Guest Services AgentTerranea ResortRancho Palos Verdes, CA
A property of: CoralTree Hospitality Group LLC
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Job Description

Job Overview

The Guest Services Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. S/he is responsible for greeting guests, assisting with luggage, transporting guests on property and assisting in creating wonderful memories for all guests.

Essential Functions

  • Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
  • Posted in the lobby when not out on a task
  • Keeps record of all arriving/departing and in-house guests
  • Be knowledgeable of all tours/groups
  • Maintains records for all VIPs, special requests, etc.
  • Maintains an up to date working knowledge of all resort amenities as well as any special events
  • Provides accurate directions and resort information for guests
  • Upsells other resort services and amenities to guests
  • Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate
  • Arranges bell service for guests
  • Schedules travel arrangements for guests
  • Assists with luggage storage and retrieval
  • Opens car doors for guests
  • Valet parks cars
  • Maintains knowledge of valet parking lot flow
  • Performs special deliveries or errands for guests

Job Requirements



Qualifications

  • Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun!
  • Experience. Previous experience passionately providing service to others. Excellent phone skills needed.
  • People Person. The best part of serving others is creating experiences for them that go beyond the expected.
  • Great communicator. Providing amazing experiences requires the ability to communicate to any guest, client or associate.

A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Property Introduction

Rising from a magnificent peninsula along one of Southern California's most scenic and coveted coastlines, comes Terranea Resort (ter-a-NAY-a). Located in the exclusive community of Rancho Palos Verdes, it is conveniently positioned 20 miles between Los Angeles International and Long Beach Airports, and about 30 miles south of Hollywood. Terranea Resort cares deeply for its environment, embraces its natural shoreline setting and promises to deliver a distinctive, classic California lifestyle experience. Dramatically poised at the edge of the Pacific Ocean on the Palos Verdes Peninsula, Terranea's 102 acres are infused with the elegance of a classic Mediterranean estate, the casual energy of coastal Southern California, and countless ways for guests to spend their days - all tied together with authentic, genuine hospitality and a deep respect for this irreplaceable oceanfront setting. Terranea Resort, located just south of Los Angeles, includes guest rooms, suites, Bungalows, Casitas and Villas and a host of world-class amenities, including spectacular dining venues, a world-class spa, a stunning 9-hole golf course and family-friendly activities.

Company Introduction

Our team members are the true soul of our company.  We think differently.  About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests.  We are deeply committed to the foundation of core values that molds our interactions with everyone we encounter - our guests, our clients, our team and our communities.  We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity and heart to thrive.  We believe our team members are the true soul of our company.  We invite you to join us on this journey.

Job Details

Entry level
Full-time

Values

Balance
Empowerment
Innovation
Integrity
Performance
Relationships

Perks

401(K) Matching
Adoption Assistance
Commuter Benefits
Dental Benefits
Family Medical Leave
Health Insurance Benefits
Hotel Discounts
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Terranea Resort
Los Angeles' Hidden Gem- Poised above coastal bluffs with sweeping
views of the Pacific Ocean, Terranea Resort serves as the only luxury
destination resort on the Los Angeles coast. The Mediterrashow more
show more
Address100 Terranea Way, Rancho Palos Verdes, CA, 90275 View map
Property typeOther 

People (1)

Tom LuersenPresidentTom provides executive leadership for CoralTree Hospitality Group and previously was the Chief Operating Officer of the Two Roads Hospitality/Destination Hotels portfolio. A 20-year veteran of Two Roads, Tom held multiple operations titles with the company. He started with Two Roads in 1998 at Sunriver Resort in Oregon where he was Managing Director. He previously held senior resort and hospitality executive positions with The Woodlands Corporation in Texas, where he oversaw the hospitality division including resorts, hotels, corporate conference centers and club operations, along with master planning the 36,000-acre community. Tom also has held various executive and leadership roles with Busch Properties, operating and expanding hospitality, golf, club and condominium developments. After graduating from college, where he was managing restaurants in Miami, Tom joined Gaylord Hotels in Nashville, Tenn., and held an executive-level role in management for the original Opryland Hotel. Tom is an active member of the American Hotel & Lodging Resort Resort Committee, the Urban Land Institute and is the founder and board member of The Wonderland Express, a non-profit organization that provide memorable holiday experiences to economically challenged and at-risk families in Central Oregon. He is a two-term past Chairman and Board Member of the Oregon Tourism Commission and the Cascade Culinary Institute. Tom received his Bachelor of Science degree from Florida International University.

Culture (2)

EmpowermentWe encourage thoughtful risk taking
IntegrityWe do the right thing
Company Logo
This property is managed by
CoralTree Hospitality Group LLC