Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation.  Our culture expresses a memorable experience for all of our Team Members and guests alike.  So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change.  If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leaders to be our GENERAL MANAGER of  the newly renovated Best Western Plus Downtown Indianapolis.  Apply today for a chance to take your career to new heights in a thrilling and rewarding opportunity!

Job summary

The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives. This position is responsible for attaining projected revenues and profit levels and to ensure superior guest service and product quality. The General Manager will maintain a positive community image and remain current on local area trends and participate in community events to represent the hotel.  This champion will provide overall direction and guidance to their team while managing the day-to-day leadership and management of all property facets. The General Manager is required to adhere to the mission and values of Ascent Hospitality.

What you will be doing

• Lead,      through a team, the effective management of Rooms, Accounting, Sales &      Marketing, Engineering and Human Resources to maximize financial      performance while upholding quality standards, maximizing levels of guest      satisfaction, and maintaining favorable employee morale. 
• Direct      the development and execution of the annual strategic plan, the annual      budget, sales & marketing plan, and operations plan, emphasizing      balanced growth and consistent profitability. 
• Maximize financial      success of the hotel by aggressively pursuing revenue goals, managing      expenses, controlling labor costs, and assuming overall responsibility for      revenue management. 
• Conduct      regular staff meeting, department meetings, and all employee meetings to      keep staff informed on hotel business, address concerns or problems, and      develop plans to create a better, more profitable work environment for      all. 
• Ensure      that a maximum level of guest service and satisfaction is achieved and      maintained, and internal and external customer service needs are met      through avenues such as training, survey analysis, feedback and positive      reinforcement programs.
• Provide      mentoring and guidance to reporting staff and appraises the performance of      all positions directly reporting.
• Coordinate      capital improvement projects to maintain/upgrade quality standards and      property image and to protect assets.
• Continuously      monitor licensing, health, safety, and other statutory regulations to      ensure these aspects are in compliance.
• Comply      with all hotel and company policies and procedures.
• Support      the company pillars by following and executing: Revenue Improvement,      Cost Management/Profitability, Exceeding Guests Expectations, Associate      Engagement, and Outstanding Physical Product.