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Guest Services AgentTown & Country San DiegoSan Diego, CA
A property of: CoralTree Hospitality Group LLC
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Job Description

Job Overview

The Guest Services Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression.

Essential Functions

  • Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest
  • Anticipate guests' needs, respond promptly and acknowledge all guests
  • Keeps record of all arriving/departing and in-house guests
  • Be knowledgeable of all tours/groups
  • Maintains records for all VIPs, special requests, etc.
  • Upsells other resort services and amenities to guests

Job Requirements

Qualifications


  • Property Introduction

    Town and Country Resort is an authentic, mid-century modern resort in the heart of San Diego, where guests can relax and have fun!

    We are looking for fun talent to create some excitement around this newly renovated, iconic property!

    Company Introduction

    Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that molds our interactions with everyone we encounter - our guests, our clients, our team and our communities. We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity and heart to thrive. We believe our team members are the true soul of our company.

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
501-1000
location Type:
Urban

Values

Balance
Empowerment
Innovation
Integrity
Performance
Relationships

Perks

401(K) Matching
Adoption Assistance
Commuter Benefits
Dental Benefits
Family Medical Leave
Health Insurance Benefits
Hotel Discounts
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Town & Country San Diego
Find your fun at Town and Country Resort, a San Diego icon where
mid-century cool and warm hospitality come to mingle. Throughout the
resort, every moment brims with sunny possibilities—in moshow more
show more
Address500 Hotel Circle North, San Diego, CA, 92108 View map
Property typeHotel 
classUpscale 
room Count501-1000 
location TypeUrban 

People (1)

Tom LuersenPresidentTom provides executive leadership for CoralTree Hospitality Group and previously was the Chief Operating Officer of the Two Roads Hospitality/Destination Hotels portfolio. A 20-year veteran of Two Roads, Tom held multiple operations titles with the company. He started with Two Roads in 1998 at Sunriver Resort in Oregon where he was Managing Director. He previously held senior resort and hospitality executive positions with The Woodlands Corporation in Texas, where he oversaw the hospitality division including resorts, hotels, corporate conference centers and club operations, along with master planning the 36,000-acre community. Tom also has held various executive and leadership roles with Busch Properties, operating and expanding hospitality, golf, club and condominium developments. After graduating from college, where he was managing restaurants in Miami, Tom joined Gaylord Hotels in Nashville, Tenn., and held an executive-level role in management for the original Opryland Hotel. Tom is an active member of the American Hotel & Lodging Resort Resort Committee, the Urban Land Institute and is the founder and board member of The Wonderland Express, a non-profit organization that provide memorable holiday experiences to economically challenged and at-risk families in Central Oregon. He is a two-term past Chairman and Board Member of the Oregon Tourism Commission and the Cascade Culinary Institute. Tom received his Bachelor of Science degree from Florida International University.

Culture (2)

EmpowermentWe encourage thoughtful risk taking
IntegrityWe do the right thing
Company Logo
This property is managed by
CoralTree Hospitality Group LLC