Housekeeping Lobby Attendant: Full-TimeRancho Valencia ResortRancho Santa Fe, CA
A property of: Rancho Valencia ResortPosted 3 days ago

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Job Description



The Lobby Attendant is responsible for the cleanliness of the public areas interior and exterior including entrance areas, offices, Bathrooms, main pool & event rooms. Other responsibilities include deep cleaning, and handling guest's requests. Lobby Attendant contributes to the resort commitment to high quality guest service and teamwork.

  • Responds promptly to requests from guests and other departments
  • Checks Offices/Bathrooms for paper, insects, debris, cigarette butts, cobwebs, etc. Check all wall sconces for burnt out light bulbs. Sweep and damp mop floors. Clean signs and exterior lighting.
  • Check public restrooms including pool areas.
  • Re-Stock soap & hand sanitizer in all areas.
  • Prepare pools based on rancho Valencia Standards and check periodically.
  • Pick up laundry from guest rooms for service.
  • Deliver guest request for housekeeping, calling them in as complete once they have been delivered.
  • Complete all general cleaning assignments and any projects assigned by Supervisors and Managers.
  • Check all public areas periodically.
  • Dust, polish, and remove marks from walls and furnishings
  • Vacuum carpets and perform floor care duties including but not limited to carpet shampooing and extracting, hard surface floor care, polishing, sealing and other deep cleaning.
  • Follow Rancho Valencia Resort service and standards guidelines
  • Clean mirrors, windows, high and low dusting
  • Follow all OSHA and MSDS rules and regulations
  • Follow all company safety and security policies and procedures
  • Report accidents, injuries and unsafe work environment to manager
  • Follow all resort policies and procedures, ensure uniform and personal appearance are clean and professional
  • Develop and maintain positive working relationship with others
  • Support team to reach common goals
  • Ensure adherence to quality, expectations and standards
  • Actively participates in Safety Programs and abides by all injury reporting and safety behavior.
  • Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives.
  • Perform other duties as directed, developed or assigned.

Job Requirements



  • Prior housekeeping experience required, preferably in a luxury environment.
  • Must have schedule flexibility AM/PM, weekends, and holidays.
  • Ability to learn quickly and work in fast paced position.
  • Ability to communicate in English with vendors, guests and staff to their understanding
  • Must be able to multi-task gracefully

  • Prior Five Diamond resort experience
  • Dynamic and personable


  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.
  • Ability to focus attention to details.
  • Ability to maintain confidentiality of hotel guests and pertinent hotel information.
  • Ability to ensure security of guest room access and hotel property.
  • Ability to prioritize, organize and follow through.
  • Ability to resolve problems using good judgment

  • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
  • Constant need to perform the following physical activities: grasping, turning, finger dexterity.
  • Frequent need to stand and move about for long periods of time.
  • Ability to lift, pull and push 40 pounds frequently and 50 pounds occasionally
  • Ability to stand for long periods of time and move moderate distances
  • Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.
  • Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Job Details

Entry level

About this location

room Count:
location Type:
Small Metro / Town
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Rancho Valencia Resort
Rancho Valencia was hand selected by Forbes Travel Guide as one of
the finest Five-Star hotels and spas in the world (2019) in addition to
their World’s Best Rooms for 2019. Rancho Valencia has alshow more
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Address5921 Valencia Circle, Rancho Santa Fe, CA, 92067 View map
Property typeHotel 
room Count0-50 
location TypeSmall Metro / Town 
Company Logo
This property is managed by
Rancho Valencia Resort