The Guest Services Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression.
Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest
Anticipate guests' needs, respond promptly and acknowledge all guests
Keeps record of all arriving/departing and in-house guests
Be knowledgeable of all tours/groups
Maintains records for all VIPs, special requests, etc.
Upsells other resort services and amenities to guests
Town and Country Resort is an authentic, mid-century modern resort in the heart of San Diego, where guests can relax and have fun!
We are looking for fun talent to create some excitement around this newly renovated, iconic property!
Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that molds our interactions with everyone we encounter - our guests, our clients, our team and our communities. We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity and heart to thrive. We believe our team members are the true soul of our company.