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Guest Service AgentDrury Inn & Suites GreensboroGreensboro, NC
A property of: Drury Hotels
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SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

Pay starting at $12.50 per hour!

Property Location:
3220 Gate City Blvd. - Greensboro, North Carolina 27407

YOU BELONG AT DRURY HOTELS.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do matters at Drury Hotels. There's a place for you here today (and for tomorrow) in this position.

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.
  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.


What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.
  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled


WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
  • Incentives - Quarterly bonuses (we succeed together!)-shared for all based on hotel results
  • Health and well-being - Medical, dental, vision, prescription, life, and disability
  • Retirement - Company-matched 401(k)
  • Work-life - Flexible spending accounts, Team Member Assistance Program, paid time off, and hotel discounts
  • Career growth - Mentorship, cross-training, development plans, management training, and more-60% of management positions promoted internally
  • Award-winning - Ranked among Forbes' Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's a record!)


Rise. Shine. Work Happy.
Apply Now.

Job Requirements

 

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Diversity
Family
Growth
Learning
Teamwork

Perks

401(K)
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Paid Sick Days
Paid Time Off
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Drury Inn & Suites Greensboro
Drury Inn & Suites Greensboroshow more
Address3220 W Gate City Blvd, Greensboro, NC , 27407 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 

Culture (6)

So Much MoreAt Drury Hotels, you will feel a genuine sense of family and belonging, of purpose and value. We work together to do what’s right and get things done. No one person or role is more important than another. As part of our team, you will receive the support and resources to do your job well. You’ll be empowered to try different roles, to cross-train and grow. We’ll set you up for success.
Doing What’s RightDoing what’s right, even when—especially when—nobody is looking. That’s the Drury Difference. We care about our team members as family, operating as one in a caring, unbiased atmosphere. We all pitch in, no matter our role. Our leaders are involved and approachable. When you join our team, you’ll receive the support and resources you need to reach your goals.
LEED® CertificationOur largest initiatives are our LEED® Certified hotels. We are proud to be one of the first hotels to seek LEED certification, and we are proud that Drury Inn & Suites Flagstaff is the first LEED® Certified hotel in Arizona. As we continue to grow, we continue to pursue energy-saving design and LEED construction. Additional brochures outlining all energy-efficient strategies are available at our LEED® Certified hotels.Learn more about the Drury Plaza Hotel in Santa Fe.
Green is GoodFrom the design and construction of our hotels, to the amenities inside of our hotels, we strive to innovate from the building up. Small efforts like our shower amenity dispensers help by not adding to our landfills. Our towel program helps decrease water consumption; and our recycled key program helps by not creating more plastic waste.
PHILANTHROPYWhen we open our doors in a community, it is with full appreciation that doors open both ways. Thriving hotels, guests, team members, and neighborhoods—these are all intertwined. Through philanthropic initiatives on both company and team member levels, our family of hotels strives to be a good neighbor, wherever we are.
Accolades- Top Workplaces 2019: Drury Hotels is honored to be recognized as a Top Workplace in 2019 in St. Louis, Nashville, Atlanta, Colorado, San Antonio, Charlotte & Houston. - J.D. Power "Highest in Guest Satisfaction Among Upper Midscale Hotel Chains" 2018: Drury Hotel's 15th consecutive guest-satisfaction award & a record for most consecutive wins in the hotel category. - TripAdvisor Certificate of Excellence 2018
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