Homeowner ConciergeBreckenridge Ski ResortBreckenridge, CO
A property of: Vail-Rock Resorts
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Job Description

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Owner's Concierge/relationship specialist, provides exceptional service and creates loyal relationships with Village at Breckenridge homeowners. The Owner's Concierge develops meaningful relationships with in-town vendors, realtors and other Vail Resorts' outlets. This position will not only build relationships with our current homeowners, but provides potential owners with accurate information in regards to our rental services and offerings. The Owner's Concierge will be influential in maintaining rental units on our program, conducting monthly owner billing, and assist with bringing new units into the rental program.

This position offers a flexible schedule with plenty of time to enjoy the mountains. It is the perfect opportunity to gain experience in multiple hospitality roles with opportunity for advancement.

Responsibilities include (but are not limited to):
  • Create open and on-going conversation with current VAB rental owners via pre-arrival phone calls to owners
  • Strengthen relationships with owners by making reservations and creating a more welcoming atmosphere for current owners
  • Walk owner units prior to arrival, write welcome letters, arrange welcome and loyalty gifts for owners, and personally check owners into their units
  • Basic knowledge of rental revenue numbers and services to answer owner questions and promote to potential buyers
  • Expand owner loyalty program specific to Village at Breckenridge homeowners by working closely with local vendors and Vail Resorts to provide owners discounts on local dining and activities.
  • Manage owners databases to enhance relationship
  • Prepare monthly owner newsletters for the Village at Breckenridge and BPM homeowners
  • Conduct accurate monthly owner billing and maintain record of owners concessions
  • Assist with owner upgrades and rental rating program
  • Maintain HotSos and expedite unit repairs with engineering department


Qualifications:
  • High school diploma or equivalent
  • Resume Attached- Required
  • Previous hospitality experience
  • Experience with LMS and/or HotSos
  • Proficient in Microsoft Office
  • Appropriate grammar and telephone etiquette, must be proficient in writing professional business emails and letters to external guests
  • English and Math skills
  • Exceptional customer service and willingness to be out-front in approaching potential clients and owners
  • Exceptional organizational skills
  • Bachelor's degree - preferred
  • Concierge or front desk experience - preferred


If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, come work with us at Breckenridge where you'll instantly feel at home. www.vailresortscareers.com

Professional full time Member Services Staff, providing front desk/reception coverage, including holidays and weekends, throughout the winter season. All daily functions must be performed efficiently and competently.

The budgeted range starts at 15.50. Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including...
  • Medical, Dental, Vision insurance, and a 401(k) retirement plan
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
  • Paid Parental Leave for eligible mothers and fathers
  • Healthcare & Dependent Care Flexible Spending Accounts
  • Life, AD&D, and disability insurance


If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, come work with us at Breckenridge where you'll instantly feel at home. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 278248

Job Requirements

See Job Description

Job Details

Mid level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Resort

Values

Community
Customer Service
Fun
Integrity
Safety
Teamwork
Value Creation

Perks

401(K)
Company Discounts
Counseling
Dental Benefits
Health Insurance Benefits
Paid Time Off
Parental Leave
Ski Discounts
Vision Benefits
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Breckenridge Ski Resort
At Breck, the mountains, the town, and the people create a vibe that
inspires everyone to live bigger. It's a catch-me-if-you-can,
go-big-or-go-huge kind of vibe. It's a send-it-til-your-thighs-show more
show more
Address1599 Ski Hill Road, Breckenridge, CO, 80424 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeResort 

People (3)

Carol FabrizioVice President, Communications, Broomfield"There is no shortage of challenges or opportunities to help improve the business. If you see a need, and you have the capacity and ambition to work on it, you’ll have the opportunity and support to forge ahead."
Mike GoarVice President and COO, Heavenly Ski Resort"Two things come to mind in relation to leadership within Vail Resorts - self-awareness and owning your contribution to your own success as well as that of your coworkers and the company."
Kiernan CainVice President, Resort Marketing, Broomfield“. . . the embodiment of our culture is “Vulnerable Leadership,” with the sense that the more you give of yourself to your team, your peers, your manager, the more you will get back in return.”

Culture (4)

Epic By NatureWe are drawn to the mountains. It is here that we create our stories, feed our souls, and find the best parts of ourselves. It’s here that we discover that we are #EpicByNature. From small moments with big impact, to traditions celebrated year afte...
Leadership Summit: ONE
A Day In The Life of A Lift Operator - #WBWorkLoveSymphony Chair accesses a pretty dreamy zone. Imagine if you could spend your workdays there! Whistler Lift Operator, Dani Eyjo (aka Schmitzy) captured his daily commute on a GoPro a few weeks ago, check it out: *Make sure to give him a high-five whe...
Inside look at what's it's like to work at Vail Resorts
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This property is managed by
Vail-Rock Resorts