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Guest Services CoordinatorJEM Worldwide ResortsGeorge Town, George Town, Remote Job
A property of: JEM Worldwide Resorts
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Job Description

Position: Guest Service Agent/Concierge/Server

Reports To: Operations Manager

Job Summary

A candidate seeking a career in hospitality operations with multiple roles will be right at home in this multifaceted position dedicated to creating the best possible vacation experience for our Resort guests. This individual has an incredible opportunity to make an impact directly with our guests and make a difference with our team collectively. The candidate will contribute directly to our Company; consistently ranked as one of the best Dive Resort Operators in the world - year after year! Professional candidates selected will ensure the expectations of our guests and not just met, but exceeded! The Guest Service Agent / Concierge / Server will work the key front of house areas as a true team-player on a scheduled basis and have the opportunity to practice professional experience, alongside our trained company standards and best practices at both the Resort Front Desk area and in our Restaurant and Bar outlets.

Key Responsibilities:

Guest Services Agent / Concierge

• Deliver a warm welcome and fond farewell to all guests checking-in/out from our Resorts.

• Field reservation inquiries and close to actual guest bookings. Managing in-house guest accounts and preparing arrival/departure documents by maintaining accurate daily cash reporting payment posting, balancing and reporting. Conduct resort bookkeeping functions. Control and manage property key system and inventory. Coordinate daily tasks with all resort departments, including Food & Beverage, Housekeeping, Maintenance and liaise with on-site Dive Shop.

• Partner closely with reservations office staff to ensure continuity of experience and that all guests expectations are met; including items such as special room requests, food allergies and celebration amenities. Ensure that all requests are addressed and prepared accurately and smoothly in advance of the guest/group arrival.

Become local experts and direct our guests to points of interest, arrange bicycle and car rentals. Coordinate food and beverage amenity requests along with connecting guests with other offsite activities. Airport greetings and valet support may be required during heavy occupancy periods


Key Responsibilities:

Bar & Restaurant Server

• Expedite and Serve Guest Food & Beverage orders with knowledge, efficiency and enthusiasm!

• Upsell Food & Beverage orders for the Bar & Restaurant outlets

• Handle cash / credit card / in-house room account transactions through Micros POS systems with care and efficiency

• Clear and reset tables, replenish condiments and conduct routine cleaning/re-stocking of bar back areas

• Assist with managing tablescapes and dining décor setup and service for any weekly activities and functions. Serve and host cocktail party service for our guests.

• Provide barista service at our automated coffee station in the Restaurant, creating and serving drinks to recipe with energy and enthusiasm as guests prepare for their dive day!

• Working with your front desk counterparts in responding efficiently to guest requests in keeping with the company's standards and service philosophy


Job Requirements

Qualifications & Abilities

• Experience in Food & Beverage division, wait staff/server experience is essential

• 2+ years’ experience in a Front Desk or Concierge Position is an advantage!

• Caribbean, Overseas, remote Resort or Cruise Ship experience an asset

• Professional Resort training / internships an advantage

• Positive High-Energy Outgoing Personality with Radiant Smile; Extremely Polite and Professional

• Exceptional organizational and time-management skills

• High level proficiency with computers, including: Hotel property management systems (preferably Resort Data Processing), Microsoft Windows, Microsoft Office Suite, QuickBooks, Internet navigation. Familiarity with Micros POS is a plus!

• Flexible on working hours and shifts, specifically flexible with assignment to the Front Desk and Food and Beverage divisions.

• Standing for most of duration of shift, frequent use of computer

• Ability to lift at least 20lbs and move at an efficient pace; (lift a case of beer/wine/spirits)

• Ability to relocate overseas and produce a clean, valid police clearance

• Drivers license is also essential for this role

• Ability to reside on a remote island location


 Footnote: This position may be located in any one of two Caribbean Resort Destinations. We encourage all applicants to only apply if they are comfortable with remote Resort living.  

Job Details

Mid level
Full-time
Remote Job
Hourly ($12 - $15)

About this location

class:
Upscale
room Count:
101-250
location Type:
Resort

Values

Accountability
Integrity
Leadership
Self-Improvement
Stewardship
Teamwork

Perks

Company Discounts
Health Insurance Benefits
Job Training
Paid Holidays
Paid Sick Days
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JEM Worldwide Resorts
We invite guests worldwide to discover the world’s best dive resort
locations throughout the Caribbean Islands!
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Address4127 5th Avenue North, St. Petersburg, FL, 33713 View map

People (5)

ArnoldRestaurant Team-memberBefore moving to Cayman Brac, Arnold trained in both restaurant and front desk services at upscale boutique properties, it is this experience that he uses today in his daily role of providing attentive service to our guests - when above water! He takes great delight in making each and every guest smile, and cater to the needs and requests our guests at Cayman Brac Beach Resort may have. According to Arnold, life in Cayman Brac, is wonderful and he expects that anyone wishing to pursue a career with our Resort on the island will have all expectations surpassed!
GunaHead ChefChef Guna is from Chennai, India, where he learned to prepare fine food and beautiful plating. He was inspired by an uncle—a chef who created artistry with his food. Chef Guna has made Cayman his home for many years and his nightly plating of the day’s entrées looks like what you’d expect to see at any prestigious restaurant. It’s no secret that Chef’s food also tastes every bit as delicious as it looks. Chef Guna honed and perfected his skills at Royal Caribbean Cruise Line where he was named employee of the year, at the Marriott Dubai, and at several restaurants on Grand Cayman before joining the team at Cobalt Coast as Head Chef. He combines fresh ingredients and seasonings to create excellent taste, flavors, and smells so guests leave feeling as if they’ve feasted with all of their senses. When not working, Chef Guna uses the Internet to communicate with his family back in India or heads to Grand Cayman’s beaches to relax in the beauty of the Caribbean.
IngridRestaurant Team LeaderIngrid is from Montego Bay, Jamaica, and entered the hospitality industry there as a personal concierge for families staying at the resort where she worked. She had to be an expert in all aspects of caring for tourists, because that’s what was expected of her. Her goal is to make all of our guests feel very special so they enjoy their vacation to the fullest and come back again and again.... Ingrid excelled at singing, drama, and netball (similar to basketball) while in school and now has four children. Since arriving on Little Cayman, she has made many really big life changes. Ingrid has learned to ride a bike and drive. She has also learned to swim and snorkel and just recently became a certified diver!
RafiBartender & ServerMeet Rafi Bartender at Little Cayman Beach Resort. To him, the label “bartender” is no more accurate at describing his skill than “nice water” describes our Cayman Caribbean. Rafi has elevated making cocktails to an art form with the fine-tuned flair of flipping bottles and the “hand magic” he employs while making special drinks. His father worked in the hotel industry, which inspired Rafi to make hospitality his own career. At 14, he started working in a hotel kitchen, and after further education and training, he became a server, then a bartender, and ultimately a mixologist who blends entertainment into creating and serving drinks. Rafi has won awards for his skill, including a recent third-place finish in the Taste of Cayman with his own Rapture of the Deep concoction. “I just want guests to feel happy,” said Rafi, who is also an expert at making classic cocktails of the 70s and 80s. “Besides getting better at my craft, I want to learn to swim and explore this beautiful underwater world here on Little Cayman.”
RachelleGuest Services Team-memberAs a part of the Guest Services Team, I always believe that I am the face of the Company as we are the very first point of contact for all new and repeat guests. We must have friendly smiling faces, a talent for multitasking and superb organizational skills. We perform essential duties such as greet and welcome the guests, ensure a seamless check in and check out, answer all guest’s queries, emails and incoming calls and a whole lot more! As my role is the key to the Front of House Hotel experience I anticipate my daily tasks may involve other guest service tasks such as concierge assistance and even greeting and performing hostess duties in the Restaurants. Life in Paradise is never truly quiet! No matter which role I am performing that day, my goal is to always provide our guests with superb customer service and go an extra mile to exceed their expectations!

Culture (1)

Stewardship is everything to us...Stewardship: We are stewards of the natural resources of our islands and the oceans to ensure future generations of guests can continue to be inspired by their beauty and diversity.
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