Guest Service AgentHilton Charlotte UptownCharlotte, NC
A property of: Stanford Hotels CorporationPosted 5 days ago

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4.0

Job Description

Are you ready to be a part of the excitement in Uptown Charlotte at a Four Diamond Hilton hotel? If so, the Hilton Charlotte Uptown is the place for you!

The Hilton Charlotte Hilton is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Uptown, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team.

Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay.

Guest Service Agents are responsible for providing a warm welcome to each guest and ensuring guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton OnQ system and assisting guests with any other inquiries or needs that may arise.

The ideal candidate is someone who is outgoing with an upbeat personality and outstanding customer service skills.

  • Must be able to work a variety of day/night and weekend shifts
  • Required ability to use computers, Hilton OnQ training is provided
  • Excellent interpersonal & communication skills
  • Ability to address guest needs and exceed guest expectations
  • An energetic personality

This position will be a blend of 1st and 2nd shifts. Candidate must have scheduling availability from 7am until 11pm.

EOE M/F/Disabled/Veterans

Hilton Charlotte Uptown is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704 331-4311 to let us know the nature of your request.

Job Requirements

Behaviors

Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

High School or better.

Skills

Multi-Tasking Some Knowledge
Decision Making Some Knowledge
Customer Service Intermediate
ONQ Novice

Experience

Prior front office hotel experience preferred

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
251-500
location Type:
Urban

Values

Customer Focus
Customer Service
Teamwork
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Hilton Charlotte Uptown
When in Charlotte, North Carolina, there's no better place to be than at
our Award-Winning AAA Four Diamond hotel, Hilton Charlotte Center
City. Our Uptown Charlotte hotel is located in the heart of thshow more
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Address222 East 3rd Street, Charlotte, NC, 28202 View map
Property typeHotel 
classUpscale 
room Count251-500 
location TypeUrban 

Culture (1)

Our passion is our people.Our people are the spirit of our company and our greatest strength. Our goal is to represent the community around us. We embrace inclusivity and celebrate diversity. We support our differences and what makes each of us unique. We are committed to inclusive hiring practices, company policies and a diverse workplace where everyone feels represented.
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This property is managed by
Stanford Hotels Corporation