Housekeeping Manager- Holiday Inn Express University CenterHoliday Inn Express & Suites Wilmington - University CtrWilmington, NC
A property of: Meyer Jabara Hotels
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Job Description

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Position Overview :

Creating "heart connections" with customers, associates and owners is the foundation for success at Meyer Jabara Hotels. Whether a seasoned hotel professional or just beginning a career in hospitality, experience, dedication to customer service and a spirit to serve form the cornerstone of a future with Meyer Jabara Hotels.

Job Description :

Responsible for overall operations of Housekeeping and Laundry Departments; hire, train, supervise and counsel all Housekeeping and Laundry staff. Ensure guest rooms and public areas are consistently clean and maintained to Marriott standards at all times. Promote complete guest and employee satisfaction, and keep it alive within the department

Essential Functions :
1. Achieve performance objectives in accordance with the components of empowerment and principles of leadership. Exhibit a "hands on" approach to training, developing and working alongside employees and a commitment to individual growth. Your role is that of Coach and Mentor to your management team and associates. Maintain an open door policy to encourage and support positive employee relations and guest satisfaction.

2. Management Responsibility - Demonstrate strong working knowledge and support of, departmental SOPs, hotel LSOPs and overall familiarity with company SOPs. Fulfill the responsibilities of the hotel's MOD program. Portray a professional manner with regard to appearance, behavior, ethics, and compliance with policy. Promote effective people/supervisory skills through reward and recognition as well as progressive discipline, thus ensuring a positive and productive work environment. Develop employees for future promotion within the Meyer Jabara system.

3. Communications - Communication should be accurate and timely. Use successful communication techniques to ensure staff has a clear understanding of information. This should include an awareness of special needs. Conduct and facilitate effective meetings through established agendas, effective use of time and clear objectives. Prepare clear, legible and concise correspondence, memos, letters, instructions and reports following the correct format. Effective verbal communication will be key.

4. Financial Responsibility - Control departmental expenses through effective use of forecast data, proper scheduling, responding to business fluctuations. Control departmental expenses through adherence to purchasing (BuyEfficient and approved Marriott vendors) and requisition procedures, cash and credit policies and overall follow-up to issues that affect profit or loss. As a Department Head, hold a shared responsibility for the overall financial success of the hotel. Make purchase decisions against established supplies and tools pars.

5. Human Resources - Be fully aware of all Human Resources SOPs and LSOPs as it pertains to the following: hiring, orientation, training, PA processing, performance appraisals, coaching and counseling. Demonstrate knowledge of company benefit programs. Model strong employee relations qualities by developing teamwork and maintaining high morale, and introducing incentive opportunities to the team. Ensure all Human Resource policies and practices are applied consistently while adhering to all federal, state, and local laws. Promote solid solutions to the Associate Opinion Survey and monitor these action plans. Participate in HR associate planned events. Introduce reward and recognition programs.

6. Equipment Knowledge - Demonstrate thorough knowledge of floor care equipment. Demonstrate knowledge and understanding of all laundry equipment and chemical usage. Ensure an adequate supply of guest requested items by adhering to proper purchasing inventory and control procedures.

7. Guest Room Procedures - Responsible for achieving and maintaining quality guest room product according to Marriott standard operating procedures. Ensure daily guest room inspections, including random self-inspector inspections, are conducted and documented taking appropriate corrective action as needed. Evaluate and improve processes as necessary using GSS as a tool, guest comments, inspection trends and GuestWare reports.

8. Public Areas - Responsible for achieving and maintaining quality presentation in public areas at all times to include restrooms, telephones, corridors and elevators. Establish public area cleaning schedule and ensure inspections are conducted frequently. Develop appropriate floor care maintenance program according to the type of floor surface.

9. Laundry - Establish and maintain laundry production standards. Oversee laundry operation and chemical suppliers to ensure quality linen is achieved within budgetary guidelines. Establish procedures for reclaiming stained linen and authorize any discarded items.

10. Inventories - Accountable for the purchase, control and monthly inventory of guest supplies, cleaning supplies, equipment and linen in accordance with Accounting SOPs.

Skills/Training :
Minimum three years management/supervisory experience required in similar size operation or larger
Ability to read and comprehend hotel budget and profit & loss statements
Knowledge of CPOR costs
Ability to create weekly schedule against forecasted occupancy, and within labor budget
Effective communication skills, both verbal and written
Working knowledge of housekeeping and laundry departments (operations and impact on other departments)
Ability to speak basic Spanish a plus, but not required

Physical Requirements :
Able to push and pull 50+ lbs
Able to stand for long periods of time
Able to sustain heat in small intervals

Able to walk up and down stairs, up to six floors
Position may require much bending, stretching, reaching and some repetitive motion.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.
Other details
  • Job Family New Jobs
  • Pay Type Hourly

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  • 160 Van Campen Blvd, Wilmington, NC 28403, USA

Job Requirements

See Job Description.

Job Details

Mid level

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Holiday Inn Express & Suites Wilmington - University Ctr
Our newly remodeled property is ideal for both leisure and business
travelers. Start your morning off with our free Express Start Breakfast
Bar featuring our signature cinnamon rolls, pancakes, and show more
show more
Address160 Vancampen Rd, Wilmington, NC, 28403 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (9)

William A. MeyerChairmanFollowing his graduation from the Wharton School of the University of Pennsylvania, The London School of Economics and Georgetown University Law School, Bill Meyer became a member of the New York and Florida Bars and a specialist in real property law with a New York City law firm. He later became a graduate of Harvard Business School. In 1976, he accepted the position of Vice President, Real Estate and Law, for Servico, Inc., then a small publicly traded hotel company. Over the next 12 years Servico grew to become one of the largest independent hotel companies in the United States with 58 hotels in its portfolio. Before selling his interest and resigning in mid-1988, Mr. Meyer served as Servico's President and Chief Executive Officer. Mr. Meyer is presently Chairman of Meyer Jabara Hotels with offices in Danbury, Connecticut and West Palm Beach, Florida. Its hotel portfolio includes 30 hotels with nearly 5,000 rooms in 12 states. The hotels range in size from 38 rooms to 500 rooms and are operated under licenses from Marriott, Hilton, Sheraton, Intercontinental, Hyatt and Choice.
Richard JabaraCEORichard Jabara is a second generation hotelier and has been active for 40 years in the development and management of hotels. A graduate of the University of Denver Hotel School, he is experienced in the turnaround of distressed properties and all facets of hotel development, including site location, construction and major renovations. Based in Danbury, CT, Richard is President and CEO of Meyer Jabara Hotels which operates 24 hotels under licenses from Marriott, Hilton, Hyatt, Sheraton and Holiday Inns. His involvement in the daily management of these hotels includes annual planning, development of senior and on-site management and enhancing operational excellence. Under his leadership Meyer Jabara Hotels has won awards for excellence from five different franchisors. He believes in the principles of non-directive management, leadership and learning. He has embraced and brought to Meyer Jabara Hotels the Journey Management System developed by well known management consultant and author Dr. James Belasco. Richard has been active in industry committees for many years. He has been involved with the Hotel-Motel Association of New York City and was a member of the Ad Hoc Committee which negotiated the union contracts for 250 New York City hotels. He is past Chairman of the Owners' Association of Six Continents Hotels and Resorts, franchisor of Inter-Continental, Crowne Plaza, Holiday Inn and Staybridge Suites hotels. Richard brings his extensive business experience to various other organizations. He is currently the President of the Parish Council at his church and a member of the Board of Directors of Danbury Hospital. He is also one of the founders and supporters of Dream Come True, a regional charity that directs their efforts in helping terminally ill children and their families.
Denise MaiaticoVice President Lehigh Valley
Justin JabaraPresident
Rick OdorisioSr. Vice President
Ron AntonucciSr. VP of Operations
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