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Guest Services Agent - Residence Inn - Watertown (Watertown, MA)Residence Inn - WatertownWatertown, MA
A property of: Stonebridge Companies
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Job Description

$500 signing bonus

Guest Service Agent

  • Provide Distinguished Hospitality that aligns with the pillars our mission statement.
  • Operate reservation, property management and credit card systems, following all safety and security procedures.
  • Maintain accurate cash sheet. Responsible for cash drawer balancing.
  • Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.
  • Know emergency procedures and how to respond.
  • Never say a guest's room number or personal information out loud.
  • Be knowledgeable of hotel promotions.
  • Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
  • Complete daily reports, audits correspondences etc. as required by your shift.
  • Keep lobby and office area clean at all times,
  • Set wake-up calls as dictated by your shift.
  • Lock and secure area if leaving the front desk.
  • Create incident reports for guest injuries / issues when required.
  • Ensure all calls are answered timely and in a "scripted" manner.
  • Take and record reservations with accuracy. Confirm as requested.
  • Resolve guest complaints to exceed expectations.
  • Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
  • Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
  • Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Job Requirements

  • Relevant related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to speak English fluently.
  • Ability to interpret and perform basic computer and POS system functions.

Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Job Details

Entry level

About this location

room Count:
location Type:


Customer Focus
Wow Factor


401(K) Matching
Commuter Benefits
Company Discounts
Dental Benefits
Family Medical Leave
Fitness Subsidies
Health Insurance Benefits
Hotel Discounts
Job Training
Life Insurance
Paid Holidays
Paid Time Off
Pet Insurance
Tuition Reimbursement
Vision Benefits
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Residence Inn - Watertown
Residence Inn - Watertownshow more
Address570 Arsenal Street, Watertown, Massachusetts, 2472 View map
Property typeHotel 
room Count51-100 
location TypeUrban 

People (3)

Aly-khan S. MeraliPresident and Managing PartnerAs President and Managing Partner, Aly-khan Merali leads all aspects of Stonebridge Companies’ operational business including Hotel Operations, Accounting, Revenue Management, Human Resources, Risk Management, Information Technology and E-Commerce. Mr. Merali was previously the President and Chief Financial Officer of Turnberry, a leading real estate development company that operates in the hospitality, commercial and residential markets. Mr. Merali joined Turnberry in 2013 and was a member of the Company’s leadership team, where he had complete oversight responsibility for the Finance, Asset Management, Accounting, Legal, Human Resources and Information Systems departments of the Company. In addition, he directed all capital activities, investments, joint ventures and divestitures relating to Turnberry’s multi-billion-dollar portfolio of retail and hospitality development projects. To date, Mr. Merali has been involved in transactions on behalf of Turnberry that total in excess of $7 billion dollars. Mr. Merali has over 20 years of experience in real estate investing and operations. Prior to joining Turnberry, he was the Executive Vice President and Head of Acquisitions for a South Florida-based hotel investment venture with a portfolio of assets that spans North America, Europe and the Caribbean. Prior to that, he worked and lived internationally while maintaining leadership and, at times, ownership positions in various real estate-based companies in the United Kingdom, Canada and East Africa that included resort and hospitality properties as well as industrial and manufacturing, office and senior living assets.
Randy SantulliSenior Vice President – Hotel OperationsRandy Santulli joined Stonebridge Companies in early 2006 where he serves as Senior Vice President-Hotel Operations. He is responsible for all aspects of the hotel portfolio including select-service, extended-stay, mid-scale and full-service hotels. Mr. Santulli has an extensive background in food and beverage operations and has successfully repositioned numerous high volume restaurant and catering operations throughout his career. Prior to joining Stonebridge, Mr. Santulli served with Remington Hotel Corporation as Divisional Vice President-Hotel Operations, where he was involved in over 45 hotel acquisitions. He previously served with Westbrooke Hospitality Corporation as Senior Vice President-Hotel Operations. Mr. Santulli holds a degree from the Culinary Institute of America.
Navin C. DimondPresident and CEONavin Dimond is the founder of Stonebridge Companies. He serves as President and Chief Executive Officer, overseeing the company’s development and investment functions. Stonebridge Companies has experienced substantial, positive growth. Mr. Dimond is the recipient of the Award of Excellence from the Asian American Hotel Owners Association, the Hotelier of the Year Award from the Colorado Hotel and Lodging Association and the prestigious Hilton Hotels Multi-brand Developer of the Year Award. In 2013 Stonebridge Companies received the coveted Marriott Partnership Circle Award, granted to Franchisees for their excellence and commitment to growth as well as dedication to their associates and guests. In 2007, Mr. Dimond received the Ernst & Young Entrepreneur of the Year Award in the Real Estate and Hospitality category for the Rocky Mountain Region. As a result of his expertise and proven track record, Mr. Dimond serves in an advisory role for a wide variety of organizations. Currently, Navin serves on the Franchise Advisory Council for Hampton Inn Hotels by Hilton and Marriott’s Residence Inn Advisory Board (TRIA Board). Navin has been involved with the Colorado Hotel and Lodging Association (CH&LA) for many years, serving as Chairman in 2003. In 2008 Navin was inducted into the CH&LA Hall of Fame. Mr. Dimond serves on the Washington State University College of Engineering and Architecture Executive Leadership Board, Cornell University’s Dean’s Advisory Board for the School of Hotel Administration and the Daniels College of Business Executive Advisory Board at the University of Denver. Mr. Dimond is a graduate of Washington State University where he earned his B.A. in Business Administration and his B.S. in Construction Management. He earned his MBA in Real Estate and Construction Management from the University of Denver.
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