Hotel General ManagerAmerilodge Group Troy, MI
A property of: Amerilodge Group
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Job Description

Amerilodge Group is searching for our next General Manager for the Holiday Inn Express & Suites Detroit North-Troy in Troy, Michigan!  We are looking for an Experienced, Results-driven leader to join our team and motivate our staff to meet guest satisfaction scores and maintain brand standards.  Do you have IHG Experience and want to join a company with great opportunities and benefits?   Are you looking for a new challenge where no two days are the same?  This could be the perfect opportunity for you!


Amerilodge Group is a rapidly growing hospitality company with hotels throughout Michigan, Indiana and Ohio.  We were recently named a "Top 100 Places to Work" by the Detroit Free Press for 2020.  We provide a solid Corporate Support Structure so that our Property Managers can focus on what is important - our guests and staff.  We work hard, and play hard too, with several opportunities for group outings and ongoing training.  Our CEO will tell you we spend more time with those we work with than the people we live with and has instilled a Corporate "Extended Family" culture throughout our properties.  The ideal candidate will embrace this culture.


What Can We Offer You As Our GM?

General Managers with Amerilodge Group are eligible to take part in a General Manager Bonus Plan on a yearly basis.  In addition, you would be eligible to enroll in our Comprehensive Benefit Plan after 30 days, including Medical, Dental, Vision, and Flexible Spending.  In addition, this plan includes Short Term and Long Term Disability, Life Insurance, and 401K.  All employees are able to take part in our Employee Referral Bonuses, Employee Brand Discounts, and our Employee Assistant Program.  

  

General Summary 

Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.

  • Be you by being natural, professional and personable in the way you are with people
  • Get ready by taking notice and using your knowledge so that you are prepared for anything
  • Show you care by being thoughtful in the way you welcome and connect with guests
  • Take action by showing initiative, taking ownership and going the extra mile


Duties and Responsibilities

Financial Returns:

  • Assist with the preparation of annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and achieve required operating results.
  • Analyze financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
  • Lead capital plans and asset management initiatives, including working with the corporate team to maintain or improve property’s market leadership position.
  • Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.


People:

  • Develop programs that drive improvements in team member engagement and are aligned with the brand service behaviors.
  • Develop, implement and monitor team member succession planning to ensure future bench strength.
  • Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
  • Ensure team members Brand and Company’s educational standards are met and documented to brand standards.
  • Oversee any salary, disciplinary or staffing/human resources-related actions in accordance with company rules and policies.
  • Promote teamwork and quality service through daily communication and coordination with all departments and corporate contacts.
  • Ensure hotel adequately staffed to business needs and budgeted labor standards.


Guest Experience:

  • Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.
  • Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
  • Interact with guests, solicit feedback and build relationships.
  • Use technology platforms to drive guest experience scores.


Responsible Business:

  • Achieve brand and corporate goals (daily, monthly, and annually).
  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. This includes maintaining records to company and brand standards.
  • Maintain relations with outside contacts.
  • Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
  • Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
  • Must be accessible or have designated person, communicated to hotel staff and General Manager’s Supervisor, accessible (during scheduled vacations, etc.) to staff and company for emergency situations 7 days a week/24 hours a day.
  • Ensure hotel is prepared and staff trained for emergency situations and inclement weather conditions.


Working Conditions

Public, business atmosphere, in which temperatures may vary within reason of indoor climates. Outdoor maintenance of property grounds, as needed. Lifting and carrying up to 10 lbs. may occur and with assistance, moving up to 50 lbs. Must be able to sit and stand for long periods of time.

Job Requirements


In order to be successful in the role of General Manager, candidates should meet the following criteria:


Education/Experience  

High school diploma or General Education Certificate is required. Associates Degree or Bachelors Degree in hospitality are encouraged. Previous Hotel Management Experience is required. Same brand experience is preferred.


Knowledge, Skills and Ability 

  • Must have the ability to speak, understand, read and write the English language.
  • Must be able to multi-task effectively in a busy office and public atmosphere.
  • Must have the ability to apply appropriate resolution to stressful situations.
  • Must read and understand the Employee Handbook. 
  • Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
  • Must be able to perform basic computer skills (including Excel, Word, and E-Mail).
  • Must be capable of performing all hourly functions and operating all equipment in hotel.

Job Details

Mid level
Full-time
Salary ($55k - $65k)
Bonus Plan

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Authenticity
Customer Focus
Fairness
Learning
Performance
Social Responsibility

Perks

401(K)
Company Discounts
Health Insurance Benefits
Job Training
Paid Time Off
Vision Benefits
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Amerilodge Group
Amerilodge Group is a privately-owned company which manages,
operates and owns hotels in the Midwest. We're proud of all the
accomplishments made by our outstanding support staff in show more
show more
Address2369 Franklin Road, Bloomfield Township, MI, 48302 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 

People (1)

Asad MalikPresident and CEOPresident and CEO Asad’s start in the hospitality industry began in 2006 when he opened the Holiday Inn Express in Grand Blanc Michigan. He cultivated a relationship with IHG culminating in Amerilodge being recognized as Developer of the Year in 2013 and 2014. Prior to starting his career in hospitality, Asad held several executive leadership positions in finance at top hospitals in Michigan, including his last role as Vice President of Finance at Henry Ford West Bloomfield, part of the Henry Ford Health System. There he was instrumental in opening the new hospital, leading several expansion efforts, showing a positive cash flow 10 months ahead of schedule as well as achieving customer satisfaction in the 99 th percentile in food operations and engagement scores among the best in the system. The hospital also won the Malcolm Baldridge Award for quality. Asad received his Bachelor’s degree from Albion College and holds a Master’s degree in Business Administration University of Detroit Mercy and a Master’s of Health Services Administration from University of Michigan. Asad believes strongly in the importance of family. He and his wife Arifa share three wonderful children. Asad is an avid sports fan. You can often find him at sporting events, cheering on the Detroit teams.

Culture (3)

Top 100 Work Places - Detroit Free PressAmerilodge Group was named a "Top 100" Work Place in 2020 for small businesses by the Detroit Free Press. This nomination was sent in by recommendations from our employees. We are humbled by this nomination and look forward to another year providing the best service and quality to our guests and employees.
HistoryAmerilodge Group is a privately-owned company which manages, operates and owns hotels in the Midwest. Since our formation, we have outpaced the growth of many comparable hotel ownership companies around the United States. The company’s experienced management, combined with our long-term strategy of investing and our industry wide affiliations, has made us one of the fastest growing hospitality companies in the industry.
Social ResponsibilityWe've earned an impressive reputation for strengthening the communities that we do business in through a heartfelt commitment to giving back. From 2012 to 2017, Amerilodge Group made over $250,000 in cash donations. This is in addition to the $34,000 in kind donations made each year. Amerilodge Group's foundation is built around taking care of our employees. The company has created an Employee Assistance Fund that is funded by the company and employees to provide emergency assistance when needed. Since its formation in the fall 2016, the program has provided over $16,000 in monetary support, in addition to furniture and household items such as beds, couches, bedding, etc. and sponsoring employee's families at the holidays.
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