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Guest Services ManagerThe Elyton Hotel, Autograph CollectionNashville, TN
A property of: Ascent Hospitality Management
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Job Description

Guest Services Manager
The Elyton Hotel, Autograph Collection
Birmingham, AL 

Please note that this position is based at The Elyton Hotel in Birmingham, AL. Candidates must be willing to relocate and relocation assistance will be provided.

Ascent Hospitality
has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation.  Our culture expresses a memorable experience for all of our Team Members and guests alike.  So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change.  If this is what you’re all about, consider joining our Team.

We are currently looking for a seasoned individual for the position of Guest Services Manager for The Elyton Hotel, an Autograph Hotel by Marriott in Birmingham, AL.   We’re looking for a real leader, not manager!

Guest Services Manager Basic Functions
The Guest Services Manager is to maintain organization and supervision of the Guest Services/Valet Department, Reservations and Front Office to insure an exceptional guest experiences and the overall stay of the guests at this four star property. Also they will help to ensure satisfaction (internal and external), financial performance, and employee relations.

 

Job Requirements

 Guest Services Manager Essential Functions

  1. The Guest Services Manager will supervise the training of all Guest Service Team Members and motivate them to perform their jobs effectively.
  2. Responsible for ensuring that the Front Office is in compliance with all systems, control policies and procedures.
  3. Monitor and control payroll and other expenses.
  4. Development and monitoring of the Front Office budget.
  5. The Guest Services Manager is responsible for the overall implementation of the Manager on Duty program.
  6. Assume Manager on Duty shifts
  7. Develop and maintain open lines of communication within the department and with other departments within the property.
  8. Resolve guest problems expediently and in a professional manner.
  9. The Guest Services Manager will ensure exceptional guest service is delivered at the front desk and guest services.
  10. Conduct daily stand ups and monthly Front Office meetings.
  11. Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern.
  12. Direct the efforts of the Front Office Supervisors, Front Desk Agents, Guest Service Agents, and Reservations Agents.
  13. The Guest Services Manager will attend required meetings as a representative of the Front Office.
  14. Handle disciplinary action, coaching and counseling sessions and related personnel issues.
  15. Ensure all group rooming lists are accurate and to coordinate any special group requests.
  16. Delegate work among the staff in an equitable manner.


Guest Services Manager Qualifications

  1. High school graduate or equivalent.
  2. 2 years college education preferred.
  3. 2 years experience as a Guest Service Manager at a 4-star property preferred.
  4. Marriott experience preferred
  5. At least two year management experience.
  6. Excellent service and communication skills.
  7. Computer and telephone skills necessary.
  8. The ability to multi task and outstanding organizational skills.

 

Job Details

Senior level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Accountability
Commitment
Empowerment
Excellence
Integrity
Leadership
Teamwork

Perks

Dental Benefits
Disability Insurance
Family Medical Leave
Health Insurance Benefits
Hotel Discounts
Job Training
Life Insurance
Paid Holidays
Paid Sick Days
Vision Benefits
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The Elyton Hotel, Autograph Collection
MODERNIZED HISTORIC BOUTIQUE HOTEL IN DOWNTOWN
BIRMINGHAM The Elyton Hotel, a AAA Four Diamond hotel invites guests
to experience a new definition indulgence at the intersectioshow more
show more
Address1928 1st Avenue North, Birmingham, AL, 35203 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 

People (14)

Stan CrockettAccounting Manager"I like the people I work with and the people I work for. From management to line level employees, we work together to provide the very best services for our guests. I'm happy to do whatever I can for the Team."
Melissa RogersGuest Service Agent, Hampton Inn Gulfport, AL"The HI Gulfport is my happy place. Our team members represent my extended family. I absolutely love working her and for Ascent Hospitality." Note: Chris Nassetta sent a personal note recognizing Melissa's 'exceptional assistance' to our guests.
Gabriela SirbuCorporate Payroll Manager"In 4 years I have grown to appreciate the autonomy I have achieved which allows me to innovate and select the strategies when starting new projects."
Edneva AyersExecutive Housekeeper"I've worked at the Huntsville Marriott for over 33 years. In the beginning, I wanted to quit every day, but the staff was caring and I had great mentors along the way. And now I love my job and the people I work with, some of whom I have worked with for over 20 years.
Rick BrooksSous Chef, The Chattanoogan Hotel"I really enjoy working for Ascent Hospitality because of the family atmosphere and the ability to showcase my creativity everyday and train my associates to excel in their culinary careers."
Casey JonesSales Manager, Huntsville Marriott"What I love most about working for Ascent Hospitality is that I don't feel like just a number. Having my ideas heard makes me feel like a valued employee!"

Culture (1)

Ascent Hospitality: Our CultureFundamental to what we believe and strive to achieve each and ever day.
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This property is managed by
Ascent Hospitality Management