General ManagerBest WesternIndianapolis, IN
A property of: Ascent Hospitality ManagementPosted 5 days ago

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Job Description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation.  Our culture expresses a memorable experience for all of our Team Members and guests alike.  So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change.  If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leaders to be our GENERAL MANAGER of  the newly renovated Best Western Plus Downtown Indianapolis.  Apply today for a chance to take your career to new heights in a thrilling and rewarding opportunity!

Job summary

The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives. This position is responsible for attaining projected revenues and profit levels and to ensure superior guest service and product quality. The General Manager will maintain a positive community image and remain current on local area trends and participate in community events to represent the hotel.  This champion will provide overall direction and guidance to their team while managing the day-to-day leadership and management of all property facets. The General Manager is required to adhere to the mission and values of Ascent Hospitality.

What you will be doing

  • Lead,      through a team, the effective management of Rooms, Accounting, Sales &      Marketing, Engineering and Human Resources to maximize financial      performance while upholding quality standards, maximizing levels of guest      satisfaction, and maintaining favorable employee morale. 
  • Direct      the development and execution of the annual strategic plan, the annual      budget, sales & marketing plan, and operations plan, emphasizing      balanced growth and consistent profitability. 
  • Maximize financial      success of the hotel by aggressively pursuing revenue goals, managing      expenses, controlling labor costs, and assuming overall responsibility for      revenue management. 
  • Conduct      regular staff meeting, department meetings, and all employee meetings to      keep staff informed on hotel business, address concerns or problems, and      develop plans to create a better, more profitable work environment for      all. 
  • Ensure      that a maximum level of guest service and satisfaction is achieved and      maintained, and internal and external customer service needs are met      through avenues such as training, survey analysis, feedback and positive      reinforcement programs.
  • Provide      mentoring and guidance to reporting staff and appraises the performance of      all positions directly reporting.
  • Coordinate      capital improvement projects to maintain/upgrade quality standards and      property image and to protect assets.
  • Continuously      monitor licensing, health, safety, and other statutory regulations to      ensure these aspects are in compliance.
  • Comply      with all hotel and company policies and procedures.
  • Support      the company pillars by following and executing: Revenue Improvement,      Cost Management/Profitability, Exceeding Guests Expectations, Associate      Engagement, and Outstanding Physical Product.

Job Requirements


  • Bachelor’s degree in Business or related field.  
  • A minimum of 3 years experience as a General Manager.             
  • Best Western experience is certainly preferred.
  • Must possess a thorough knowledge of the hospitality industry, have a strong financial background, sound administrative skills, well developed management skills, and have demonstrated ability to effectively lead.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems      involving several concrete variables in standardized situations.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to participate in the hotel’s MOD program.
  • Certified Hotel Administrator (CHA) is preferred.

Job Details

Senior level
Bonus Plan

About this location

room Count:
location Type:




Dental Benefits
Disability Insurance
Family Medical Leave
Health Insurance Benefits
Hotel Discounts
Job Training
Life Insurance
Paid Holidays
Paid Sick Days
Vision Benefits
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Best Western
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Address401 East Washington Street, Indianapolis, IN, 46204 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (14)

Stan CrockettAccounting Manager"I like the people I work with and the people I work for. From management to line level employees, we work together to provide the very best services for our guests. I'm happy to do whatever I can for the Team."
Melissa RogersGuest Service Agent, Hampton Inn Gulfport, AL"The HI Gulfport is my happy place. Our team members represent my extended family. I absolutely love working her and for Ascent Hospitality." Note: Chris Nassetta sent a personal note recognizing Melissa's 'exceptional assistance' to our guests.
Gabriela SirbuCorporate Payroll Manager"In 4 years I have grown to appreciate the autonomy I have achieved which allows me to innovate and select the strategies when starting new projects."
Edneva AyersExecutive Housekeeper"I've worked at the Huntsville Marriott for over 33 years. In the beginning, I wanted to quit every day, but the staff was caring and I had great mentors along the way. And now I love my job and the people I work with, some of whom I have worked with for over 20 years.
Rick BrooksSous Chef, The Chattanoogan Hotel"I really enjoy working for Ascent Hospitality because of the family atmosphere and the ability to showcase my creativity everyday and train my associates to excel in their culinary careers."
Casey JonesSales Manager, Huntsville Marriott"What I love most about working for Ascent Hospitality is that I don't feel like just a number. Having my ideas heard makes me feel like a valued employee!"

Culture (1)

Ascent Hospitality: Our CultureFundamental to what we believe and strive to achieve each and ever day.
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This property is managed by
Ascent Hospitality Management