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Guest Services RepresentativeWoodSpring Suites El Paso AirportEl Paso, TX
A property of: Nationwide Hotel Management Company, LLC
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Job Description

Nationwide Hotel Management Company, LLC. (NHMC) is a full service hotel management company specializing in the economy and select service segments of the hospitality industry, with services focused on the extended stay segment. NHMC has been recognized as one of the 30 Top Hotel Companies by Hotel Management magazine. With over 120 hotels under management throughout the United States, NHMC is one of the country’s largest hotel management companies, and largest within the Choice Hotels family of brands. Founded in 2003 and reorganized in 2018 NHMC is based in Wichita, Kansas. With “People First” as it’s guiding principle, the company has over 1,150 associates and growing. Please visit www.nationwidehmc.com to learn more about our organization and to view additional career opportunities. This position is located at a WoodSpring Suites Hotel.

Part-time employees are eligible for both Traditional and Roth 401K with up to a 4% company match!

$350 Bonus Details:

  • $150 hiring bonus after 90 days of employment
  • $200 additional hiring bonus after 180 days of employment

Position Summary
Ensure that guests receive outstanding customer service according to company and brand standards. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from guests as well as ensuring that guest payments are collected and processed in a reliable and timely manner.

Ensures that all service provided are consistently prompt and courteous and meet high standards of quality to ensure guest satisfaction and repeat business. Inspects guest rooms and public spaces to ensure compliance and to confirm rooms and property are guest ready. Responds to all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.

Position Type and Expected Hours of Work

This is a part-time position with rotating weekday and weekend shifts. Employees in this position may be asked to take overnight on-call shifts from time to time.

Required Education and Experience

* High school diploma or equivalent.

* Prior guest service experience preferred.

* Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.

* Excellent oral and written communication skills.

* Friendly, cooperative manner and patience in dealing with customers and staff.

* Must maintain a professional appearance and demeanor.

* Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure.

* Strong organizational time management skills and problem-solving skills.

Job Requirements

[see description]

Job Details

Entry level
Part-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Airport

Values

Collaboration
Empathy
Excellence
Integrity
Transparency

Perks

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WoodSpring Suites El Paso Airport
Located less than 20 minutes from Las Cruces International Airport,
WoodSpring Suites® Las Cruces is an extended stay hotel offering
convenience and affordability. At our hotel, you'll find pet-frishow more
show more
Address3610 Joe Battle Boulevard, El Paso, TX, 79938 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeAirport 

People (2)

Dwayne OsterhoutGeneral ManagerIn June of 2021 it will mark my second year with Nationwide as the General Manager of the Fort Walton Beach property. I have enjoyed my time with this company in a large part do to the support we receive from upper management all the way to the CEO of the company. If I ever have an issue or concern with any aspect of my day to day operations I get immediate response from my Regional Director of Operations and if she can not provide an answer she get’s one. The Benefit program across the board is one of the best I have seen in my over 37 years in the business and I started out with Corporate Hotel’s like Hyatt Hilton and Marriott. Coming from Full Service Convention Hotel’s and Resorts I have learned all about top service and high expectations. Woodspring Suites is a special Brand with in the Choice Hotel’s offering less frill but at a great price and still maintaining a high standard just like the “Big Boys” in business like those Corporate Hotel’s I mentioned earlier. I would recommend working for this company to anyone and prove to be a strong mentor to anyone coming on board. Good Luck to you in your career in the Hospitality Business !
Crystal TackettGeneral ManagerPrior to my employment with Nationwide Hotel Management Company, I held numerous titled positions with different hotel chains, but there was never an opportunity for growth – my most recent position being an Operations Manager at a Mid-Service Marriott. Two years later, I found myself in the same position at the same hotel. I was continually passed over, or not even considered for advancement. In August of 2019, my General Manger was promoted to the Reginal Director of Operations. That was when it became clear that I had a chance to reach for my goal, and I applied for the GM position. I underwent a series of interviews and was chosen to be the General Manager of the Dayton hotel. This is my first time as a GM, and I have to say I love it!

Culture (1)

How Does People First Create Results?At Nationwide Hotel Management Company, LLC, we've created an environment where people come first. Our goal is to make coming to work a great part of our team member's day. When our associates know they are valued and appreciated, they are most prepared to deliver outstanding results.
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Nationwide Hotel Management Company, LLC