Hotel General ManagerHampton Inn Rochester IrondequoitRochester, NY
A property of: Thind Management
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Job Description

Thind Management is a new management company formed with our customers and associates in mind. A family-owned company, Thind’s motto is “We’ll Take It From Here”. We focus on embedding our upbringing to create a safe, lively and comfortable environment for all, and our properties are a testament to this promise.

Scope of the Role:

* Oversee and manage sales staff and reservations to ensure maximum revenue, promotional coverage and marketing opportunities are achieved.

* Implement revenue management, sales and marketing operations, procedures and best practices.

* Identify new revenue opportunities.

* Provide daily, weekly and monthly reporting.

* Build and maintain strong working relationships with levels of staff at the hotels and at the corporate level.

* Travel regularly to each hotel you are responsible for.

* Embed a sales culture.

* Work closely with revenue management and marketing functions, to develop strategies to maximize RevPAR and grow market share.

Core Job Responsibilities & Duties:

* Maintain and promote a team work environment with effective and clear communication amongst co-workers.

* Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.

* Works with sales managers, other portfolio managers and general managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

* Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

* Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.

* Ensure hotel meets or exceeds budgeted goals.

* Follow and track company cross-sell procedures.

* Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.

* Organize travel agent month and travel agent appreciation rates for slow months.

* Assists with the development and implementation of promotions, both internal and external.

* Creating a focus on attracting new business.

* Attending and contributing to the monthly sales strategy meeting

* Updating and owning the sales strategy & sales plan with the General Manager.

* Review and approves any special corporate negotiated rates through guaranteed rates letter.

* Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

* Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.

* Recommends monthly room nights target goals for sales team members.

* Participates in sales calls with members of sales team to acquire new business and/or close on business.

* Develop and send informative press releases to targeted lists highlighting all activities and promotions.

* Maintain and expand corporate incentive program via direct mail, personal visits etc.

* Oversee and ensure the updating of rates, promotions on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity.

* Responsible for the training of sales managers and staff.

* Follow and promote hotel standards with guests, co-workers.

* Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc.

* Monitors all day to day activities of direct reports.

* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

* Carry out specific oral and written instructions.

* Perform any other duties as assigned by the Area General Manager, Operations Manager or Ownership.


* High degree of commercial awareness.

* Ability to understand links between sales and profit.

* Excellent sales and negotiation skills.

* Good business sense.

* Ability to motivate and lead a team.

Experience & Qualifications:

* 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA is preferred.

* Atleast 5 years experience in the sales and marketing or related professional area.

* Atleast 3 years experience in a senior sales role.

Job Requirements

Experience & Qualifications:

* 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA is preferred.

* Atleast 5 years experience in the sales and marketing or related professional area.

* Atleast 3 years experience in a senior sales role.

Job Details

Senior level
Salary ($45k - $60k)

About this location

building Type:


Customer Service
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Hampton Inn Rochester Irondequoit
Hotelshow more
Address1323 East Ridge Road, Rochester, NY, 14621 View map

Culture (1)

OUR MISSIONThind Management's mission is to provide guests with an unforgettable experience from the moment they step foot onto any of our properties throughout the United States. We strive to provide clients with five-star service that exceeds their expectations. We simplify hospitality to create the highest quality experience for all.
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This property is managed by
Thind Management