Job Description

Job Overview

The Guest Services Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression.

Essential Functions

  • Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest
  • Anticipate guests' needs, respond promptly and acknowledge all guests
  • Keeps record of all arriving/departing and in-house guests
  • Be knowledgeable of all tours/groups
  • Maintains records for all VIPs, special requests, etc.
  • Upsells other resort services and amenities to guests

Job Requirements

Qualifications


  • Property Introduction

    Town and Country Resort is an authentic, mid-century modern resort in the heart of San Diego, where guests can relax and have fun!

    We are looking for fun talent to create some excitement around this newly renovated, iconic property!

    Company Introduction

    Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that molds our interactions with everyone we encounter - our guests, our clients, our team and our communities. We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity and heart to thrive. We believe our team members are the true soul of our company.

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
501-1000
location Type:
Urban

Values

Balance
Empowerment
Innovation
Integrity
Performance
Relationships

Perks

401(K) Matching
Adoption Assistance
Commuter Benefits
Dental Benefits
Family Medical Leave
Health Insurance Benefits
Hotel Discounts
Company Logo
This property is managed by
CoralTree Hospitality Group LLC