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The Houseperson is responsible for cleaning and maintaining of all corridors and public areas in accordance with hotel standards. Responds to guest requests and provides prompt and courteous service.
§ Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles,
§ Remove trash and/or linens and note any areas that need immediate cleaning.
§ Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc.
§ Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.
§ Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.).
§ Stock linen and supply closets to ensure par inventories.
§ Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor.
§ Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
§ Coordinate with Housekeeping Supervisor on work priorities and provide assistance when needed.
§ Perform any other additional duties as assigned by leadership.
§ Scheduled days and times may vary based on need.
Energy and Drive
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions
Personal and Interpersonal Skills
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results
Self-starting personality with an even disposition. Ability to meet standards of appearance. Can communicate well with guests. Moderate hearing necessary as guests approach with requests and questions. Heavy communication with housekeepers/main linen room attendant, supervisor. Excellent vision necessary to assess required reaction to meet standards. Minimal speech communication skills to utilize alternate communication. Minimal literacy necessary; can utilize alternate training tools.
Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty
linen to laundry shoot, removing room service trays and carrying dirty dishes to service area. Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. Continuous standing -continuously standing and/or walking to accomplish all that is required for position. Climbing stairs -approximately 40 steps 15% of 40 hour week. No driving required.
No formal education needed.
No experience required.
Chemicals/Agents used: Standard cleaning chemicals. Protective gloves worn approximately 10% of 8 hours. Protective goggles worn approximately 20% of 40 hours. Operation of vacuum cleaner, floor buffer, carpet cleaner, pressure washer.
This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.
|Address||505 Washington Street, Boston, MA, 02111 View map|