Houseperson/Lobby AttendantLa Quinta by Wyndham San Antonio - RiverwalkSan Antonio, TX
A property of: Wyndham Hotels & Resorts
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Job Description

La Quinta by Wyndham is now seeking a Houseperson/Lobby Attendant to join our team at the La Quinta by Wyndham San Antonio - Riverwalk location in San Antonio, Texas.

Job Summary

The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).

Education & Experience

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable state (property specific).


Physical Requirements

  • Flexible and long hours sometimes required.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.


General Requirements

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.


Fundamental Requirements

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Use daily checklist to complete projects listed below as assigned.


  1. Elevator lobbies
  2. Ash urns
  3. Glass tables
  4. Furniture
  5. Ice machines/vending machines
  6. Elevator doors/frames
  7. Service landing/linen closets
  8. Stair wells
  9. Polish floors
  10. Other projects as assigned by management


  • Practice safe work habits to ensure safety to guests, fellow employees and self.
  • Handle items for "Lost and Found" according to the hotel standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
  • Report maintenance issues to Housekeeping Supervisor/Manager.
  • Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
  • Pick up any Room Attendant's dirty linen or trash as needed.
  • Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
  • Vacuum guest corridors.
  • Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
  • Deliver any clean linen to assigned sections, if applicable.
  • Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
  • Ensure overall guest satisfaction.


COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: La Quinta by Wyndham San Antonio - Riverwalk, 303 Blum, San Antonio, Texas 78205
Employment Status: Full-time

Job Requirements

Please see Description

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Accountability
Customer Focus
Diversity
Fun
Inclusion
Integrity

Perks

401(K)
401(K) Matching
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Paid Time Off
Vision Benefits
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La Quinta by Wyndham San Antonio - Riverwalk
San Antonio - Riverwalkshow more
Address303 Blum, San Antonio, Texas, 78205 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 

People (3)

GEOFF BALLOTTIPresident and Chief Executive OfficerGeoffrey A. Ballotti serves as President and Chief Executive Officer, and member of our Board of Directors. Mr. Ballotti has served as President and Chief Executive Officer of Wyndham Hotel Group since March 2014. From March 2008 to March 2014, Mr. Ballotti served as Chief Executive Officer of Wyndham Destination Network. From October 2003 to March 2008, Mr. Ballotti was President of North America Division of Starwood Hotels and Resorts Worldwide. From 1989 to 2003, Mr. Ballotti held leadership positions of increasing responsibility at Starwood Hotels and Resorts Worldwide including President of Starwood North America, Executive Vice President, Operations, Senior Vice President, Southern Europe and Managing Director, Ciga Spa, Italy. Prior to joining Starwood Hotels and Resorts Worldwide, Mr. Ballotti was a Banking Officer in the Commercial Real Estate Group at the Bank of New England.
BOB LOEWENChief Operating OfficerBob serves as our Chief Operating Officer. Prior to the spin-off of Wyndham Hotels & Resorts, served as Chief Operating Officer for Wyndham Hotel Group, where he also previously served as Chief Financial Officer. He joined Wyndham in 2000 as Director, Corporate Audit, prior to which he served as division controller for Becton Dickinson Healthcare Consulting.
MARY FALVEYChief Administrative OfficerMary serves as our Chief Administrative Officer, leading a wide range of human resources, corporate social responsibility, and operations functions across our global enterprise. Prior to the spin-off of Wyndham Hotels & Resorts, Mary served as Executive Vice President and Chief Human Resources Officer at Wyndham Worldwide. Before Wyndham, Mary served in several senior leadership positions at Cendant Corporation, including Executive Vice President of Global Human Resources for RCI and Vice President of Human Resources for the hotel division. Earlier in her career, she held various human resources positions at Nabisco.

Culture (2)

OUR VALUESIntegrity We hold ourselves to the highest standards. We’re responsible, truthful, and transparent. Accountability We honor our commitments and deliver results. Under any circumstance, we stand up and say, “Count on me.” Inclusive We respect differences in people, cultures, ideas, and experiences. Caring We never underestimate the power of compassion. We generously give our time, attention, and action. Fun When we have fun doing what we love, our guests love their experiences with us.
CULTUREAt Wyndham Hotels & Resorts, a set of values underpins our distinctive culture, drives our growth, nurtures innovation, and inspires the great experiences we create for team members and the people we serve. COUNT ON ME Our signature “Count on me” service culture encourages each team member to be responsive, be respectful, and deliver great experiences to our guests, partners and communities.
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