELDENChairman & CEO

Culture (1)

DAVIDSON HOTELS & RESORTS PHILANTHROPYIt takes a Village to raise the hopes and dreams of a child suffering from a life-threatening illness. Too often, children with life-threatening illnesses are forced to lead very different lives. Thrust uncontrollably into extraordinary circumstances that can rob them of the joys, innocence and simplicity of childhood. In the lives of these courageous children, normalcy takes a very different form; many times lacking smiles, laughter, joy and hope. Give Kids The World (GKTW) changes all that. Though not a cure for their medical condition, the extraordinary work performed at The GKTW Village does the impossible. It allows these children to escape the harsh reality of their world. To visit Orlando and stay in a whimsical, 70-acre storybook resort with their family. To visit Disney World, Universal Studios and SeaWorld. To laugh out loud with newfound friends. Even to eat ice cream for breakfast. To simply experience the world, as they should-as a child. And when they return home, they take with them one of the most powerful forces on the planet - hope! As a corporate sponsor, Davidson has joyfully and tearfully pledged our love and commitment to these amazing children, both through our volunteer efforts, as well as through long-term financial commitments to GKTW. It has been, without a doubt, one of the most important missions of our Davidson family. And we've all been blessed to experience the beauty of providing hope and faith into an otherwise dire situation. As the highest-ranked charity in the nation, GKTW has now hosted over 120,000 children with life-threatening illnesses, and their families, providing a cost-free, weeklong stay at the Give Kids The World Village, including transportation, meals and tickets to Walt Disney World, Sea World and Universal Studios. It also takes a Village of corporate sponsors, individual donors and volunteers to make it all happen-of which we are extremely honored to be a member.
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Davidson Hotels & Resorts