Housekeeping Manager - Caribe HiltonCaribe Hilton HotelSan Juan, PR
A property of: Hilton
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Job Description

The iconic Caribe Hilton is searching for a Housekeeping Manager!

Located on a beautiful peninsula in San Juan, Puerto Rico, it is a vibrant destination beach-front resort! Sitting on 17 acres of tropical landscape, the resort is just a short distance from Old San Juan, the vibrant Condado district and the Puerto Rico Convention Center. Featuring a picturesque ocean-side boardwalk, 652 guest rooms and 65,000 square feet of meeting space.

In this position you need to have full availability to work any shift, am, pm or overnight. As the Housekeeping Manager you are responsible for managing the turnover and inspections of rooms in one building spending most of your day on the floor with the team. The ideal candidate will have at least 1 year of supervisory experience in a hotel, union experience is a plus!

Join Fortune's #1 Best Company to Work For and apply today!

What will I be doing?

As an Housekeeper Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Housekeeper Manager will also be required to assist the Director of Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
  • Assist with overseeing Housekeeping/Laundry operations
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Support departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
  • Perform routine inspections of all Housekeeping areas and report any issues to the Director of Housekeeper
  • Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
  • Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Assist the Director of Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training to support the Director of Housekeeper
  • Ensure communication meetings are conducted
  • Manage staff performance issues in compliance with company policies and procedures
  • Support managing, training and developing the team
  • Deputise in absence of the Director of Housekeeper
  • Provide excellent guest service
  • Assist other departments wherever necessary
What are we looking for?

An Housekeeper Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
  • A high school certificate or equivalent
  • High level of commercial awareness and cost control capabilities
  • Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
  • Excellent leadership, interpersonal and communication skills
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Knowledge of Workplace, Health, Safety and Hygiene is essential
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Familiar with Property Management Systems
  • Experience managing a department and Profit and Loss account
  • High level of IT proficiency


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Requirements

 

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Hospitality
Integrity
Leadership
Now
Ownership
Teamwork

Perks

401(K)
401(K) Matching
Adoption Assistance
Casual Attire
Commuter Benefits
Company Discounts
Company Outings
Counseling
Dental Benefits
Disability Insurance
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Caribe Hilton Hotel
Caribe Hilton Hotelshow more
AddressLos rosales St, San Geronimo Grounds, San Juan, PR, 00901 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 

Culture (8)

HILTON RANKS AS #1 BEST COMPANY TO WORK FOR IN THE U.S. FOR SECOND YEAR IN A ROHilton has been recognized for its extraordinary workplace culture, earning the highest honor on the prestigious 2020 FORTUNE Best Companies to Work For® in the U.S. list for the second consecutive year. Hilton is the only hospitality company in history to achieve the No. 1 ranking, and the first and only hospitality company to do so two years in a row.
THRIVE SABBATICAL: LIVE A DREAM, GIVE A DREAMIf you could either live a dream, or give a dream, what would you do?
HILTON CELEBRATES ITS 100TH ANNIVERSARY
I AM HILTON: DENICEDenice Emanuel is a General Manager and working mom in Louisiana who shares her career journey and how she tries hard to inspire her team to be their best.
HILTON RANKED #1 WORKPLACE FOR PARENTS FOR SECOND CONSECUTIVE YEARFortune and Great Place to Work named Hilton the #1 Best Workplace for Parents in the U.S. for the second year in a row. Hilton’s family-friendly programs span the parenthood journey with benefits including a flexible working environment, financial well-being tools, and best-in-class parental leave, providing birth mothers with industry-leading time off. Read more here: https://newsroom.hilton.com/corporate/news/hilton-named-1-best-workplace-for-parents-for-second-year-in-a-row
HILTON TEAM MEMBER USES GO HILTON TRAVEL PERKS FOR MEMORABLE FAMILY VACATIONHilton Team Members enjoy plenty of perks, but the Go Hilton travel program is a fan favorite, thanks to major discounts at thousands of Hilton properties around the world. Learn how our Team Member Becky leveraged her perks to take the ultimate family road trip: 15 days, 7 states, 11 Hilton brands and countless memories. Read more about her adventure on our blog: https://thisishospitality.com/team-member-uses-go-hilton-for-trip-of-a-lifetime/
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