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Hotel Manager - The Roosevelt New OrleansThe Roosevelt HotelNew Orleans, LA
A property of: Hilton
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Job Description

The Hotel Manager for the iconic Roosevelt New Orleans, a Waldorf Astoria Hotel will be responsible for the overall operation of the hotel including but not limited to all key guest contact departments including hotel operations and food and beverage. S/he will maximize profitability as well as guest and team member satisfaction and serve as top operator in GM's position absence.

The right person for this role comes from a strong luxury background, and has spent at least 2 years as a Director of Operations/Hotel Manager/Resident Manager. They must be also have a solid F&B background ideally with a focus on banquet operations. A knowledge of Forbes standards is a plus.

What will I be doing?

As the Hotel Manager at the Roosevelt New Orleans, this person would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, they would be responsible for performing the following tasks to the highest standards:

  • Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting & strategic planning
  • Managing balanced scorecard performance, implementing and complying with all company policies and brand standards
  • Overseeing sales and marketing initiatives,
  • Responding to guests inquiries and resolving concerns
  • Serve as multi-department head for Hotel Operations including but not limited to Food & Beverage, Front Office, Spa, Housekeeping, Retail and Rooms Operations
  • Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
  • Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
  • Ensure guest and team member satisfaction
  • Serve and act as General Manager in his or her absence

Job Requirements

What are we looking for?

Basic Qualifications:
  • 2+ years of F&B leadership experience
  • Luxury 4 or 5 star experience
  • Experience presenting to leadership, ownership and corporate

Preferred Qualifications:
  • 3+ years of executive committee experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


Job Details

Mid level

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401(K) Matching
Adoption Assistance
Casual Attire
Commuter Benefits
Company Discounts
Company Outings
Dental Benefits
Disability Insurance
Employee Stock Purchase Plan
Family Medical Leave
Fitness Subsidies
Flexible Spending Account (FSA)
Flexible Work Schedule
Gender Reassignment Coverage
Health Insurance Benefits
Job Training
Legal Consultations
Life Insurance
Onsite Gym
Paid Holidays
Paid Sick Days
Paid Time Off
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The Roosevelt Hotel
The Roosevelt Hotelshow more
Address123 Baronne St, New Orleans, LA, 70112 View map
Property typeHotel 
room Count51-100 
location TypeUrban 

Culture (3)

Hilton Hotel Team Members Share Career Path Stories, Early Career AdviceWith thousands of opportunities on Team Hilton across the globe, Hilton empowers life-long learning, encouraging our Team Members to find their passion and create their own unique career journeys. Here, Team Members at our U.S. hotel properties share their career paths and advice to those just beginning their own careers in hospitality. Read more here:
Hilton Ranked #1 on DiversityInc’s Top 50 Companies for Diversity ListHilton has been recognized for its commitment to diversity and inclusion by DiversityInc, placing #1 on the 2021 Top 50 Companies for Diversity list. This award marks the company’s seventh consecutive year on the list, which highlights the nation’s top companies that hire, develop, retain and promote a broadly diverse workforce. Hilton recently announced its plans to increase gender and ethnic diversity in leadership roles, with a focus on the future.
Hilton Named #1 Best Big Company to Work For, #3 Best Company to Work For in USAmid one of the most challenging times in the history of the hospitality industry, Hilton has been recognized for its exceptional – and resilient – workplace culture. Great Place to Work and Fortune named Hilton #1 on the 2021 Best Big Companies to Work For® list and #3 on the 2021 Best Companies to Work For® list in the U.S. Hilton is the highest ranked hospitality company to appear on both lists, especially notable given the significant impact the pandemic has had on the travel industry.
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