General ManagerHyatt Place North CharlestonNorth Charleston, SC
A property of: Moody National Companies
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Job Description

You have a proven track record of success in Hotel Management and you want to grow, taking your career to the next level. As a General Manager for Moody National at the Hyatt Place North Charleston, you’ll have the opportunity to apply what you know, strengthen as a leader, and much more.

The Hyatt Place North Charleston, managed by Moody National Hospitality Management, is looking for a General Manager to join our team. We offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensivebenefits, including medical, dental, vision, and 401(k) with Employer Match.

The General Manager plans and manages the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

Essential Functions:
• Effectively manage hotel staff; hire, train, develop, empower, coach, and counsel, conduct performance and salary reviews, resolve problems, provide open communications, discipline and recommend termination of employment as appropriate.
• Implement company/brand programs, develop and manage property programs and manage the operations of the hotel in a manner consistent with the requirements of the management contract, the franchise agreement, federal/state laws and regulations, and the policies/procedures of the company.
• Develop, recommend, implement and manage the hotel’s annual and long-term operation, sales and marketing, capital, revenue, and expense and profit goals to meet/exceed owner and corporate management expectations.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Ensure the property is maintained in a manner consistent with company goals and allocated budget; protect, secure and enhance the assets as appropriate; conduct safety inspections and resolve safety issues as soon as possible.
• Negotiate with vendors to procure cost-effective contracts for services and products used by the hotel.
• Collect outstanding Accounts Receivables in a timely manner and resolve Accounts Payable issues with vendors.
• Develop, implement, and maintain a disaster preparedness plan for the property.
• Participate in community and professional organizations to maintain high visibility and promote a good image to foster future growth.
• Maintain and update personnel and payroll records in compliance with Company policies and procedures; monitor and direct effective employee orientations and training activities.
• Monitor employees to ensure compliance with safety policies and procedures; provide employees with related equipment and clothing items in accordance with Company policy.
• Prepare and submit all reports to Corporate management as requested and according to scheduled due dates.
• Assume responsibilities of any line level employee, as needed.
• Complete special projects and participate in task forces and committees as assigned.

Supervisory Responsibility:
• Supervise Assistant General Manager, Food & Beverage Director, Director of Sales, etc.

Job Specifications:
• Advanced knowledge of the hospitality and business management fields and of all policies and procedures relating to hotel operations.
• Excellent leadership, managerial/supervisory and organizational skills.
• Good understanding of basic accounting functions and financial statements, including profit and loss and balance sheet statements.
• Ability to study, analyze, and interpret complex activities or information to identify and resolve problems and make decisions with only general policies and procedures available for guidance.
• Excellent verbal and written communication skills and ability to interface effectively with all levels of employees and management, guests, owners, and investors.
• Outstanding negotiation skills.
• Intermediate proficiency with all hotel-related systems/software and with MS Office products, including Word, Excel and Outlook.
• Ability to read, write, and speak effectively in English; some proficiency with speaking a second language highly desirable.
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures 

Experience and Education Requirements:
• Undergraduate degree in Hospitality, Business or related field preferred.
• 5+ years of experience as an Assistant General Manager or General Manager.
• Minimum training required per year as assigned by the company
• Any additional training required by manager.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is frequently required to stand; bend; kneel; walk; and reach with hands and arms.
• This position requires the ability to occasionally lift products and supplies, up to 50 pounds.
• Ability to supervise on-floor activities 60% of the work day.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions at the Company’s discretion and on a case-by-case basis.

Work Environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This is a full-time position and is regularly required to work 50+ hours per week.
• Work days and work hours may vary depending on hotel needs.

Job Requirements

Qualifications

Skills

Preferred

Teamwork - Advanced

Negotiation - Advanced

Communication - Advanced

Analysis - Intermediate

Accounting - Intermediate

Planning & Organizing - Advanced

Management - Expert

Leadership - Expert Education

Preferred

Bachelor of Arts Experience

Preferred

1 year: Experience as a Hotel Assistant General Manager or General Manager or in a related field.

Job Details

Senior level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban
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Hyatt Place North Charleston
Hyatt Place North Charlestonshow more
Address2455 Prospect Drive, North Charleston, SC, 29406 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 

People (8)

David SchwartzPresident of Multifamily ManagementMr. Schwartz and his team are responsible for the management and day to day operations of all multifamily properties managed by Moody National Multifamily Management. These responsibilities include revenue optimization, cost control, property maintenance as well employee selection, training and performance. He has more than 16 years of experience in Multifamily operations. Prior to joining Moody National Management in 2003, Mr. Schwartz served as the President of Residential Realty Group I, a 501 C(3) Non Profit Community Housing and Development Organization, whose assets included more than $200 million of Class A, B and C multifamily properties in markets across Texas. Mr. Schwartz holds a Bachelor of Science in Management/Finance from Purdue University and lives with his wife of 14 years, Noel and their two sons Aiden, 12, and Bryce, 10.
Stephen B. WoodsVice President of Commercial OfficePrior to joining the Moody National Companies in 2005, Mr. Woods was Director of Facility Services for all of Enron’s properties in Houston, Texas. Mr. Woods has over 25 years of experience in property management, facilities management, and administrative services with two Fortune 500 companies. During his tenure with Enron, Mr. Woods managed over 2.5 million square feet of property including the Enron Center Campus at 1400 Smith St., a 50-story, 1.2 million square foot corporate office tower, and 1600 Smith Street, a 40-story, 1.2 million square foot corporate office tower. He also managed the company’s Data Center and Airport Hangar properties. In 1997, Enron received the Building Owners and Managers Association’s prestigious “International Office Building of the Year” award for corporate facilities. In 1999, 1400 Smith Street received the “Energy Star” award, the EPA’s highest award for energy efficiency. After leaving Enron in 2001, Mr. Woods developed a real estate consulting firm that specializes in property and facilities management. Mr. Woods is a licensed Realtor and is a member of the National Association of Realtors®, Texas Association of Realtors, Houston Association of Realtors and Galveston Association of Realtors.
Andrew TomczeszynVice President – Human ResourcesAs Moody National’s top human resources executive, Andrew is responsible for creating innovative ways to engage all employees and establishing the culture, systems and training that will develop leaders and empower employees to solve problems. Additionally, Andrew brings nearly 25 years’ experience in Human Resources and leads the employee relations, benefits, payroll, HRM, compensation and performance management functions for the company. Prior to joining Moody National in 2015, Andrew supported both established organizations and entrepreneurial ventures advising through them their stages of creation, growth, and stabilization. Andrew’s most recent positions have been as Human Resources Director at both Crestwood Midstream Partners, LP and Stewart Title Guaranty Company. In addition, he has served in both line and corporate level leadership positions at Baker Botts, Litton Loan Servicing, Dell, and Cap Gemini America. Andrew graduated from Texas A&M University with a Bachelor of Science in Journalism and Communications. He holds active Senior Professional in Human Resources (SPHR) and SHRM Senior Certified Professional (SHRM-SCP) certifications and is an active member of the Society for Human Resource Management, WorldatWork, and HR Houston.
Stefanie Sadka McginnisSenior Executive Vice PresidentMrs. McGinnis joined the firm in 2005. In 2006, she assumed the role of Director of Investor Services and help close over $400 million in real estate transactions including over $100 million of TIC transactions. During the downturn of the capital markets, Mrs. McGinnis expanded communication to the more than 1,200 tenants in common. Additionally, she facilitated loan modifications and coordinated loan restructures for 17 offerings consisting of more than 450 tenants in common. In addition to her role overseeing the tenant in common investor relation, Mrs. McGinnis serves as alternate principal for Moody Securities. Mrs. McGinnis graduated Magna Cum Laude from Texas Tech University with a Bachelor of Business Administration in Finance and currently holds FINRA Series 7, 24 and 63 licenses.
Mary E. Smith, EsquireGeneral CounselMs. Smith serves as General Counsel for the Moody National Companies and is responsible for overseeing all legal matters. Prior to joining Moody National Companies in June 2007, Ms. Smith was an attorney at Luce, Forward, Hamilton & Scripps LLP, where she specialized in corporate financing and securities transactions with an emphasis on the representation of sponsors in private placements and real estate syndications, including limited partnerships, limited liability companies, Delaware statutory trusts, and tenant-in-common interests. Ms. Smith has acted as securities counsel in over $2 billion of real estate syndications including office buildings, retail centers, shopping malls, apartment buildings, assisted living facilities and hotels. Ms. Smith holds a Bachelor of Arts in English Literature and Political Science, summa cum laude, from the University of Southern California and a Juris Doctorate from the University of California, Berkeley (Boalt Hall). Ms. Smith was previously the President of Moody Securities, LLC and held Series 7, 24 and 63 licenses with FINRA.
David Gould, CHAPresident - Hospitality DivisionMr. Gould is responsible for overseeing all aspects of the hospitality division including asset management and property management for Moody National Companies. He has more than 30 years of experience in the hospitality industry, having worked for Marriott, Hilton, Intercontinental Hotels Group, Carlson and Starwood branded hotels. Prior to joining Moody National Companies, Mr. Gould spent 15 years with Interstate Hotels and Resorts, the largest independent hotel management company in the world where he was Regional Director of Operations. Mr. Gould has received the designation of Certified Hotel Administrator (CHA) from the Educational Institute of the American Hotel and Lodging Association.
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Moody National Companies