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Guest Service Agent - Full TimeMarriott San Diego GaslampSan Diego, CA
A property of: Stanford Hotels CorporationPosted 3 weeks ago

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SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

Looking for a Guest Service Agent to provide our guests with extraordinary service at the front desk from making/assisting the reservation to departure striving towards total guest satisfaction. To enhance and enrich the guest experience by responding to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions.

MUST BE AVAILABLE TO WORK A VARIED SCHEDULE INCLUDING WEEKENDS AND HOLIDAYS. NIGHT AUDITOR EXPERIENCE A PLUS. This position is full time.

Benefits
  • Medical (Anthem, Kaiser or Simnsa)
  • Dental (Aetna)
  • Vision (VSP) and Life (The Hartford)
  • Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
  • 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
  • Vacation and Sick Pay
  • Free Parking at the hotel ($175 value)
  • Meal allowance per 8hr shift ($5 per meal period)
  • Room Discounts with any Marriott Brand Hotel (31 different brand globally)
  • Additional Room Discounts for select hotels within portfolio
  • Two pairs of slip resistant shoes a year

Why San Diego Marriott Gaslamp Quarter?

We are known as one of the best hotels in Downtown San Diego due in large part to the way we not only care for our guests, but our associates as well. Our mission is for our hotel to be a place where our associates would love to stay and our guests would love to work!

The Guest Service Agent will be responsible for the daily activities of the Front Office. The Front Office is the hub of guest contact and the ideal candidate will be an outgoing individual who loves to converse with people from all over the world. The following is just a few of the responsibilities of the position:
  • Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
  • Check departing guests out of the hotel as per hotel procedures.
  • Monitor GXP throughout shift for customer care cases, guest chats and work orders.
  • Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
  • Resolve guest problems and complaints.
  • Answer main phone lines and assist/direct guests where needed.
  • Ensures total guest satisfaction.
  • Follow supervisor’s instructions and performs other duties as directed or assigned.

Job Requirements


Job Requirements:
  • High school graduate. Some college preferred.
  • Must have 1-2 years customer service
  • Previous front desk agent and night audit experience preferred.
  • Previous front desk agent experience at a Marriott brand using PMS system a plus.

The San Diego Marriott Gaslamp Quarter provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The San Diego Marriott Gaslamp Quarter is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (619) 446-6031 or email Tracy Smith at tracy.smith@gaslampmarriott.com to let us know the nature of your request. Behaviors

Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

High School or better.

Licenses & Certifications

Alcohol Training

Skills

Teamwork Intermediate
Problem Solving Intermediate
Detail Oriented Some Knowledge
Customer Service Intermediate
Critical Thinking Novice
Decision Making Novice
Conflict Resolution Novice

Experience

1 year(s): Night Audit
1 year(s): Front Desk Agent
1 year(s): Customer Service

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
251-500
location Type:
Urban

Values

Customer Focus
Customer Service
Teamwork
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Marriott San Diego Gaslamp
Marriott San Diego Gaslampshow more
Address660 k street, San Diego, CA, 92101 View map
Property typeHotel 
classUpscale 
room Count251-500 
location TypeUrban 

Culture (1)

Our passion is our people.Our people are the spirit of our company and our greatest strength. Our goal is to represent the community around us. We embrace inclusivity and celebrate diversity. We support our differences and what makes each of us unique. We are committed to inclusive hiring practices, company policies and a diverse workplace where everyone feels represented.
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This property is managed by
Stanford Hotels Corporation