Stay informed in your job search
Click 'Allow' for important updates
Guest Relations ManagerFairmont Scottsdale PrincessScottsdale, AZ
A franchise of: AccorPosted 3 weeks ago

In less than 2 minutes, get your
Personal Score for every job

SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

Guest Relations Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Guest Relations Manager, where you will lead, train and recognize your team in support of exceptional guest service!

What is in it for you:
  • Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
  • On-site employee cafeteria
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is your limit!

What you will be doing:
  • Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
  • Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
  • Consistently offer professional, friendly and engaging service
  • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Train supervisors and fulfill training role in the absence of the trainer
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Your experience and skills include:
  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluent in English
  • Minimum of 1 year previous proven supervisory experience in Front Office Operations
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Opear Property Management System an asset
  • Should possess or seek certification in basic first aid
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience Feel Valued, Feel Sparked, We Are One

Job Requirements

See Job Description

Job Details

Mid level
Full-time

About this location

class:
Luxury
room Count:
501-1000
location Type:
Suburban

Values

Innovation
Passion
Respect
Sustainability
Trust

Perks

401(K)
401(K)
401(K) Matching
Company Discounts
Company Outings
Discounted Staff Meals
Health Insurance Benefits
Hotel Discounts
Paid Sick Days
Travel Perks
Similar Jobs: 548

Similar Jobs: 548

Director of Human Resources  
Indigo Golf Partners
Scottsdale, AZ
6 days ago
Assistant General Manager  
Residence Inn Scottsdale North
Scottsdale, AZ
6 days ago
Ocotillo Grill Manager  
Four Seasons Resort Scottsdale at Troon North
Scottsdale, AZ
1 week ago
Coffee Shop/pastry Attendant Fs  
Doubletree Paradise Valley Resort
Scottsdale, AZ
3 weeks ago
Barista  
Hilton Scottsdale Resort and Villas
Scottsdale, AZ
3 weeks ago
Marketing and PR Supervisor  
Fairmont Scottsdale Princess
Scottsdale, AZ
4 days ago
Banquet On Call Bartender  
Fairmont Scottsdale Princess
Scottsdale, AZ
1 week ago
Director of Capital Finance  
Fairmont Scottsdale Princess
Scottsdale, AZ
2 weeks ago
Executive Chef  
Troon Country Club
Scottsdale, AZ
3 weeks ago
See more similar jobs
Fairmont Scottsdale Princess
We are thrilled to embark on an exciting new chapter as our luxury brand
and unrivaled collection of iconic hotels join AccorHotels Group, one of
the world’s largest global hotel companies. Together, as a glshow more
show more
Address7575 East Princess Dr., Scottsdale, AZ, 85255 View map
Property typeHotel 
classLuxury 
room Count501-1000 
location TypeSuburban 

People (1)

Sébastien BazinChairman and CEOAfter five years working in several financial positions in New York, San Francisco and London, Sébastien Bazin was appointed CEO of Hottinguer Rivaud Finances, an investment bank, in 1990, and then CEO of L’Immobilière Hôtelière, a hotel developer in France, in 1992. In 1997, he moved to Colony Capital, a private real estate investment firm, to head up its European branch and lead several acquisitions, principally in the hospitality sector (Générale des Eaux, Club Méditerranée, Lucien Barrière, Fairmont & Raffles, Buffalo Grill, Château Lascombes, Stadia Consulting and others). He joined Accor’s Board of Directors in 2005 and, via Colony Capital, became a Paris Saint-Germain shareholder in 2006 and the club’s Chairman in 2009. In August 2013, he resigned from his duties at Colony Capital and was appointed Chairman and CEO of Accor. Sébastien has been Chairman of the Théâtre du Châtelet’s Board of Directors since 2015 (and a Board member since 2013), is Vice-Chairman of the Gustave Roussy Foundation’s Supervisory Board, and has been a member of GE’s Board of Directors since 2016.

Culture (5)

Explore Limitless PossibilitiesWe’re so much more than hotels - we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 30 + hotel brands, restaurants, nightclubs, spas, co- working spaces, and tech start-ups. Have a passion or want to change your passion? Challenge yourself and switch between jobs, brands, and career paths
Grow, Learn & EnjoyJoin the world’s leading school for lifestyle and hospitality. Acquire new expertise and enjoy life long learning, with courses tailored to your career and interest. Work isn’ t work if its something you love so join us and you join a community. Live your best life and explore the world with our special employee benefits.
Work With PurposeCaring for others is our superpower! We create memories that stay, connect people and cultures, and make the world that much smaller, everyday. Want to give back? Roll up your sleeves and change the world for good, with industry- leading programs to protect our planet and act as social elevators for our communities
Come As You AreWe believe in strength in unity, and power in diversity. What that means is a culture of inclusion that welcomes everyone, regardless of race, gender, background, or… anything really! Add your voice to 120 cultures and counting. So come as you as you are, and dare to be who you want.
Be LimitlessDo what you love. Care for the world. Dare to challenge the status quo!
Company Logo
This property is a franchise of
Accor