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Guest Service RepresentativeCourtyard - Dolphin MallMiami, FL
A property of: Dimension Development CompanyPosted 3 weeks ago

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Job Description

This is the job description for GUEST SERVICE REPRESENTATIVE

Job Title: Guest Service Representative
Department: Front Office
Company: Dimension Development
Reports To: Front Office/Operations Manager
Supervises: N/A

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to
guest as appropriate, without announcing room numbers.
2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and
travel directions.
3. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or
telephone by hand or machine.
5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as
telephone, fax and switchboard.
6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in
accordance with hotel and company policies.
7. Take the initiative to greet guests in a friendly and warm manner.
8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor,
(b)assign work, and ensure proper performance of assigned employees.
9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in
hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
10. Other duties as assigned.

Job Skills:
1. Speak clearly and listen carefully.
2. Use personal judgment and specialized knowledge to give information to people.
3. Communicate well with many different kinds of people.
4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:
Education: HS Diploma or equivalent.
Experience: Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Licenses/Certifications: N/A

Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.

Additional physical, visual requirements and working conditions:
X Stand for long periods of time
X Lift/carry 6-25 lbs.
X Able to work overtime and irregular hours

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Job Requirements

 

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Interstate

Values

Customer Service
Excellence
Growth
Passion
Performance
Quality
Teamwork

Perks

Dental Benefits
Disability Insurance
Health Insurance Benefits
Hotel Discounts
Life Insurance
Paid Holidays
Paid Sick Days
Paid Time Off
Pet Insurance
Tuition Reimbursement
Uniforms provided
Vision Benefits
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Courtyard - Dolphin Mall
Courtyard - Dolphin Mallshow more
Address11275 NW 12th Street, Miami, FL, 33172 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeInterstate 
Company Logo
This property is managed by
Dimension Development Company